Questions & Answers

Q: QuestionAre the burners on this patio heater durable?

• A:Answer Yes, this patio heater is equipped with stainless steel burners and heating grid to ensure durability.

Q: QuestionWhy is this heater easy to move around?

• A:Answer This heater has wheels attached to it, making it easy to move around your outdoor space.

Q: QuestionWhat is the heat output of this Fire Sense patio heater?

• A:Answer This Fire Sense patio heater has a heat output of 46,000 BTUs.

Q: QuestionDoes this patio heater have an automatic shutoff feature?

• A:Answer Yes, this Fire Sense patio heater has an automatic shutoff valve for safety.

Q: QuestionWhat type of ignition does this patio heater use?

• A:Answer This patio heater uses an electronic ignition system for easy and instant operation.

Q: QuestionThe glass tube is too long to assemble this correctly per the instructions. Is it possible to get a glass tube assembly that is 1" shorter?

Asked 3 years ago by christomart.

• A:Answer Hello Tofermart - please get in touch with Customer Service directly at [email protected]. The glass tubes have always been the same dimensions and this has not been an issue before, but we would like to confirm your measurements and provide any additional assembly tips we can.

  Answered 3 years ago by Fire Sense

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Q: QuestionDo you offer assembly for this patio heater?

Asked 4 years ago by Ellen.

• A:Answer Hi Ellen - this interface is for product-specific questions for the manufacturer. Please contact the retailer directly to inquire about additional services.

  Answered 4 years ago by Fire Sense

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Q: QuestionDoes it arrive fully assembled ?

Asked 6 years ago by Jimbo.

• A:Answer No, it doesn't arrive fully assembled.

  Answered 6 years ago by CommunityAnswer

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