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I had the same issue, and I tried two separate devices. I don't think you're alone. I returned it for this very reason...
Sorry, there was a problem. Please try again later.Thank you for your question. We can help! First, we recommend updating the device software via Garmin Express (www.garmin.com/express). Once you have updated follow the tips found here: https://support.garmin.com/faqSearch/en-US/faq/content/xQwjQjzUew4BF1GYcusE59 If the issue is not resolved, please reach out to our support team (www.garmin.com/support). Best regards. ~QKO
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