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Questions & Answers

Page Showing 1-20 of 40 questions
  • QuestionHow long does it take to fully charge the power bank?

    • Answer It takes 5.2 hours to fully charge the power bank.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the maximum charging power output of the USB-C ports?

    • Answer The two USB-C outputs provide up to 15W of charging power.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes the power bank have a built-in LCD screen?

    • Answer This portable charger has a bright LCD screen that displays the current battery level so you always know how much power is left.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow many devices can you charge simultaneously with the power bank?

    • Answer You can charge up to three devices at the same time using this power bank.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan you use the power bank to charge devices with a USB-A port?

    • Answer This power bank has one USB-A output to charge your devices.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat type of battery chemistry does the power bank use?

    • Answer The battery chemistry of the power bank is Lithium-ion polymer.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this power bank fit an iPhone 13?

    Asked by Judith.

    • Answer Dear Customer, Thank you for your inquiry. Yes, the Energizer UE30035C is compatible with the iPhone 13. You can use the USB-C to Lightning cable (not included) to charge your iPhone 13 via the USB-C output. The power bank supports Power Delivery (PD) up to 18W, allowing for faster charging compared to standard chargers. If you need further assistance, feel free to reach out. Energizer Power Bank Service Team

      Answered by Anonymous

  • QuestionDoes this meet CCC requirements?

    Asked by Rama.

    • Answer This product complied with regulations at the time of its release. However, CCC is a newer certification standard, and this model was not certified under it. -- Energizer PowerPacks Service Team

      Answered by Anonymous

  • QuestionWill this power bank support a samsung galaxy S9

    Asked by KS.

    • Answer Dear valued customer, Thank you for the comment. Yes it will support a samsung galaxy S9. If you have any other questions about the product, please feel free to contact us.([email protected]) We will be glad to assist you. Thank you.

      Answered by Anonymous

  • QuestionI have an apple phone Do not know what type Will it work for mine

    Asked by Crieket.

    • Answer Hi Crieket, Yes, this power bank (UE10035C) will work with your Apple phone. It provides USB-C and USB-A outputs with up to 15W total output, so you can charge any iPhone using a compatible cable. It does not have built-in wireless charging, so you’ll need to use your charging cable. Make sure to fully charge the power bank before first use for best performance.

      Answered by Energizer PowerPacks Service Team

  • QuestionHow long will a full charge last

    Asked by Anonymous.

    • Answer Hi Customer, A full charge on this 10,000mAh power bank typically provides about 2 full charges for most iPhones (depending on the model and usage). The LCD screen will show the remaining percentage so you can monitor power easily. Keep in mind that actual performance may vary slightly due to energy loss during charging.

      Answered by Energizer PowerPacks Service Team

  • QuestionCan the power bank be used while it is being charged? In other words, can it's output ports be utilized while it is plugged in to charge?

    Asked by Jimbo.

    • Answer Yes

      Answered by Roger1234

  • Questioncan this be used for a heated camp chair?

    Asked by Anonymous.

    • Answer Yes

      Answered by Roger1234

  • QuestionIs this compatible with iphone 16e?

    Asked by Donzi.

    • Answer Yes!

      Answered by Roger1234

  • QuestionDoes your charger work for Samsun 11 phones?

    Asked by Hotguy.

    • Answer Yes!

      Answered by Roger1234

  • QuestionHow do I turn it on? I got it fully charged and it doesn’t work

    Asked by Anonymous.

    • Answer There's a button on the side; you have to press it for 3 seconds, and then it will turn on and work correctly.

      Answered by Roger1234

  • QuestionDors this work with iphone 17 air?

    Asked by Gg43.

    • Answer Yes

      Answered by GRSComp

  • QuestionHow to charge

    Asked by Blegarza.

    • Answer by usb type C

      Answered by lenovolover

  • QuestionIs it compatible with an iPhone 12 mini?

    Asked by Froggy.

    • Answer Yes, the Energizer MAX 10,000mAh power bank should be fully compatible with your iPhone 12 mini! Here's why it works: USB ports - The power bank has multiple USB ports (including USB-C), and you can use your iPhone's Lightning cable to connect and charge 15W output - This provides plenty of power for the iPhone 12 mini, which supports up to 20W fast charging (so 15W will charge it quite efficiently) Universal compatibility - Power banks like this work with essentially any device that charges via USB, including all iPhone models You'll just need to use your iPhone's Lightning to USB cable (either Lightning to USB-A or Lightning to USB-C, depending on which cable you have). The power bank will charge your iPhone 12 mini without any issues - probably giving you 2-3 full charges from the 10,000mAh capacity. So yes, you're good to go with your iPhone 12 mini!

      Answered by WilliamK

  • QuestionProduct says 5v 2A charging website says different number, 2.4 A safe charging rate?

    Asked by Theo.

    • Answer Yes, 2.4A is absolutely a safe charging rate in general. Here's the deal: Why it's safe: 2.4A (at 5V = 12 watts) is a very standard USB charging specification that's been used for years Your devices have smart charging circuits built in - they only draw the amount of current they actually need Even if a power bank can output 2.4A, a device that only needs 1A will only pull 1A The product vs. website difference: Small discrepancies like 2A vs. 2.4A in specs are pretty common and nothing to worry about Both fall within normal USB charging standards The difference is minimal (0.4A = just 2 watts) Bottom line: Any modern smartphone, tablet, or USB device is designed to work safely with standard USB charging rates, and 2.4A is well within those standards. The device controls how much power it draws, so there's no risk of "overcharging" from a higher amp rating. You're good to go!

      Answered by WilliamK