A:AnswerHello,
Thank you for reaching out to us at GE Appliances. We are happy to hear of your interest in this amazing microwave. This is a great question and we are happy to help. This microwave does have a popcorn feature that can be accessed by pressing the popcorn button on the control panel. For more information on how to use this feature view page 9 of the Use and Care Manual. All microwaves have a window in the door that has a mesh screen inside of it. This screen helps keep the microwaves inside the cavity, and is a necessary part of the microwave. You may find that the screen makes it difficult to see your food as it is cooking. Although it is difficult to see detail, the window should allow you to see if there are any problems while cooking, like arcing, burning, boilovers, etc. If you need to check on your food, opening the door will pause the microwave. We hope this information helps, feel free to reach out again with any other questions you may have. Have a great day!-Avery@GEA
A:AnswerHello and thank you for reaching out about our diverse line of microwaves. A countertop model such as JES1145SHSS does not have a filter that needs to be reset. If you have an over-the-range model, please reach out to us with the model number and we'll be happy to help further. - John@GEA
A:AnswerHi SAMann, thanks so much for reaching out! Based on what we're finding, this model does not have a trim kit associated with it. Therefore, you would not be able to build this model into surrounding cabinetry as we have not tested and approved this style of installation. We apologize about that! We hope that this helps though! If you have other questions, please feel free to send us an email or reach out to us on social media. Stay safe. -Michael@GEA
A:AnswerHello and congratulations on your new microwave. We are always happy to help.
While the turntable is turning, it is normal for the tray to hesitate, jerk, drag, or pause. If the grinding noise has not lessened after a few uses, we recommend contacting our customer service at 1-800-432-2737. Please let us know if you have any more questions. - JB
A:AnswerHello Tom - Thank you for your question; we are happy to help! We are sorry to say this model is not equipped with a backlit control panel. The control panel is not illuminated or backlit. Only the digital display window is illuminated. We apologize for any inconvenience this may cause. Thanks for checking! Olga
A:AnswerHello - We appreciate your interest in the microwave JES1145SHSS and we are happy to help! This is a countertop model only; it is not designed or approved for a built-in installation. There is not a compatible trim kit available for this model. If you have any further questions, please feel free to reach out to us at: https://www.geappliances.com/ge/service-and-support/contact.htm
Thanks for checking. Olga
A:AnswerHi GG, thanks for reaching out! We're finding that the cavity dimensions for this unit are as follows: 13-7/8" W x 9-1/2" H x 14-1/8" D. We hope that this helps! Stay safe. -Michael
