Questions & Answers

Q: QuestionIs there a extra device I can use for the side of my house and is this product hard wired? I would like the 2 light over my garage and a single one on the back corner of my house is that possible?

Asked 4 years ago by Poppy.

• A:Answer The floodlight is hardwired. We replaced it with an existing floodlight and it works great. We also put the eufyCam 2 Pro (2-Cam Kit) on the back of the house. It has 2 cameras so we put another one on our barn.

  Answered 4 years ago by JenandZakVerified Purchase

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Q: QuestionWhat connector type plugs into camera? Mini USB? micro USB? I already have a cable through the wall with a micro B connector.

Asked 4 years ago by Anonymous.

• A:Answer There is no connector....access is all wireless. If you want to extract a video, you can download it to your phone in the eufy app. Any videos that you dont delete daily are archived on the internal storage in the cam. All of your access is wireless on your home router. I have a doorbell with a chime/homebase with internal storage - a floodlite with internal storage - and a 2k cam with an sd card trained on the back door from the sunroom. All are connected to our router and accessed and managed wirelessly on my phone. Great APP, too.

  Answered 4 years ago by DanRyanVerified Purchase

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Q: QuestionCan the round mounting plate be converted for installation onto a rectangular electrical box?

Asked 4 years ago by JSAT5.

Q: QuestionWill this work on 240V? Thanks

Asked 4 years ago by KennyP.

Q: QuestionDoes it work with night owl dvr?

Asked 4 years ago by matt.

• A:Answer No, it doesn't work with night owl dvr. If you have any further questions, please feel free to contact us via [email protected] or call us at +1 (800) 988 7973.

  Answered 2 years ago by Eufy Team

  
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Q: QuestionIf I take it to Europe..will work..because I need some solar and wireless to install and see from USA to Europe

Asked 4 years ago by Anonymous.

• A:Answer There is a battery powered one that charges through usb-a

  Answered 4 years ago by KFWadeVerified Purchase

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Q: QuestionCan the video stream be stored to a computer hard drive? Is this a network IP camera? Is it rated for rain like IP67? Is the LED daylight (>5000k)?

Asked 4 years ago by Frank.

• A:Answer No, the video stream can't be stored on a computer hard drive, it only supports NAS (Synology) at present. This item only supports 2.4GHz wifi. The waterproof rate is IP65. The color temperature is 4500K~5500K. If you have any further questions, please feel free to contact us via [email protected] or call us at +1 (800) 988 7973.

  Answered 2 years ago by Eufy Team

  
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Q: QuestionWhat type of power cord would I need to buy if I did not want to hardwire this unit

Asked 4 years ago by Dw18.

• A:Answer Orange drop cord

  Answered 4 years ago by ParkerVerified Purchase

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Q: QuestionWhat is the color temperature of the light?

Asked 4 years ago by Smarge.

• A:Answer I'm not sure of the color temperature, but the lights on mine are "bright white". (I dislike "yellow" lights. )

  Answered 4 years ago by lori

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Q: QuestionDoes this include a surface mounted junction box? If so, what is the diameter?

Asked 4 years ago by Wayne.

• A:Answer Mine did not. You will need to have one.

  Answered 4 years ago by loriVerified Purchase

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Q: QuestionWhat color temperature are the lights?

Asked 4 years ago by MikeB.

• A:Answer It’s cool white and unfortunately it’s not adjustable and they don’t sell a model with soft white

  Answered 4 years ago by MikeVerified Purchase

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Q: QuestionI am in a older house with no ground wires, can I still connect

Asked 4 years ago by Piney.

• A:Answer Yes you can, as long as you have a power outlet near to plug it into.

  Answered 4 years ago by Great

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Q: QuestionWill this connect to a 5G or does it require 2.4 ghz?

Asked 4 years ago by BAAG.

• A:Answer 2.4 Ghz

  Answered 4 years ago by Clw3Verified Purchase

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Q: QuestionCan the bulbs be replaced

Asked 4 years ago by JoeDark.

• A:Answer no

  Answered 4 years ago by lori

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Q: QuestionCan the bulbs be replaced easily without buying a whole new unit?

Asked 4 years ago by Davge107.

• A:Answer The bulbs can not be replaced.

  Answered 4 years ago by lori

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Q: QuestionDoes the camera double as a motion sensor or is the motion sensor separate? If motion sensor is separate, what kind is it? PIR?

Asked 4 years ago by Steve.

• A:Answer Yes, it acts like a motion sensor as well. You will get notifications on your phone of any motion and you if dark, you can set that the lights come on.

  Answered 4 years ago by MikeVerified Purchase

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Q: QuestionCan the LED floodlights be replaced?

Asked 4 years ago by Puddinhead.

• A:Answer No I don’t think so it don’t look like it can be.

  Answered 4 years ago by HendoVerified Purchase

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Q: QuestionCan you replace the bulb/LED heads, if not turn on?

Asked 4 years ago by Sean.

• A:Answer I would think so since it can come apart at the swivel. I would check with Eufy to be sure. I is a great camera and the only one I found that could truly be mounted under the eave.

  Answered 4 years ago by MommaBVerified Purchase

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Q: QuestionIs this unit compatible with Apple HomeKit Camera APIs for iCloud storage and home kit viewing?

Asked 4 years ago by JoeMN.

• A:Answer I know that the EufyCam 2 2C and Indoor Cam 2K Cameras do work with Apple Home kit. At the moment not the floodlight. I would verify with Eufy, when this camera will work with Apple Home Kit.

  Answered 4 years ago by CarstVerified Purchase

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