Questions & Answers

Q: QuestionCan I view what this camera is watching from another room. I want to view my kitty from My bedroom

Asked 4 years ago by Lorry.

• A:Answer Yes you can. It has a motion sensor.

  Answered 4 years ago by FirestickVerified Purchase

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Q: QuestionDoes this camera continuously record (SD card inserted) if I close the app on my phone Or if my phone's battery drains/dies?

Asked 4 years ago by Anonymous.

Q: QuestionI've bought this camera, but when I shared it with my family, they can't use the function Tilt/Pan. I've granted them access for doing it, but the APP is not showing the "joystick". Any ideas?

Asked 4 years ago by PwOn.

Q: QuestionIs Wifi required to use this camera at all? Does it have Offline recording?

Asked 4 years ago by Aroles1020.

• A:Answer Yes wifi is needed and no to offline recording.

  Answered 4 years ago by Livingroom

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Q: QuestionWhat is the difference between the the C6CN and the C6CNAI?

Asked 4 years ago by Oak.

• A:Answer there's no C6CNAI model. theres a c6cn and c6cn pro

  Answered 4 years ago by kniceVerified Purchase

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Q: QuestionDoes th camera still record when Sd card is full will it record over old videos and how much time gets recorded on as cards

Asked 4 years ago by Mike.

• A:Answer Yes they will overwrite the okd recordings. I think you can look at their website on retention periods depending on size of the SD card.

  Answered 4 years ago by Alex

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Q: QuestionWill the app work on an Ipad as opposed to a phone?

Asked 4 years ago by DaKota.

• A:Answer Yes, the app. can be used with an Ipad.

  Answered 4 years ago by DaujonesVerified Purchase

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Q: QuestionI bought 2 of these but it will only allow me to hook up 1. Am I doing something wrong ? I have reset over and over. Stilkl not working. Instructions are microscopic not easy to follow.

Asked 4 years ago by Jaazzy.

• A:Answer Try renaming the camera (e.g hallway camera) then add the other one.

  Answered 4 years ago by Alex

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Q: QuestionCan this camera be supported by a 5G network?

Asked 4 years ago by Petro.

• A:Answer No; Camera connects to your router on 2.4GHz only, but your phone can be 5g

  Answered 4 years ago by Friendlyviper

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Q: QuestionDoes this security camera work with metro phone

Asked 4 years ago by Taco.

• A:Answer Only with the app, can't use mobile data for internet connection

  Answered 4 years ago by MikeVerified Purchase

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Q: QuestionHow do you charge the camera? Are there batteries that need replacement?

Asked 4 years ago by Mo.

• A:Answer The camera is hard wired plug in, can't charge them, and they don't take batteries

  Answered 4 years ago by Mike

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Q: Questiondoes it have human movement alert?

Asked 4 years ago by wwww.

• A:Answer It has a motion detection that you can set on the alarm notification setting

  Answered 4 years ago by TrublueVerified Purchase

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Q: QuestionDoes this camera work on hotspot from your phone

Asked 4 years ago by Postman.

• A:Answer No

  Answered 4 years ago by Mike

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Q: QuestionDoes the camera "light up" when there is movement or when recording? I want to place this in my elderly brother's room in assisted living. Will the light come on and wake him up? Thank you.

Asked 5 years ago by Hambone.

• A:Answer No it doesn't.

  Answered 4 years ago by Karen

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Q: QuestionWhat type of microSD card works best with this camera?? What size is the largest storage I could buy??

Asked 5 years ago by Kipper.

• A:Answer I purchased a Lexar 128 GB SD micro card for mine and works great. This cameras max is 128 GB.

  Answered 4 years ago by Karen

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Q: Questioncan this devise be mounted to a wall.

Asked 5 years ago by tom31.

• A:Answer We do not recommend that this device be installed on the wall. However the device can be mounted upside down on the ceiling. For best installation practices, please visit the support section of EZVIZ website

  Answered 5 years ago by EZVIZ Product Expert

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Q: Questioncan this device be monitored from your home computer.

Asked 5 years ago by tom31.

• A:Answer Yes! You'll need to go to the EZVIZ website and download/install the EZVIZ Stuido program and log into your camera.

  Answered 5 years ago by jwkoVerified Purchase

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Q: QuestionWhat is the power line wire length?

Asked 5 years ago by MJGreek.

• A:Answer The length of the power cord is 6ft. You can buy longer cords to complete your installation from any electronic store

  Answered 5 years ago by EZVIZ Product Expert

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Q: QuestionTitle of this product says 'Wireleess'. But this product cannot work without plug-in wire. What am I missing? In my view its not wireless. I have bought this product and used it yesterday. I am planning to return it.

Asked 5 years ago by 111000.

• A:Answer Connects to wifi

  Answered 5 years ago by DogmanVerified Purchase

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