Questions & Answers

Name: Ember - Temperature Control Smart Mug² - 10 oz - Black
Brand: Ember
SKU: 6367424
Price: 79.99 USD
Rating: 4.5 (1528 reviews)

Ember - Temperature Control Smart Mug² - 10 oz - Black

Model:: CM191000US; |
SKU:: 6367424

User rating, 4.5 out of 5 stars with 1527 reviews.

Highly rated by customers for:

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Page Showing 41-60 of 75 questions

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QuestionIs the mug made in China?
Asked 2 years ago by Phil.
- Answer The country of origin is ‎China. I have owned several for almost two years and they're both working fine with zero issues.
  Answered 1 year ago by mybbreviews
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QuestionCan you ship to London? And will it be compatible with their electric plugs?
Asked 2 years ago by Anonymous.
- Answer Sorry, Best Buy USA does not ship internationally. However, Ember has a UK division and you can purchase your UK compatible mug there.
  Answered 1 year ago by mybbreviews
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QuestionWhere is the User Guide for my new 14 oz CUP?
Asked 2 years ago by James.
- Answer All of the Ember manuals are available on the company's website.
  Answered 1 year ago by mybbreviews
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QuestionI having difficult time "pairing" to bluetooth? Any recommendations?
Asked 2 years ago by jlov.
- Answer I would recommend contacting Ember customer support. They are very helpful.
  Answered 1 year ago by mybbreviews
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QuestionIf the charging cable is list, can it be replaced?
Asked 2 years ago by JSW808.
- Answer Yea, you can buy additional chargers for the mugs.
  Answered 2 years ago by Mainedoc
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QuestionDoes the smart mug and heating element come together or do you have to purchase them separately?
Asked 2 years ago by Pattie.
- Answer Together
  Answered 2 years ago by Wattsmore
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QuestionLooking at purchasing the two packs of Ember Mug. Using them for two different gifts and wondering if there are two different boxes in the two pack?thanks
Asked 3 years ago by Louise6.
This question was asked about the related product: Ember - Temperature Control Smart Mug² - 10 oz - Stainless Steel
- Answer Yes wo boxes
  Answered 3 years ago by ROCKMAN
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QuestionHow long does it need to charge before I can use it?
Asked 3 years ago by Rose.
- Answer It needs to charge for about 8 hours.
  Answered 2 years ago by Dukegal
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QuestionCan I use it oversea with 220 voltage?
Asked 3 years ago by Voltage.
This question was asked about the related product: Ember - Temperature Control Smart Mug² - 10 oz - Stainless Steel
- Answer Yes plug is 120-240v
  Answered 2 years ago by JesseH
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QuestionMy coffee starts out hot but it seems to be getting less hot within an hour. It ends up being a little warmer than lukewarm even though I have it set to 145°. It is new and the battery is fine. How do I get it to maintain the original hot temperature
Asked 3 years ago by Lil.
This question was asked about the related product: Ember - Temperature Control Smart Mug² - 10 oz - Rose Gold
- Answer If you go to the support section in the app, it offers several suggestions for this issue. One is to reset it.
  Answered 2 years ago by Dukegal
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QuestionHow long does it need to be charged for first time use?
Asked 3 years ago by Anonymous.
- Answer I let it charge overnight so it was ready first thing in the morning
  Answered 3 years ago by Michele
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QuestionCan you use the heating coaster to heat other mugs?
Asked 4 years ago by Isaac.
- Answer No, the coaster gives power to the mug and the mug does the heating.
  Answered 4 years ago by DJEros
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QuestionWhy don't you sell the Mug2???
Asked 4 years ago by Junk.
This question was asked about the related product: Ember - Temperature Control Smart Mug² - 10 oz - Copper
- Answer Hi Roaeja, thanks for reaching out! Our apologies for any confusion - the item listed would be the Copper Ember Mug², our second generation Metallic Ember Mug.
  Answered 4 years ago by Ember, Inc.
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QuestionCan you get a new battery
Asked 4 years ago by Anonymous.
- Answer You cannot replace the battery.
  Answered 2 years ago by Dukegal
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QuestionOther than online where else can this be purchased?
Asked 4 years ago by Anonymous.
- Answer In store best buy
  Answered 4 years ago by Keurig
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QuestionHow many oz does the 10 oz mug really hold? Will it actually hold 10 oz of coffee? I have my coffee maker set to that amount.
Asked 4 years ago by Jewels.
- Answer Hi Jewels, thanks for reaching out! While it will be filled to the brim, we are confident the entire capacity of the 10oz Ember Mug is 10oz.
  Answered 4 years ago by Ember, Inc.
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QuestionI want to connect the plug to the power....and do I just connect the other end to the saucer constantly or just intermittently to keep the battery charged? and how long does it take for the battery to be charged? and how long does it last?
Asked 4 years ago by Anonymous.
- Answer My experience is the battery alone lasts 1-2 hours. After washing and drying, I put on the charging pad to keep fully charged when not use. Maybe Gen 3 will us qi charging
  Answered 4 years ago by Rocketmann
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QuestionWill the mug hold charge if it is powered off overnight not on charger ?
Asked 4 years ago by Jules.
- Answer Yes, the app will tell you when it needs charged or you can check the app for the battery life. I only charge my cup every 2 days or so.
  Answered 4 years ago by Jjfan
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QuestionIs this the gen 1 or gen 2 model?
Asked 4 years ago by Ryan.
- Answer 2nd gen
  Answered 4 years ago by Keurig
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QuestionWhy don't you sell a bottom charger stand replacement?
Asked 5 years ago by Hilly.
- Answer They do now- they are just pricey
  Answered 1 year ago by StacyJ
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Showing 41-60 of 75 questions

Questions & Answers

Ember - Temperature Control Smart Mug² - 10 oz - Black

Q: QuestionIs the mug made in China?

Q: QuestionCan you ship to London? And will it be compatible with their electric plugs?

Q: QuestionWhere is the User Guide for my new 14 oz CUP?

Q: QuestionI having difficult time "pairing" to bluetooth? Any recommendations?

Q: QuestionIf the charging cable is list, can it be replaced?

Q: QuestionDoes the smart mug and heating element come together or do you have to purchase them separately?

Q: QuestionLooking at purchasing the two packs of Ember Mug. Using them for two different gifts and wondering if there are two different boxes in the two pack?thanks

Q: QuestionHow long does it need to charge before I can use it?

Q: QuestionCan I use it oversea with 220 voltage?

Q: QuestionMy coffee starts out hot but it seems to be getting less hot within an hour. It ends up being a little warmer than lukewarm even though I have it set to 145°. It is new and the battery is fine. How do I get it to maintain the original hot temperature

Q: QuestionHow long does it need to be charged for first time use?

Q: QuestionCan you use the heating coaster to heat other mugs?

Q: QuestionWhy don't you sell the Mug2???

Q: QuestionCan you get a new battery

Q: QuestionOther than online where else can this be purchased?

Q: QuestionHow many oz does the 10 oz mug really hold? Will it actually hold 10 oz of coffee? I have my coffee maker set to that amount.

Q: QuestionI want to connect the plug to the power....and do I just connect the other end to the saucer constantly or just intermittently to keep the battery charged? and how long does it take for the battery to be charged? and how long does it last?

Q: QuestionWill the mug hold charge if it is powered off overnight not on charger ?

Q: QuestionIs this the gen 1 or gen 2 model?

Q: QuestionWhy don't you sell a bottom charger stand replacement?

Best-selling coffee and travel mugs

QuestionIs the mug made in China?

QuestionCan you ship to London? And will it be compatible with their electric plugs?

QuestionWhere is the User Guide for my new 14 oz CUP?

QuestionI having difficult time "pairing" to bluetooth? Any recommendations?

QuestionIf the charging cable is list, can it be replaced?

QuestionDoes the smart mug and heating element come together or do you have to purchase them separately?

QuestionLooking at purchasing the two packs of Ember Mug. Using them for two different gifts and wondering if there are two different boxes in the two pack?thanks

QuestionHow long does it need to charge before I can use it?

QuestionCan I use it oversea with 220 voltage?

QuestionMy coffee starts out hot but it seems to be getting less hot within an hour. It ends up being a little warmer than lukewarm even though I have it set to 145°. It is new and the battery is fine. How do I get it to maintain the original hot temperature

QuestionHow long does it need to be charged for first time use?

QuestionCan you use the heating coaster to heat other mugs?

QuestionWhy don't you sell the Mug2???

QuestionCan you get a new battery

QuestionOther than online where else can this be purchased?

QuestionHow many oz does the 10 oz mug really hold? Will it actually hold 10 oz of coffee? I have my coffee maker set to that amount.

QuestionI want to connect the plug to the power....and do I just connect the other end to the saucer constantly or just intermittently to keep the battery charged? and how long does it take for the battery to be charged? and how long does it last?

QuestionWill the mug hold charge if it is powered off overnight not on charger ?

QuestionIs this the gen 1 or gen 2 model?

QuestionWhy don't you sell a bottom charger stand replacement?