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Hi Roy, we are sorry your experience didn’t match your expectations with your Frigidaire Professional 19 Cu. Ft. Single-Door Freezer FPFU19F8WF. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like to investigate your concerns further to assist you properly. We're here to help. Please join us via Live Chat on our website https://www.frigidaire.com/en/ or through our Customer Support by calling 800-374-4432. We are open Monday through Friday between 8:30 a.m. and 8:00 p.m. EST. Thank you and have a great rest of your day! - Maico
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