Questions & Answers

Q: QuestionHow to connect a hose for the water and ice dispenser does the hose come with it

Asked 2 months ago by Rami.

• A:Answer Hi Rami! Thank you for reaching out to us. For model FRSS2623AS, the refrigerator does not include the water supply hose in the box. To connect the water and ice dispenser, you will need to purchase a standard ¼-inch water supply line, either braided stainless steel or copper. To install it, simply connect the ¼-inch line to the water inlet valve located at the back of the refrigerator, and attach the other end to your home’s cold-water supply using a proper shut-off valve. Once connected, turn the water on, check for leaks, and run the dispenser for a few minutes to flush the line. - Reed

  Answered 2 months ago by FrigidaireSupport

  
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Q: Questiondoes this refrigerator have freezer place?? if yes, what section of the refrigerator? also do delivery and installation includes connection of water supply to the fridge?

Asked 3 months ago by Bz.

• A:Answer Good day, Bz! Yes, the Frigidaire 25.6 Cu Ft Side‑by‑Side Refrigerator does have a freezer section. Here are the details: Freezer location - The freezer is on the left side of the side‑by‑side refrigerator layout. - The capacity of the freezer compartment is about 9 cubic feet (with the fresh food/refrigerator side being approximately 16.5–16.6 cu ft) in the 25.6 cu ft model. I’d advise checking with Best Buy for the delivery/installation service you’re using: ask “Does your installation service include hooking up the water supply line from the shut‑off valve to the refrigerator?” and if any additional parts (water line tubing, fitting, etc.) are required, and who pays for them. - Maico

  Answered 3 months ago by FrigidaireSupport

  
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Q: QuestionCan you guys install the ice maker?

Asked 4 months ago by Mari.

Q: QuestionIs this refrigerator freezer compartment frost free?

Asked 5 months ago by Carol.

• A:Answer Hi, Carol. Thanks for reaching out to us. The freezer compartment of this model is frost free. It uses a no-frost defrost system that prevents the buildup of ice in the freezer, helping to keep food fresh and eliminating the need for manual defrosting. - Maria

  Answered 5 months ago by FrigidaireSupport

  
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Q: QuestionMy fridge make a súper loud noise every now and then like a doirbell it’s that normal

Asked 5 months ago by Maddie.

• A:Answer Yep, it is normal, little bit loud...

  Answered 5 months ago by RosalindaCVerified Purchase

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Q: QuestionMine does not have a lock button and really need that so thebkids stop pressing the water button. Please let me know how to lock it .

Asked 5 months ago by Insignia1.

• A:Answer I would have never bought this if I wouldve known that. Very disappointing in the purchase.

  Answered 5 months ago by Insignia1

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Q: QuestionDo this have adjustable shelves and is it self defrosting?

Asked 5 months ago by jadabug.

This question was asked about the related product: Frigidaire - 25.6 Cu. Ft. Side-by-Side Refrigerator with EvenTemp Cooling System - Black

• A:Answer Hi Jadabug! Yes, the Frigidaire 25.6 Cu. Ft. Side-by-Side Refrigerator with EvenTemp Cooling System features both adjustable shelves and self-defrosting capabilities. The freezer compartment is equipped with an automatic defrost system, which helps prevent frost buildup by periodically heating the evaporator coil to melt any accumulated ice. This feature ensures consistent performance and eliminates the need for manual defrosting. - Maico

  Answered 5 months ago by FrigidaireSupport

  
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Q: QuestionIs the "Black" a shinny black - or a matte finish black?

Asked 6 months ago by JWW.

This question was asked about the related product: Frigidaire - 25.6 Cu. Ft. Side-by-Side Refrigerator with EvenTemp Cooling System - Black

• A:Answer Hi there, JWW! The Frigidaire 25.6 cu ft Side-by‑Side Refrigerator with EvenTemp Cooling System in Black: Finish Details 1. Basic “Black” (Model FRSS2623AB) - Described as simply Black, with a smooth surface finish P.C. Richard .- One customer review highlights it as "beautiful mirror, smudge proof fingerprint free finish"—suggesting a somewhat reflective, sleek surface—not matte. 2. Black Stainless Steel (Model FRSS2623AD or Gallery GRSS2652AD) - This variant carries a “Smudge‑Proof® Black Stainless Steel” finish—meaning it resists fingerprints and “cleans easily”. - A user noted it is “very reflective & shiny”. - Another reviewer specified it isn’t matte: “it does have a little shine to it”. If you're looking at the standard Black (FRSS2623AB), the finish is smooth and has a slight sheen—more glossy than matte. The Black Stainless Steel option (FRSS2623AD / GRSS2652AD) is fingerprint-resistant and smoky-reflective, leaning toward a subtle glossy appearance—not a flat matte. - Maico

  Answered 6 months ago by FrigidaireSupport

  
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Q: QuestionHow many condensers does it has and what’s the warranty on it?

Asked 6 months ago by Cfsnipes.

• A:Answer Hi there, Cfsnipes! Frigidaire lists the condenser type for similar 25.5–25.6 Cu. Ft. Side‑by‑Side models (e.g., FFSS2615TS, FGSS2635TF, LFSS2612TF) as "Dynamic" condenser. This typically refers to a single, dynamically-cooled condenser coil system rather than multiple separate condensers. In the refrigerator world, it’s standard to have one condenser, integrated into the cooling system. - Maico

  Answered 6 months ago by FrigidaireSupport

  
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Q: QuestionCan I remove the door handles for clearance to get through 33 1/2 inch door opening.?

Asked 6 months ago by Mike.

• A:Answer Hi there, Mike! Yes—you very likely can remove the door handles (and even the doors) of that Frigidaire 25.6 cu ft side‑by‑side refrigerator to help it fit through your 33½‑inch doorway. - Maico

  Answered 6 months ago by FrigidaireSupport

  
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Q: QuestionWhat size is the water and icemaker supply line?

Asked 6 months ago by Drew.

• A:Answer Good day, Drew! The water supply line should be ¼" (6.4 mm) outer diameter, made of copper or stainless‑steel tubing. Plastic tubing is not recommended due to a higher leak risk and may void the warranty. The same tubing size applies to either material: copper or braided flexible stainless steel is acceptable. - Kit 5304490728: 6‑foot stainless steel water line (for homes with existing shut‑off valve). - Kit 5304490717: 20‑foot copper water line with self‑tapping saddle valve (for homes without an existing valve). - Maico

  Answered 6 months ago by FrigidaireSupport

  
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Q: QuestionI need to replace the water and the air filter for my new two doors Frigidaire fridge. Where I can find them or order on line? Both lights are on. Thanks

Asked 6 months ago by Blanca.

• A:Answer If the water filter and air filter lights are on for your Frigidaire 25.6 Cu. Ft. Side-by-Side Refrigerator, it means the filters likely need to be replaced. The Frigidaire water filter model for your fridge is likely PureAir Ultra® Filters or PureSource Ultra® II Ice & Water Filtration. - Jessica

  Answered 6 months ago by FrigidaireSupport

  
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Q: QuestionWe are seeing low water Volume coming from the dispenser and ice has yet to be made. What can I do to fix this?

Asked 6 months ago by CajunConjuror.

• A:Answer Hi there! If your Frigidaire 25.6 Cu. Ft. Side-by-Side Refrigerator has low water flow from the dispenser and isn't making ice. Here’s a step-by-step troubleshooting guide to help you fix it: 1. Check the Water Supply Line 2. Replace the Water Filter 3. Check Water Pressure 4. Flush the Water System 5. Inspect the Water Inlet Valve (Inside the Back Panel) 6. Check for Frozen Water Line (Ice Maker Side) 7. Reset the Ice Maker 8. Check for Internal Leaks or Blockages 9. Defrost System or Evaporator Issues If the troubleshooting doesn't work, please do not hesitate to contact us. - Maico

  Answered 6 months ago by FrigidaireSupport

  
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Q: QuestionHi can this be delivered

Asked 7 months ago by Anonymous.

• A:Answer Hi there, good day! Yes, the Frigidaire FRSS2623AS 26 Cu. Ft. 36" Standard-Depth Side-by-Side Refrigerator can be delivered. Availability and delivery options depend on the retailer you choose. - Maico

  Answered 7 months ago by FrigidaireSupport

  
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Q: Questionproblem within the fridge as I can’t seem to fix the ice maker inside doors. When going to turn on the ice maker it doesn’t even put water onto the ice tray and leaves me without ice please help

Asked 9 months ago by Rando5665.

• A:Answer Thank you for reaching out and bringing this to our attention. We understand how important it is for your refrigerator to function properly. To provide you with the best possible support and to resolve the issue efficiently, we kindly ask that you connect with our customer care team. You can reach us via Live Chat at Frigidaire.com or by phone at 1-800-374-4432, available Monday through Friday from 8:30 AM to 8:00 PM EST. - Maria

  Answered 9 months ago by FrigidaireSupport

  
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Q: QuestionDoes it have an icemaker

Asked 9 months ago by David.

This question was asked about the related product: Frigidaire - 25.6 Cu. Ft. Side-by-Side Refrigerator with EvenTemp Cooling System - White

• A:Answer Yes, it does.

  Answered 7 months ago by RosalindaC

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Q: QuestionMy Frigidaire is saying power outage but it still works and I have not experienced a power outage in my home.

Asked 10 months ago by Marie.

• A:Answer Hi there, our valued customer! We appreciate you stopping to bring your concerns to our attention. We'd like to learn more about your specific situation to see how we can help. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Chris

  Answered 10 months ago by FrigidaireSupport

  
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Q: QuestionCan this Frigidaire be used without the waterline connection?

Asked 11 months ago by FrontOffice.

• A:Answer Hi there, our valued customer! Yes, but please make sure that the ice maker is turned off. -Chris

  Answered 11 months ago by FrigidaireSupport

  
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Q: QuestionWhat are the dimensions of the bins ?

Asked 1 year ago by Lizz.

This question was asked about the related product: Frigidaire - 25.6 Cu. Ft. Side-by-Side Refrigerator with EvenTemp Cooling System - Black

• A:Answer Hi Lizz! We'd like to learn more about your specific situation to properly investigate your concern. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Chris

  Answered 1 year ago by FrigidaireSupport

  
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