“why cant you return if device is defective?”

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• We've returned defective tracker and received immediate replacement.

  Answered by NHguy 9 years ago

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• You can,,, unless you threw away all paperwork and have worn it for 30 days or more.

  Answered by Kbaby 9 years ago

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• The merchandise warranty should cover manufacturers defect, Best Buy offers coverage during purchase through geek squad, u may have to consider their offers, save receipt during the first trial days in case you need to return the merchandise

  Answered by Mateng 9 years ago

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• U should be covered for 1 year under fitbit

  Answered by Sweets 9 years ago

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• You should be able to return the Fitbit within the 15 day return/exchange period (Elite - 30 days & Elite Plus - 45 days). If you are outside those time frames, then you would need to contact the manufacturer directly for service under their 1 year warranty. Did you purchase a Geek Squad Protection plan? If so, then you would want to speak with the Geek Squad at your local Best Buy store. http://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014 Thanks!

  Answered by DerekBBY 9 years ago

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