Questions & Answers

Q: QuestionHow many devices can be charged simultaneously with this power bank?

• A:Answer This power bank can charge two devices simultaneously.

Q: QuestionAre there built-in cables included with this power bank?

• A:Answer Yes, this power bank includes integrated USB-C and Lightning or USB-A cables.

Q: QuestionCan I recharge this power bank using a USB-C connection?

• A:Answer Yes, you can recharge this power bank via USB-C.

Q: QuestionWhat kind of battery chemistry does this power bank use?

• A:Answer This power bank uses Lithium-polymer battery chemistry.

Q: QuestionIs this power bank suitable for travel?

• A:Answer Yes, this power bank has a travel-friendly design.

Q: QuestionWhat is the maximum output power of this power bank?

• A:Answer The maximum output power of this power bank is 22.5 watts.

Q: QuestionHow do you know how much battery you have left ? Or when to charge it ?

Asked 3 months ago by Esme.

• A:Answer There is a button (looks like a power on button) on the top side (connector side), which you press and directly opposite there are tiny, blue LED lights. Four lights on = fully charged. Thus unit holds a charge for a long time.

  Answered 3 months ago by DiegoVerified Purchase

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Q: QuestionWill this charger work on my Galaxy S8 phone?

Asked 1 week ago by Buddy.

• A:Answer Hi Buddy, Yes, this power bank will work with your Samsung Galaxy S8. The Galaxy S8 supports fast charging via USB, and this power bank can provide the appropriate power output when connected with a USB‑C cable. Your phone will automatically draw the power it supports, so charging will be safe and stable. Please note that charging speed may be limited by the Galaxy S8’s own fast‑charging capability, even though the power bank supports higher output for newer devices.

  Answered 6 days ago by Energizer PowerPacks Service Team

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Q: QuestionCan you use this to charge an IPhone 14?

Asked 1 month ago by Terri.

• A:Answer Hi Terri, This power bank includes multiple output ports (USB‑A and USB‑C) as well as two built‑in USB‑C cables. Based on the specifications, these outputs support standard 5V and PD fast‑charging levels, so you can charge your iPhone 14 using your own compatible cable.

  Answered 1 month ago by Energizer PowerPacks Service Team

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Q: QuestionCan I use either 2 USB built in ports, plug it into a wall outlet, and recharge the battery?

Asked 3 months ago by JasonMahea.

• A:Answer Yes; I am able to do pass-through charging but, of course, the unit doesn't get fully recharged until you remove whatever it's charging; it stays at pretty much the level it was at when you initiated the daisy chain charging until then; depends on what it's charging.

  Answered 2 months ago by jamesmjayVerified Purchase

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Q: QuestionHow do you charge the charger? Thanks.

Asked 4 months ago by HeGo.

• A:Answer using another plug-in, I just attach it to the charger and watch till all the lights on the energizer light up

  Answered 2 weeks ago by DEBORAHVerified Purchase

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Q: QuestionIs this power bank backward compatible with older devices that don't have PD? Also if it is are the two integrated cables safe also for older devices?

Asked 4 months ago by Allie.

• A:Answer Not if they use the older-style, trapaziodal-shaped USB; the built-ins are only for the new, oval-style USB. It has internal monitoring to prevent overcharging, so it claims.

  Answered 2 months ago by jamesmjayVerified Purchase

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