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Questions & Answers

Page Showing 21-40 of 50 questions
  • QuestionWhen I have my Apple Watch on the stand the light stays blue not green. But the watch is charging. When I put my Apple phone on the charger the light goes green showing it’s charging

    Asked by Anonymous.

    • Answer Hi there, If your Apple Watch is charging normally, the blue light alone does not indicate that charging has failed. The light behavior can differ between the phone and watch positions. We do not have a verified color mapping for the Apple Watch position, so if charging stops or becomes intermittent, please contact us at https://support.energizerpowerpacks.com/. Energizer WCP309 3-in-1 Wireless Charging Station

      Answered by Energizer PowerPacks Service Team

  • QuestionHow does the stand stay charged?

    Asked by Joni.

    • Answer Connect the included USB-C cable to the charging stand and to a QC 3.0 or Power Delivery wall adapter to power it. Energizer - 3-in-1 15W Qi Certified Wireless Fast 15W Charger Charging Station/Stand w/ RGB Light for iPhone + AirPods + Apple Watch - Black

      Answered by Energizer PowerPacks Service Team

  • QuestionWill it charge with iPhone in landscape?

    Asked by LlH1.

    • Answer yes

      Answered by BoomerGuy

  • QuestionDoes this work sor samsung watches and ear buds

    Asked by Dj.

    • Answer No, don't use with Samsung watches and ear buds. It overheated mine. And the watch didn't fit the charger.

      Answered by LISA

  • QuestionDoes it come with the AC adaptor?

    Asked by BobP.

    • Answer Only comes with the wire.

      Answered by Splash43

  • QuestionDoes this charge through a simple iPhone case?

    Asked by Anonymous.

    • Answer Hi Customer, Yes, this charger can charge an iPhone through a simple case. It uses Qi wireless charging, so most standard thin iPhone cases (like silicone or plastic) will work fine. Just make sure: The case isn’t too thick There are no metal parts or attachments The phone is properly aligned on the charging area If you notice slower charging or it doesn’t start, removing the case can help confirm if it’s affecting performance.

      Answered by Energizer PowerPacks Service Team

  • QuestionDoes this charge through a phone case?

    Asked by Catherine.

    • Answer yes.

      Answered by ThomasE

  • QuestionCan you charge an iPhone with a case on

    Asked by GeezerTechie.

    • Answer Hi Timbo103, Yes, you can charge an iPhone with a case on in most situations. This wireless charger works through standard Qi charging, so as long as your case is not too thick or made of materials that block wireless charging (like metal), it should work fine. For best performance: .Use a thin or Qi-compatible case .Avoid cases thicker than about 3–5 mm .Make sure the phone is properly aligned on the charging area If charging seems slow or doesn’t start, try removing the case to check if it’s affecting the connection.

      Answered by Energizer PowerPacks Service Team

  • QuestionHow hot does it get?

    Asked by Ocracokeisland.

    • Answer Great question! Like any wireless charger, it does warm up slightly during normal use — that's completely normal for Qi wireless charging technology. It has built-in temperature protection to prevent overheating and will automatically reduce power if it gets too warm. In normal room temperature conditions, it stays comfortably warm to the touch, not hot. If you notice excessive heat, make sure you're using the recommended power adapter and that the charging area is well-ventilated. 😊

      Answered by Energizer PowerPacks Service Team

  • QuestionDOES IT WORK WITH ANDROID PHONES?

    Asked by DONNYG.

    • Answer It is Qi compatible. I use Samsung S24 ultra on it fine. Galaxy watch would not work or seat on the watch charger.

      Answered by EyeRoni

  • QuestionIs this compatible with Beat earbuds?

    Asked by Mari.

    • Answer Hi Mari, great question! This 3-in-1 Qi Certified Charger works with any Qi device. Most Beats earbuds (Studio Buds, Powerbeats Pro, Fit Pro) have wireless charging cases, so they'll charge on the pad area. Let us know if you need more help!

      Answered by Energizer PowerPacks Service Team

  • QuestionDoes it support Beats Studio Buds wireless charging.

    Asked by Nick6.

    • Answer Hi Nick6, This charging station uses standard Qi wireless charging for the earbuds area. Compatibility is not limited by brand, but by whether your earbuds case supports Qi wireless charging. If your Beats Studio Buds charging case does not have built-in wireless charging capability, it will need to be charged using a cable instead. We recommend confirming your earbuds specifications to ensure they support Qi wireless charging before use.

      Answered by Energizer PowerPacks Service Team

  • QuestionDoes this come in white?

    Asked by JD.

    • Answer No. This model is currently available only in black on Best Buy and does not come in a white color option.

      Answered by Energizer PowerPacks Service Team

  • QuestionWhat to do when iPhone gets hot while charging?

    Asked by PJ.

    • Answer Simple remove it from the charging station/ dock

      Answered by HelenM

  • QuestionDoes it work with a phone case on?

    Asked by Anonymous.

    • Answer Hi Anonymous, Most phone cases will work, but thick or certain materials may affect wireless charging. For the best results, removing the case before charging is recommended.

      Answered by Energizer PowerPacks Service Team

  • QuestionIs it compatible with an IPhone second generation SE and a first generation Apple SE watch

    Asked by Crow.

    • Answer Hi Crow, The phone charging pad is Qi‑certified, so it is compatible with your iPhone SE (2nd generation) for wireless charging. However, the watch charging area is designed only for Apple Watch models, and it will work with your Apple Watch SE (1st generation) as well. (Watch pad is marked “Compatible with Apple Watch only.”)

      Answered by Energizer PowerPacks Service Team

  • QuestionDoes this charge iPhone 13.

    Asked by Jmz.

    • Answer Yes , it does.

      Answered by Gugo

  • QuestionCan you lay an iPhone on its side for charging base to work?

    Asked by Edward.

    • Answer Yes. Even with a rather substantial case (I'm using a Sportlink case) my iphone 17 Pro Max charges just fine.

      Answered by NMLLVR

  • QuestionHow long does it take to fully charge an iPhone 16

    Asked by Ed.

    • Answer Hi Ed, Using this 15W wireless charging station, the iPhone 16 typically takes about 2–3 hours to charge from low battery to full. Charging time can vary depending on case thickness, placement on the pad, and background activity on the phone.

      Answered by Energizer PowerPacks Service Team

  • QuestionDo I use a cube and usb a to c cable or a usb c to c cable to power the stand?

    Asked by Ed.

    • Answer USB C cable must be connected to power the stand.

      Answered by cherylk