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Hi, Chela! That is a great question. The owner’s manual has several troubleshooting tips on pages 29-32 viewable here: https://content.syndigo.com/asset/a4cc59db-ec1e-4640-9061-2601465c4963/original.pdf. For additional help, we are available through live chat on our web page Monday-Friday 8:30 am- 8 pm EST. -Chris
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