“I just set up my Microwave and the turntable doesn’t turn and it is not heating. What can I do?”
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There are several troubleshooting tips that could possibly get this taken care of for you. When using your microwave, make sure that the door is securely closed. Be certain you are pressing a cook function rather than a timer function. If the microwave has a turntable on/off feature, make sure the turntable was not inadvertently turned off by depressing the turntable on/off pad to re-engage the turntable. If this isn't the case, service may be needed and can be set up via our Bodewell service page on our website. -Arnesha@GEAppliances
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