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Questions & Answers

Your price for this item is $99.99
The comparable value price is $179.99
Page Showing 1-16 of 16 questions
  • QuestionDo I need to use one of the plans or can I just buy the watch and not purchase a plan?

    Asked by Isabel.

    • Answer Hi, Isabel. An Ace Pass is required to complete activation when setting up the Fitbit Ace LTE. For more information, please visit this: https://support.google.com/fitbitacelte/answer/14949765 For any additional questions and concerns, reach us at: https://goo.gle/contactfitbit

      Answered by FitBit Team

  • QuestionIs the watch wsterproof or water resistant?

    Asked by Anonymous.

    • Answer Hey there. Fitbit Ace LTE is water resistant and splash proof, meaning it can handle some water exposure like rain, sweat, or a quick dip in a shallow pool. However, it's not completely waterproof.

      Answered by FitBit Team

  • QuestionCan you turn off the arcade features?

    Asked by KoviKrew.

  • QuestionHow is the battery life?

    Asked by TampaMike.

    • Answer Great question, MikeB. The Ace LTE is designed to last for roughly 16 hours but it may vary based on features enabled, usage, environment and many other factors — check out this link for more details: https://support.google.com/fitbitacelte/answer/14953584#zippy=

      Answered by FitBit Team

  • QuestionMy ex-wife and I share custody of our child....can we both be admins on the app like pineheel

    Asked by Robert.

    • Answer Great question, Robert. Yes, you can have up to 2 parents as a contact for your child — here’s how: 1. On your mobile device, open the Fitbit Ace app . 2. Select Contacts on your child’s card. 3. Tap + Add parent. 4. A screen appears that shows your Google family group members Check out this link for more information: https://support.google.com/fitbitacelte/answer/14957833

      Answered by FitBit Team

  • QuestionIf I want to buy the Fitbit ace lte for my son to use in Canada JUST TO TELL TIME and nothing else, will the watch function or id still need the pass/be in US?

    Asked by Loulz.

    • Answer Great question, Loulz. To buy, set up or use a Fitbit Ace LTE or the Fitbit Ace app, you must be in the United States, and your Google Account must be associated with the United States. For more details, here’s a link: https://support.google.com/product-documentation/answer/14953333?hl=en

      Answered by FitBit Team

  • QuestionCan you use 2 watches with the same Google account? Like 2 kids each with their own watch or do I have to have a seperate account for each?

    Asked by Lizard.

    • Answer Hey there, Lizard. Yes, you can have multiple Ace LTE watches on one account. Note that each device requires its own Ace Pass and its own email address — here’s how the setup would go: 1. Open the Fitbit Ace app. If you have an existing Ace Pass for another Fitbit Ace LTE device, tap on your Google Account icon in the top right > Tap Add a Fitbit Ace LTE 2. Select My child will wear the watch. 3. Select an existing Google Account or create a child account. 4. Tap I accept on the Terms of Service screen. 5. Tap Agree on the Privacy Notice screen. 6. On the plan selection screen, select a subscription plan > Tap Select Plan. 7. Select a payment method. If you haven’t added one yet, you’ll be asked to enter your card information. 8. Review the Order summary > Tap Buy. Here’s a link with more information: https://support.google.com/fitbitacelte/answer/14949765?

      Answered by FitBit Team

  • QuestionCan one set multiple timers on this?

    Asked by Minidog.

    • Answer Yes you can set more than one at a time!

      Answered by Sempiternal

  • QuestionCan the watch play music?

    Asked by Amber.

    • Answer No it does not.

      Answered by Sempiternal

  • QuestionCan you turn off call and text during the school day to comply with school cell phone policies?

    Asked by Pamda.

    • Answer You can right in the app. It blocks them from using the watch at all aside from the time on the Home Screen. You can still call/ text them if need be if you turn school time off on the app.

      Answered by Sempiternal

  • Questiondoes this work with any us carrier

    Asked by Anonymous.

    • Answer Hi there, thanks for your inquiry. The Fitbit Ace LTE's LTE service is not supported by all carriers or in all areas. To purchase, set up, or use the Fitbit Ace LTE, you must be in the United States and your Google Account must be associated with the United States

      Answered by FitBit Team

  • QuestionDo I need to link this to my mobile provider?

    Asked by FadFam.

    • Answer Hi there, thank you for your inquiry. You can use the Google Fitbit Ace LTE without linking it to a mobile provider. However, to enjoy all the features of your device, you'll need a Fitbit Ace pass. For more information about the Ace pass, please visit: https://support.google.com/fitbitacelte/answer/14949765?hl=en&ref_topic=14964348&sjid=3976516343012734487-NC

      Answered by FitBit Team

  • QuestionDoes it work with other providers out of the US?

    Asked by Bc16.

    • Answer Hi, there. The Fitbit Ace LTE and the Fitbit Ace app are available only in the United States. For more information, please visit this: https://support.google.com/product-documentation/answer/14953333 For any additional questions and concerns, reach us at: https://goo.gle/contactfitbit

      Answered by FitBit Team

  • QuestionDo you need a monthly plan to use call and text

    Asked by Val02.

    • Answer yes

      Answered by LynnG

  • QuestionCan my kid use the watch for one hour swimming every day?

    Asked by Ale06.

    • Answer Hi, there. The Fitbit Ace LTE is water resistant and splash proof. It is designed to withstand the pressure exerted by 50 meters (5 ATM) of water. The watch is designed to comply with a water protection rating of 5 ATM under ISO standard 22810:2010 when each device leaves the factory, but it is not waterproof or dust proof. For more information, please visit this: https://support.google.com/fitbitacelte/answer/14965274 For any additional questions and concerns, reach us at: https://goo.gle/contactfitbit

      Answered by FitBit Team