Questions & Answers
- Model:
- GMOS1964AF
- |
- SKU:
- 6541175
Q: Questionnulldoes this model have filler panels available to make it a 36" hood
Asked by greg.
- A:Answer Hi there, our valued customer! Installation and service must be performed by a qualified technician. -Chris
Answered by FrigidaireSupport

Q: QuestionAre the large symbols which indicate the brand on the front of the door, near the top removable decals, etched, or otherwise? It is very obtrusive and I'd like to remove it if possible. Thanks
Asked by brand.
- A:Answer Hi, Brand! Thank you for reaching out. The brand symbols on the front of the GMOS1964AD are typically either etched or permanently integrated into the design rather than removable decals. While it is technically possible to remove them, we do not recommend doing so, as this could potentially damage the unit's cover. Additionally, any damage caused in this process would not be covered under the manufacturer's warranty. -Reed
Answered by FrigidaireSupport

Q: QuestionHOW do you do TIME defrost?
Asked by Anonymous.
- A:Answer Hi there, our valued customer! The auto defrost feature provides you with the best defrosting method for frozen foods. The cooking guide will show you which defrost sequence is recommended for the food you are defrosting. For added convenience, the Auto Defrost includes a built-in beep mechanism that reminds you to check, turn over, separate, or rearrange the food in order to get the best defrost results. For instruction, kindly check page 14 of the complete owner's manual. -Chris
Answered by FrigidaireSupport

Q: Questiondo your over the range microwave ovens come with a mounting plate ?
Asked by tr.
- A:Answer Hi there, our valued customer! The trim kit is an optional accessory and is not included upon purchasing the unit. -Chris
Answered by FrigidaireSupport

Q: QuestionDoes this microwave have a TIME defrost feature?
Asked by DiNJ.
- A:Answer Hi, DiNJ! Thank you for this inquiry. Yes, this OTR microwave offers both time and weight defrost options. This allows you to choose the defrosting method that best suits your needs. ~Juan
Answered by FrigidaireSupport

Q: QuestionAfter heating up something for 3 minutes or so when I open the door a ton of steam comes out, I thought there was a fire inside. In additional the turntable glass is red hot and sometimes moisture on it,,..anyone having this issue?
Asked by Greatvalue.
- A:Answer Thank you for reaching out and bringing this to our attention, Susan. We want to ensure that your microwave is functioning properly and that you receive the support you need. At your convenience, please don't hesitate to contact us via live chat at Frigidaire.com or give us a call at 1-800-374-4432 (Monday–Friday, 8:30 AM – 8:00 PM EST). Our team is here to assist you and will be happy to help troubleshoot any issues or explore possible solutions. We look forward to hearing from you! - Maria
Answered by FrigidaireSupport

Q: QuestionI ordered this model, but my current microwave has a cut out to vent (10 inches X 3.25 inches) exhaust air externally into a vent going out of the roof of the house. Does this model have a cut out that will allow external vent?
Asked by Deebo.
- A:Answer Hi Deebo! This microwave oven is designed for adaptation to the following three types of ventilation: non-vented ductless, horizontal duct, and vertical duct. -Chris
Answered by FrigidaireSupport

Q: QuestionI have a cut out space with height of 16 in due to tile., How many inches does the cut out have to be to fit this model? I know it says 15 3/4, but sometimes the cut out required is larger. What is the dimension of the cutout requirement?
Asked by jill.
- A:Answer Hi, Catalina! Thank you for this inquiry and for reaching out. This model unit does include a filtered water dispenser inside the refrigerator, but it does not have water or ice dispensing from the door. Instead, the water is dispensed from an interior compartment inside the fridge. This model is designed with a sleek, counter-depth look, providing a more streamlined appearance without the exterior water and ice dispenser that some models have. If you’re looking for a model that offers water and ice from the door, you might want to consider other Frigidaire models with that feature. ~Juan
Answered by FrigidaireSupport

Q: QuestionGive me a summary of the beeps the microwave makes when done cooking. If you open the door before the third beep, does it stop?
Asked by Joey.
- A:Answer Hi there, thank you for reaching out to us regarding your question. There is no specific number of beeps. The oven will beep during the defrost cycle. At this time, open the door and turn, separate, or rearrange the food. Remove any portions that have thawed. Return frozen portions to the oven and touch to resume the defrost cycle. - Jessica
Answered by FrigidaireSupport

Q: QuestionCan this fan vent to the outside?
Asked by Jimi.
- A:Answer Thank you for your inquiry. The GMOS1964AF over-the-range microwave can indeed be vented to the outside. -Yhano
Answered by FrigidaireSupport

Q: QuestionCan Model:GMOS1964AF microwave ventilate outdoor?
Asked by Tigist.
- A:Answer Hello, Tigist. We appreciate your inquiry. Yes. This model supports three venting options: External Rear Venting: Vents through the back of the microwave to an exterior wall. External Top Venting: Vents through the top of the microwave to a duct that leads outside. Recirculating Venting: Recirculates air back into the kitchen with a charcoal filter (for kitchens without an external vent option). For outdoor venting, you’ll need to ensure your installation has the proper ducting setup to the outside, either through the top or rear of the microwave. If you are going to vent your microwave oven to the outside, see Hood Exhaust Section for exhaust duct preparation in the installation manual. We hope this information helps! - Christi
Answered by FrigidaireSupport

Q: QuestionIn reading the user manual do I leave the glass turntable in the oven for every function? I also am confused about using the large wire rack, can I not bake with it in the convection mode?
Asked by Butter.
- A:Answer Hi there, our valued customer! When SENSOR COOKING is selected, turntable On is automatically set for optimum cooking. -Chris
Answered by FrigidaireSupport

Q: QuestionHow high does the microwave need to be above the cook top?
Asked by George786.
- A:Answer Hi, George786! Thank you for this inquiry. The installation instruction advised 30" (76.2 cm) minimum clearance from the top of the microwave cabinet to the surface of the cooktop. If we're going to subtract the product height of the microwave from 15 5/8", it requires 14.375 inches minimum clearance from the bottom of the microwave cabinet to the surface of the cooktop. Please check out the installation manual for guidelines: https://content.syndigo.com/asset/fcd5cc79-5950-489c-b7a5-ae0787c7a2a4/original.pdf ~Juan
Answered by FrigidaireSupport

Q: QuestionMy house came with one of these and it's set up to recirculate air. Air is blowing out the top but I can feel that no air is being sucked through the filters at the bottom, how do I fix this
Asked by Dave.
- A:Answer Hi, Dave. Thank you for bringing this to our attention. If air is blowing out of the top but not being pulled through the filters at the bottom, there could be a few reasons behind this issue. Here's how you can troubleshoot and fix it: 1. Check the Filters - The microwave's recirculation system depends on the filters to trap grease and odors. If the filters are clogged or improperly installed, air won't circulate properly. 2. Check for Blockages - Ensure that nothing is blocking the air intake at the bottom of the microwave. Dust, grease buildup could block airflow. Should you need any further assistance with this matter, please do not hesitate to connect with us via live chat at Frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
Answered by FrigidaireSupport

Q: QuestionCan this microwave hook up to direct venting?
Asked by Dano.
- A:Answer Hi Dano! This microwave oven is designed for adaptation to the following three types of ventilation: recirculating (non-ventilated ductless), outside back exhaust (horizontal duct), and outside top exhaust (vertical duct). -Chris
Answered by FrigidaireSupport

Q: Questionwhat is its cooking wattage
Asked by curt.
- A:Answer Thanks for your inquiry. The Frigidaire model GMOS1964AF has a cooking wattage of 1,000 watts for its microwave function. We hope that helps! -Yhano
Answered by FrigidaireSupport

Q: QuestionIs this a direct vent microwave or recirculating?
Asked by vick.
- A:Answer We appreciate your inquiry, Vick. All of our over-the-range (OTR) microwaves are factory preset to vent internally – it will recirculate the air back into the room. -Yhano
Answered by FrigidaireSupport

Q: QuestionIs this microwave recirculating and vent able?
Asked by vick.
- A:Answer Thanks for your inquiry, Vick! Yes, this Frigidaire over-the-range microwave is designed to offer both recirculating and external venting options. This means you can set it up to either recirculate air back into the kitchen or vent it outside, depending on your kitchen's ventilation setup. We hope this helps. - Maria
Answered by FrigidaireSupport

Q: QuestionIs this microwave ventilation capable?
Asked by Hill.
- A:Answer Hey there, Hill! The model GMOS1964AF has Maximum Air Flow Capacity 400 cubic feet per minute. If you wish to know more, kindly check on the website's "Show Full Specs" section. -Yhano
Answered by FrigidaireSupport

Q: QuestionHow quiet is the exhaust fan?
Asked by Anonymous.
- A:Answer It isn't. But, it's powerful -- which is what most people want from an exhaust fan. There isn't much difference between the High, Medium, and Low settings either. Ours vents out the top of the microwave, not direct-vented to the wall or attic, which may or may not affect how noisy it is.
Answered by JamesB
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