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Hello, Vb10! If your appliance is not draining properly, check the sump of the appliance to make sure there are no food particles stuck in the base, as this could prevent the water from draining properly. Should you need additional assistance feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
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