Questions & Answers

Q: QuestionHow do you get the control panel to aluminate

Asked 5 years ago by Buda.

• A:Answer The control panel does not have any illumination or backlighting. Also, there are no tactile indicators on the control panel to guide a sight-impaired person or, otherwise, a person with vision in a darkened room. You may need light from another source, such as the kitchen light, or perhaps a small flashlight to see and read the controls, if using this microwave in a darkened room. At the low price and other features and quality, I am happy with it, anyway.

  Answered 5 years ago by Jonathan56Verified Purchase

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Q: QuestionIs there now a hanging kit for this model to hang it under cabinets?

Asked 5 years ago by Anonymous.

• A:Answer Hi there - Great question! We're finding that there isn't a hanging kit available for this microwave model. Thanks for considering GE Appliances! -Mikayla

  Answered 5 years ago by GE Answers

  
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Q: QuestionHow do you shut off turn table on microwave JES22515J03

Asked 5 years ago by Lin.

• A:Answer Why would you want to? Download user manual.

  Answered 5 years ago by Elisa

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Q: QuestionWhat is the color of the outside casing (sides and top of microwave)? Is it stainless steel, grey, or black?

Asked 6 years ago by acebaker.

• A:Answer Hello acebaker and thank you for the excellent question. We are happy to help. The sides and top of the unit are black. Please let us know if you have any more questions. - JB

  Answered 6 years ago by GE Answers

  
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Q: QuestionCan I mount this microwave under a cabinet? If yes what do I need?

Asked 6 years ago by volleyball.

• A:Answer Hi - Model JES1072SHSS cannot be mounted under a cabinet. GE® 0.7 Cu. Ft. Capacity Countertop Microwave Oven JEM3072SHSS and GE Profile™ 1.1 Cu. Ft. Countertop Microwave Oven PEM31SFSS can be mounted under a cabinet with optional Undercabinet Hanging Kit JXA019K (sold separately). Thanks for your interest in GE! Keep in touch. Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionHow far apart are the feet front to back?

Asked 6 years ago by Anonymous.

• A:Answer Hi there, Thank you for your patience. We are finding that the distance between the legs of the microwave from front to back is approx. 6.85". We hope that this helps to clear things up! Thank you so much for your question. -Michael

  Answered 6 years ago by GE Answers

  
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Q: QuestionCan I get a user manual.? Can't locate mine.

Asked 6 years ago by BobT.

• A:Answer Hi Bob, We would be happy to send a manual to you. If you would like to send us an email or live chat with us, we would send the manual to you once some more personal information was provided. However, in the meantime, here is an electronic copy for your convenience: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40733-1.pdf - Here is a link to our Contact Us page: https://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact - We hope that this helped and that we hear from you soon! -Michael

  Answered 6 years ago by GE Answers

  
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Q: QuestionCan an 11 inch dinner plate fit in the microwave? Thanks for answering my question.

Asked 6 years ago by Deb.

• A:Answer No, an 11-inch dinner plate won't fit in the microwave.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionCan this model be mounted under cabinet? And if so what mounting kit do I need?

Asked 7 years ago by LB.

• A:Answer Hi LB - GE® Countertop Microwave Oven JES1072SHSS cannot be mounted under a cabinet. We suggest to view GE Profile™ 1.1 Cu. Ft. Countertop Microwave Oven PEM31SFSS and GE® 0.7 Cu. Ft. Capacity Countertop Microwave Oven JEM3072SHSS. These models are compatible with optional Undercabinet Hanging Kit JXA019K (sold separately). Thanks for choosing GE! Sue

  Answered 7 years ago by GE Answers

  
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Q: QuestionMy dinner plate is 10.5”. Will the 9.625” turntable rotate with this size of plate on it? I am trying to replace our 20 year old under-cabinet JE740GW. Unfortunately it seems the GE options are either much wider or smaller/more narrow.

Asked 7 years ago by Karabunga.

This question was asked about the related product: GE - 0.7 Cu. Ft. Countertop Microwave with Convenience Cooking Controls - Black on Black

• A:Answer Hi Karabunga - We certainly appreciate your loyalty. A 10.5" dinner plate will not rotate properly. It is important in a microwave to always keep at least a 1" clearance on all sides and at the top of the dish or utensil. GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31FMDS has a 10.625" turntable. Keep in touch- Sue

  Answered 7 years ago by GE Answers

  
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Q: QuestionIs the width 17 5/16" with the door open at 90 degrees and 17" with the door closed? I want to put it in an 18" wide space with plenty of clearance for ventilation in the back and top, but solid walls on both sides of the unit.

Asked 7 years ago by Anna.

• A:Answer Your measurements are accurate. Mine is in a cupboard with an opening of 18 1/4" and it works well. My cupboard gets wider after the opening framework. But I think you would have about 3/8" on each side.

  Answered 7 years ago by StaceyVerified Purchase

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Q: QuestionCan I mount this microwave to a wall/ under a cabinet?

Asked 7 years ago by Anonymous.

• A:Answer Hi - GE® 0.7 Cu. Ft. Capacity Countertop Microwave Oven JES1072SHSS is intended for countertop use and cannot be mounted. Also view- MICROWAVE AIR CLEARANCE - COUNTERTOP ONLY MODELS: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21668 - Models JEM3072SHSS and PEM31SFSS are compatible with Optional Undercabinet Hanging Kit JXA019K (sold separately) to free up counter space. Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionHow does the child lock feature work?

Asked 7 years ago by Kat123.

• A:Answer The child lock feature helps the product from accidentally being turned on.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionDoes this GE compact microwave, GEJES1072SHSS0.7, come with the under the cabinet mounting kit, JXA019K, or do I have to purchase it separately? If so, how much extra will the mounting kit cost?

Asked 8 years ago by Annette.

• A:Answer Hi Annette- GE® Countertop Microwave Oven JES1072SHSS is not compatible with Optional Undercabinet Hanging Kit JXA019K (sold separately). This Hanging Kit is compatible with GE® 0.7 Cu. Ft. Capacity Countertop Microwave Oven JEM3072SHSS and GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31SFSS. Thanks for reaching out to us and for choosing GE. Keep in touch! SUEatGEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionIs there an under the cabinet mounting kit for je740drbb ge compact microwave. Thank you

Asked 8 years ago by Nana.

• A:Answer Hello Nana - You can order the under-cabinet mounting kit for model je740drbb microwave here: https://www.geapplianceparts.com/store/parts/spec/WX4-A019 . - TREY@GEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionDoes GE 0.7 Stainless/Black microwave have multistage cooking?

Asked 8 years ago by cyberdot.

• A:Answer Hi cyberdot- You can program the oven to automatically begin Time Cook after defrosting. When programmed, the oven will begin defrosting. After defrosting is complete, Time Cook will count down. It does not feature any other multistage cooking. Thanks for viewing GE! SUEatGEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionWe have a ge microwave JEM 25GV 002. The clock no longer shows. I want to replace this unit but can't find it. What has taken it's place?

Asked 9 years ago by Jim.

This question was asked about the related product: GE - 0.7 Cu. Ft. Countertop Microwave with Convenience Cooking Controls - Black on Black

• A:Answer Hello Jim - this is Nancy at GE Appliances and we are happy to help you. If your microwave is not built-in to the cabinet, then this JEM3072 is a great replacement model. However, if your microwave is built-in to the cabinet, then the JEM25GV002 used a trim kit that required a cabinet cutout of 15" high x 24-13/16" wide. The current replacement model would be the PEM31 as the approved trim kit requires a similar cutout dimension. We hope this helps! Thanks for checking with us!

  Answered 9 years ago by GE Answers

  
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Q: Questionwhat are the outside dimensions?

Asked 9 years ago by tyler13.

• A:Answer Hi tyler13- This is Sue at GE Appliances. Thanks for viewing our GE Series Microwaves! The approximate exterior dimensions are as follows: (HxWxD) 10 3/16 in x 17 5/16 in x 12 3/4 in. Check out the Quick Specs online: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=jes1072sh_c2.pdf - Thanks for checking with us!

  Answered 9 years ago by GE Answers

  
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Q: QuestionDoes this have an end of cooking reminder?

Asked 9 years ago by irishh7.

This question was asked about the related product: GE - 0.7 Cu. Ft. Countertop Microwave with Convenience Cooking Controls - Black on Black

• A:Answer Hi irishh7- This is Sue at GE Appliances. Thanks for your consideration! Yes, the Cooking Complete Reminder is a beep that occurs once every minute after the normal cooking cycle has ended. It is designed to remind you when the cooking time has completed. Begins 1 minute after the 'Cooking Complete Signal'. This is different from the 'Cooking Complete Signal' which is 4 beeps heard only once and directly at the end of the cooking cycle. To terminate 'cooking complete reminder', touch Clear/Off or open the door. Operates on the cycles that terminate automatically, such as Time Cook, Defrost, etc. All cooking functions which do not terminate automatically, such as Temperature cook/hold will not have a "Cooking Complete Reminder". Audible aid when recipes call for standing time after cooking- No need to set the kitchen timer. Just keep track of the beeps from the 'Cooking Complete Reminder'. (i.e.: after 5 beeps / 5 minutes have expired). Thanks for checking with us!

  Answered 9 years ago by GE Answers

  
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