Page Showing 1-17 of 17 questions
Q: Questionwhat are the measurements?
Asked by KaiG.
- A:Answer Hello Kai - Assembled Dimensions: 31"L, 19"W, 6"D; Weight: 34 lbs
Answered by Fire Sense
Q: QuestionDoes the remote change flame & background colors. What are full options on the remote... Thank you
Asked by Rand.
- A:Answer The remote options are low and high flame (light), off/low/high heat. The display options include the pictured log/ember set and a white stone-look set. We'll upload additional images ASAP. The flames do not change color.
Answered by Fire Sense
Q: QuestionWhere are the heating vents located?
Asked by Jackie.
- A:Answer The heating vent for this fireplace is located on top of the unit.
Answered by Fire Sense
Q: QuestionWhat is the BTU output of this fireplace
Asked by action.
- A:Answer Hello - this unit is 1400 watts or approximately 4800 BTUs.
Answered by Fire Sense
Q: QuestionWhat are the dimensions?
Asked by Anonymous.
- A:Answer Assembled Dimensions: 31"L, 19"W, 6"D; Weight: 34 lbs
Answered by Fire Sense
Q: QuestionCan this be mounted below a TV on the wall and if so will it effect the TV
Asked by JP.
- A:Answer Hi, We don't recommend to mount the fireplace below a TV due to the hot air is coming out from the top of the unit.
Answered by Fire Sense
Q: QuestionCan I purchase the wall mount installation hardware kit separately? The original was misplaced.
Asked by Hardware.
- A:Answer Hi, You can order the replacement wall mounting hardware at https://shop.firesense.com/products/electric-fireplace-wall-mounting-bracket-1
Answered by Fire Sense
Q: QuestionCan I mount the fireplace on the wall of a screen in covered porch?
Asked by Main.
- A:Answer Hi, The hot air will come out from the top of the unit and will need a safety clearance of 3' from any combustible material.
Answered by Fire Sense
Q: QuestionIs this heater an Energy Saver? Because since I have got this heat my electricity bill has doubled.
Asked by Customer.
- A:Answer Hello - we are not familiar with an "Energy Saver" certification. This is not certified as a low-energy use appliance, but it should definitely not draw the equivalent energy of an entire household, which is what would be required to double an energy bill solely with this fireplace. Electric bills often change seasonally as you use more hours of lighting, heating/cooling, water heating, etc., and these things are likely to have a greater influence on your total energy use.
Answered by Fire Sense
Q: QuestionHi this can be mount in the fire place I have already@home but mine is gas but I’m not use the gas? Thank you
Asked by Angie.
- A:Answer Hello Angie - this fireplace is designed to mount on a flat wall surface. There is no provision for flush-mounting into a wall or fireplace and this could interfere with the unit's heat exhaust.
Answered by Fire Sense
Q: QuestionCan this fireplace sit on a dresser?
Asked by MelissaC.
- A:Answer Hi MelissaC - this heater is designed for wall-mount installation. It can be installed *above* a dresser since the heating vents are located on the top of the unit, but it should be securely mounted before use.
Answered by Fire Sense
Q: QuestionThe area I have to mount dimensions are 39" L X 22" W X 4" D. Do you sell an adapter kit with the fireplace?
Asked by ISIAH.
- A:Answer Hi Isiah - I'm not totally sure what you're asking here, but the fireplace does arrive with a mounting bracket for hanging the unit on the wall.
Answered by Fire Sense
Q: QuestionThe remote doesn't work with item. I changed the battiers but that didn't work. Now what??
Asked by Anonymous.
- A:Answer Hello, if the troubleshooting steps in your product manual did not resolve the issue, please reach out to [email protected] for assistance.
Answered by Fire Sense
Q: QuestionHow do you set the heater tempature to stay on an not cut off?
Asked by Brandell.
- A:Answer Hello, the fireplace has a timer function, the fifth button above the power button, press that to turn it off and your fireplace will stay on until you decide to turn it off. I will link the product manual here as well. https://www.wtliving.com/manual/4756
Answered by Fire Sense
Q: QuestionWhat is the depth of this fireplace?
Asked by jojo.
- A:Answer Hello and thank you for your inquiry. Our Wall-Mounted Electric Fireplace has a depth of six inches.
Answered by Fire Sense
Q: QuestionHow many inches is 2 fireplace in length
Asked by Speedy.
- A:Answer Hello and thank you for your interest in our fireplace. The Wall-Mounted Electric Fireplace is 31 inches in length and 19 inches wide.
Answered by Fire Sense
Q: QuestionWhat are the dimensions?
Asked by Colder.
- A:Answer Closer to 30" wide x 20" High
Answered by Anonymous
Page 1, Showing 1-17 of 17 questions
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