Questions & Answers

Q: QuestionThe new "birds eye view" camera specifies it works with Alexa. Does it work with the Ring Software as well. The original camera lists both in the specifications and the new camera does not.

Asked 4 years ago by RingSoftware.

This question was asked about the related product: Floodlight Cam Pro with 2K Video and Ring Vision, 2 LED Lights, Dual Band Wi-Fi, and 3D Motion Detection - White

• A:Answer Hello RingSoftware, Great question. Yes, the "birds eye view" feature will work with your Ring device and also your Alexa enabled device. With Bird's Eye View you can get an aerial map view of motion events around your home and clearly see the path that visitors take when visiting your property. For more information, please see our help center article: https://support.ring.com/hc/en-us/articles/360056772832-Bird-s-Eye-View-information. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon! Thank you, Jamila with Ring

  Answered 4 years ago by Ring

  
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Q: QuestionGoes this come with a chime pro WIFI extender in the box ?

Asked 4 years ago by SamIam.

• A:Answer Hi Samiam, No, it does not look like Best Buy offers a bundle that includes the Ring Floodlight Cam Wired Pro and Ring Chime Pro. If you'd like to add the Ring Chime Pro to extend your wifi network, we've included the product link below. https://www.bestbuy.com/site/ring-chime-pro-white/6396015.p?skuId=6396015 We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding our products. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. All the Best, Danielle with Ring

  Answered 4 years ago by Ring

  
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Q: QuestionWhy am I not getting notifications and recordings of vehicles and people on my 2K outdoor camera with floodlights.

Asked 2 months ago by Bevy.

• A:Answer Hi Bevy. We appreciate the time you have taken to ask this question. If you are not receiving notifications from Ring on your phone or tablet, or they are delayed, here are steps to fix that. You can test if you are receiving notifications on another phone or tablet by triggering an event and checking the other device for alerts. Review your Ring settings: Make sure you are logged into the Ring app: Open the app on your phone or tablet and sign in. Learn more about troubleshooting issues signing in to the Ring app. Confirm that your Ring device is online: To receive notifications, your device must be online. You can see the status of your device from the main dashboard in the Ring app or on Ring.com. Learn how to reconnect offline devices. Turn on alerts for your Ring device: Make sure alerts are toggled on in the Ring app for the devices you want to receive notifications for. Open the Ring app to the main dashboard. Tap more (•••) on the camera you want to access. Tap your device's Settings. For doorbells, toggle on Ring Alerts, Motion Detection, and Motion Alerts. For cameras and smart lighting, toggle on Motion Detection and Motion Alerts. If any additional information is needed regarding your questions, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 2 months ago by Ring

  
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Q: Questionis there a monthly fee

Asked 3 months ago by cujo.

This question was asked about the related product: Floodlight Cam Pro with 2K Video and Ring Vision, 2 LED Lights, Dual Band Wi-Fi, and 3D Motion Detection - White

• A:Answer Yes, if you want your video recordings stored. Otherwise you only have live view.

  Answered 3 months ago by NewRingOwner

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Q: QuestionDoes the ring floodlight camera pro connect to 5g?

Asked 5 months ago by Rosie.

• A:Answer it just needs to be connected to a wifi

  Answered 4 months ago by EandA

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Q: QuestionCan you turn the motion sensor light on and off?

Asked 6 months ago by Dave.

• A:Answer yes

  Answered 4 months ago by EandA

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Q: QuestionHow much voltage does the lamp consume?

Asked 7 months ago by Vol.

This question was asked about the related product: Floodlight Cam Pro with 2K Video and Ring Vision, 2 LED Lights, Dual Band Wi-Fi, and 3D Motion Detection - White

• A:Answer Hi Vol. Thank you for taking the time to ask this question. The amount of power consumed may vary depending on the usage of the device. The Ring Floodlight Cam Wired Plus is hardwired with 110-240 VAC. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 7 months ago by Ring

  
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Q: QuestionDo you have to pay for a plan to use the functions of the camera if you connect to your home WiFi

Asked 7 months ago by Bobby.

This question was asked about the related product: Floodlight Cam Pro with 2K Video and Ring Vision, 2 LED Lights, Dual Band Wi-Fi, and 3D Motion Detection - White

• A:Answer i believe to keep the video recordings you need a plan but you would still get motion detections and be able to watch it live

  Answered 4 months ago by EandAVerified Purchase

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Q: QuestionI am replacing a flood light mounted up to the eave of the roof, not the wall. Can this camera be mounted to the eave where the current flood light is hard wired?

Asked 8 months ago by DavidH.

This question was asked about the related product: Floodlight Cam Pro with 2K Video and Ring Vision, 2 LED Lights, Dual Band Wi-Fi, and 3D Motion Detection - White

• A:Answer Yes, you can mount it on the eave.

  Answered 7 months ago by GhakalaVerified Purchase

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Q: QuestionCan I use my existing wiring fr my old adt cameras for these?

Asked 9 months ago by DarianL.

• A:Answer I used wiring from existing flood light

  Answered 8 months ago by Sparkles

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Q: QuestionWe are moving to a brand new house and will not have WiFi right away. Must WIFI be working for installation? While the electrian is still there we would like ring flood light installed. Thank you

Asked 1 year ago by Joey.

This question was asked about the related product: Floodlight Cam Pro with 2K Video and Ring Vision, 2 LED Lights, Dual Band Wi-Fi, and 3D Motion Detection - White

• A:Answer Hi Joey. Thank you for your question today! No, the Ring Floodlight Cam Wired Pro doesn't require a Wifi connection for the physical installation. To test the device after installation you can press the setup button to put the device into setup mode. Then, once you get your Wifi connected you can go through the digital setup from within the Ring app. If any additional information is needed regarding the Ring Video Doorbell Wired or Ring Chime, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Sincerely, Matthew from Ring.

  Answered 1 year ago by Ring

  
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Q: QuestionHow many watts do the flood lights use when left on? What is the wattage ratings for each of the 2 LEDs?

Asked 1 year ago by JimMc.

This question was asked about the related product: Floodlight Cam Pro with 2K Video and Ring Vision, 2 LED Lights, Dual Band Wi-Fi, and 3D Motion Detection - White

• A:Answer Hi Bluetooth. Thank you for your question today! The Ring Floodlight Cam Wired Pro uses two 3000K with 2000 lumen floodlights. Which uses about 7 watts for both lights. If any additional information is needed regarding the Ring Floodlight Cam Wired Pro, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Sincerely, Matthew from Ring.

  Answered 1 year ago by Ring

  
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Q: QuestionDoes this device have a UL listing?

Asked 1 year ago by Ruth.

This question was asked about the related product: Floodlight Cam Pro with 2K Video and Ring Vision, 2 LED Lights, Dual Band Wi-Fi, and 3D Motion Detection - White

• A:Answer Hi Ruth. Thank you for taking the time to reach out to us with your question. The Ring Floodlight Cam Wired Pro must be installed on a 4“ round UL listed weatherproof electrical box. We have included a link here to the safety and compliance information for the Ring Floodlight Cam Wired Pro: https://ring.com/support/articles/2egk5/Safety-and-compliance-information-for-Ring-Floodlight-Cam-Wired-Pro. We have also included a link here to the installation instructions for the Ring Floodlight Cam Wired Pro: https://ring.com/support/articles/3v1dn/Installing-Your-Ring-Floodlight-Cam-Wired-Pro. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/. Thank you, Melissa from Ring.

  Answered 1 year ago by Ring

  
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Q: QuestionMy new ring wired pro camera does not pick up moving vehicles in my driveway and will only pick up people walking and moving. My old ring flood would pick up any motion. Is this normal? I have the sensitivity as high as it can go.

Asked 1 year ago by Jar7758.

• A:Answer Hi Jar. Thank you for taking the time to ask this question. There are a few steps we can try to get the Ring Floodlight Cam Wired Pro to detect all motion. Ring Smart Alerts filter out wanted and unwanted motion based on the settings you have for the camera. The Smart Alerts feature allows you to choose the notification and recording options for person and other motion. Depending on the current settings of your Ring Floodlight Cam Wired Pro, other motion may not be enabled to record or send alerts. To review this setting and make any changes, please follow these steps: 1) Tap the menu (≡) on the top left. 2) Tap Devices. 3) Tap the device that you want to adjust. 4) Tap Motion Settings. 5) Tap Smart Alerts. 6) Tap Enable Feature. (If the feature is already enabled, you can skip to step 8). 7) Tap Continue. 8) Select the notification options that you want for Person and Other Motion. You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications. 9) After you've adjusted your settings tap Done. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Link from Ring.

  Answered 1 year ago by Ring

  
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Q: QuestionIf I install a ring camera and 3 spotlight cam pro units, do I need a ring hub?

Asked 1 year ago by John.

This question was asked about the related product: Floodlight Cam Pro with 2K Video and Ring Vision, 2 LED Lights, Dual Band Wi-Fi, and 3D Motion Detection - White

• A:Answer Hi John. Thank you for your question. No, you do not need a Ring hub to use the Ring Floodlight Cam Wired Pro or the Ring Spotlight Cam Pro. Ring devices require wifi connectivity and a Ring account, which can be set up on our website or by downloading the Ring app. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Melissa from Ring.

  Answered 1 year ago by Ring

  
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Q: QuestionHow long is the total tech warranty under Best Buy? If ring gives a 1 year warranty, does Best Buy extend that with a second year?

Asked 1 year ago by Phill.

This question was asked about the related product: Floodlight Cam Pro with 2K Video and Ring Vision, 2 LED Lights, Dual Band Wi-Fi, and 3D Motion Detection - White

• A:Answer Depending on which plan you bought

  Answered 4 months ago by CustomerVerified Purchase

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Q: QuestionQuestion is about this Solar panel sold with this spotlight. It’s a wired spotlight, says solar panel for select camera. Is this set capable of having battery and solar panel to charge the spotlight camera? If not it needs to be indicated in the listing.

Asked 1 year ago by Stef.

This question was asked about the related product: Floodlight Cam Pro with 2K Video and Ring Vision, 2 LED Lights, Dual Band Wi-Fi, and 3D Motion Detection - White

• A:Answer Hi Stef. Thanks for reaching out. The Ring Floodlight Cam Wired Pro requires a hardwired connection; it is not compatible with battery or solar power. It must be installed on a 4“ round UL-listed weatherproof electrical box. Visit our support center for more information. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 1 year ago by Ring

  
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Q: QuestionI’m thinking to buy your outdoor Camaros for my house. I want more info please. How much monthly fees for the service of doorbell and 5 other Camaros ? What included in service plan?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Floodlight Cam Pro with 2K Video and Ring Vision, 2 LED Lights, Dual Band Wi-Fi, and 3D Motion Detection - White

• A:Answer Hello. Thanks for asking. Ring Floodlight Cam Wired Plus is an outdoor floodlight security camera with 1080p HD video. Ring Floodlight Cam Wired Plus has ultra-bright, motion-activated LED floodlights, customizable motion zones, live view, color night vision, a 105db siren, and two-way talk. There are three Ring Protect Plans available for home devices and one Ring Protect Plan for the Ring Car Cam. For more specific information on Ring Protect plans, visit our support center. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 1 year ago by Ring

  
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Q: Questionwhat are the dimensions on the mounting plate? I'm looking for a light block to put on the siding.

Asked 1 year ago by Anonymous.

This question was asked about the related product: Floodlight Cam Pro with 2K Video and Ring Vision, 2 LED Lights, Dual Band Wi-Fi, and 3D Motion Detection - White

• A:Answer Hello. Thank you for asking. The Ring Floodlight Cam Wired Pro base/mounting bracket measures 4.7 in. (12 cm) in diameter. It must be installed on a 4“ round UL-listed weatherproof electrical box. Visit our support center for a full step-by-step installation guide. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 1 year ago by Ring

  
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