Questions & Answers

Q: QuestionCan multiple electric kitchen appliances be diagnosed during a single visit?

• A:Answer No, only one electric kitchen appliance can be diagnosed during a single visit. The service covers diagnostics for a single appliance under warranty, excluding gas or refrigeration appliances. Additional appliance diagnostics or complex diagnostics requiring uninstallation or repairs outside of warranty are available as separate add-on services.

Q: QuestionCan I be present during the diagnostic process to ask questions or provide information?

• A:Answer Yes, you can be present during the diagnostic process to ask questions or provide information. The product description states that "We'll clean up our workspace, answer any questions you may have, and let you know how to contact us for future support."

Q: QuestionWhat happens if the diagnostics reveal an issue that requires a part replacement? How long does it usually take to receive the necessary parts?

• A:Answer If the diagnostics reveal an issue that requires a part replacement, Geek Squad will order the necessary parts and schedule a follow-up visit to perform the repair. The time it takes to receive the parts can vary, but most standard parts are shipped directly to the customer.

Q: QuestionWhat is the cost of the diagnostic service, and are there additional fees for parts or labor?

• A:Answer The cost of the diagnostic service is not specified in the provided context. However, there may be additional fees for complex diagnostics, appliance repair outside of a GSP or manufacturer warranty, or a diagnostic for an additional appliance.

Q: QuestionDoes this service include installation or repair of electric kitchen appliances?

• A:Answer The service does not include installation or repair of electric kitchen appliances. However, it may include diagnostics that require uninstallation, which can be purchased separately from Best Buy. The service covers diagnostics on one electric kitchen appliance that is under warranty.

Q: QuestionHow do I cancel a scheduled service visit?

Asked 1 year ago by John.