Questions & Answers

Q: QuestionIs this freezer ENERGY STAR certified?

• A:Answer Yes, this freezer is ENERGY STAR Certified for energy efficiency.

Q: QuestionHow long will this freezer keep food frozen during a power outage?

• A:Answer This freezer will keep food frozen for over two days during a power outage.

Q: QuestionDoes this freezer have a temperature alarm?

• A:Answer Yes, this freezer has an audible temperature alarm that will alert you if the door is left open or if the internal temperature rises.

Q: QuestionWhat is the capacity of this freezer?

• A:Answer This freezer has a capacity of 18.9 cubic feet.

Q: QuestionWhat type of cooling system does this freezer use?

• A:Answer This freezer uses the EvenTemp Cooling System to reduce freezer burn.

Q: QuestionHow much ice can the built-in ice maker produce?

• A:Answer The built-in ice maker can produce up to 4.5 pounds of ice per day.

Q: QuestionWhat is the benefit of the auto-close doors?

• A:Answer The auto-close doors prevent food spoilage and melted ice cream by automatically shutting when the door is left ajar by five inches or less.

Q: QuestionWe own this Freezer Model # FPFU19F8RFE. Our ice maker quit making ice, how do I fix it?

Asked 10 months ago by icemaker.

• A:Answer Thank you for reaching out! If your ice maker in the Frigidaire FPFU19F8RFE freezer has stopped making ice, there are a few steps you can take to troubleshoot the issue. First, check the water supply to ensure the valve is turned on and that the water line isn’t kinked or frozen. Next, inspect the ice maker arm or switch to confirm it is in the correct position for operation. If there is ice buildup around the ice maker, it may be preventing it from functioning properly, so defrosting the freezer to clear any blockage could help. Additionally, check the water filter, as a clogged filter can restrict water flow; replacing the filter is recommended if it is older than six months. You can also try resetting the ice maker by unplugging the freezer or turning off the circuit breaker for a few minutes before turning it back on. Lastly, verify that the freezer temperature is set to 0°F (-18°C), as higher temperatures can affect ice production. If these steps don’t resolve the issue, we recommend contacting us via live chat or by calling 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8 p.m. EST, for further assistance or to schedule a service appointment. Let us know if we can assist you further! -Yhano

  Answered 10 months ago by FrigidaireSupport

  
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Q: QuestionCan the Icemaker be removed and the space regained? We have a freestanding icemaker.

Asked 1 year ago by Chris.

• A:Answer Hello, Chris! Thanks for reaching out. The Ice Maker can be removed from your refrigerator, however, we recommend contacting a certified tech to do the removal to prevent any unnecessary errors. We hope this information is useful to you. ~Sam

  Answered 1 year ago by FrigidaireSupport

  
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Q: QuestionMy freezer is not holding temp what do I do?

Asked 1 month ago by Roe.

• A:Answer Hi, Roe! If you need further assistance with your freezer not holding temp, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick

  Answered 1 month ago by FrigidaireSupport

  
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Q: QuestionDoes this particular Freezer require a drain to be installed in your house to drain extra water? Thanks!

Asked 4 months ago by LH23.

• A:Answer Hi there. Thanks for reaching out to us. No, this model does not require a drain to be installed in your house for extra water. - Maria

  Answered 4 months ago by FrigidaireSupport

  
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Q: QuestionIce maker not making ice

Asked 7 months ago by Roy.

• A:Answer Hi Roy, we are sorry your experience didn’t match your expectations with your Frigidaire Professional 19 Cu. Ft. Single-Door Freezer FPFU19F8WF. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like to investigate your concerns further to assist you properly. We're here to help. Please join us via Live Chat on our website https://www.frigidaire.com/en/ or through our Customer Support by calling 800-374-4432. We are open Monday through Friday between 8:30 a.m. and 8:00 p.m. EST. Thank you and have a great rest of your day! - Maico

  Answered 7 months ago by FrigidaireSupport

  
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Q: QuestionWhat ice shape does this freezer produce? Pyramid? Half Moon? Bullet? Square?

Asked 9 months ago by Jenn.

• A:Answer Hi there, thank you for reaching out to us regarding your inquiry. The common shape is cubes ice/ square shape. - Jessica

  Answered 9 months ago by FrigidaireSupport

  
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Q: QuestionAnother Answer here says that this item is Custom Panel Ready. How do you do that if there is no option to order a “Panel Ready” model? It seems to only come with a Stainless Door and

Asked 1 year ago by DJ.

• A:Answer Thank you for your question regarding the model FPFU19F8WF. We want to clarify that this model does not accept custom panels, despite some sources suggesting otherwise. It is designed to come with a stainless steel door only. If you’re looking for a refrigerator that allows for custom panel options, we recommend exploring other models specifically labeled as "Panel Ready." We hope this helps! -Yhano

  Answered 1 year ago by FrigidaireSupport

  
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Q: QuestionIs it paneable?

Asked 1 year ago by Lore.

• A:Answer Hello, Lore. We appreciate your inquiry. This model can be paneled, making it customizable for different kitchen layouts. This freezer features an optional trim kit, which allows it to achieve a built-in look and be paired seamlessly with a matching refrigerator or used independently based on your kitchen design needs. We hope this information helps! - Christi

  Answered 1 year ago by FrigidaireSupport

  
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Q: QuestionI own the refrigerator model # FPRU19F8RFF. Will this freezer be a good match for it? Or will they look different?

Asked 1 year ago by StJoe76.

• A:Answer They are different sizes.

  Answered 1 year ago by Anonymous

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Q: QuestionI have bought both this freezer and matching refrigerator from Best Buy. Does it come with the heater pairing kit? Do they come with supply lines for the water connection? I have not purchased trim kit, how do you bolt together the 2 units ? Thanks

Asked 1 year ago by Happy.

• A:Answer Hello, AKDIi. We appreciate your inquiry. This model does not come with a pairing kit or trim kit; these need to be purchased separately. However, it comes with a water supply line. Kindly refer to the pairing kit instructions for this model for further information. We hope this information helps! - Christi

  Answered 1 year ago by FrigidaireSupport

  
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Q: QuestionI am replacing a 2007 model of the same refrigerator and freezer. The original model is 32" and I have it built in. I could get rid of the side trim kit and gain 1", but that would mean that the max width I could go with is 32.5". What is this width?

Asked 1 year ago by grandmab.

• A:Answer Hello, grandmab. We appreciate your inquiry. The width of this model is 32.875 inches. We hope this information helps! - Christi

  Answered 1 year ago by FrigidaireSupport

  
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Q: QuestionDoes this come with a right door swing?

Asked 1 year ago by SBF.

• A:Answer Hello there, thank you for reaching out to us. This unit's door can be reversed. Moving the Refrigerator door to the Freezer also changes the left-hand swing to a right-hand swing. To know more information on door removal/reversal you may check on this link: https://na2.electroluxmedia.com/Original/Electrolux/Electrolux%20Assets/Document/Complete%20Owners%20Guide/English/A16366305en.pdf then go to page 11. - Maria

  Answered 1 year ago by FrigidaireSupport

  
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