A:AnswerHello. We're sorry to hear that you have been having problems with your microwave's control buttons, and it turning on by itself. We understand why this would be troubling, and recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). We hope this helps.- Kianna@GEA
A:AnswerHello. We're sorry to hear that you lost the instructions and are having a hard time setting the clock, so we're glad you reached out for help. To set the clock:1. Press Clock. 2. Enter time of day. 3. Press Clock. If you have any additional questions, please reach out. We are happy to help!- Kianna@GEA
A:AnswerHi there,
We're glad you reached out about this microwave and will be happy to answer your question. It is recommended to have 3 inch clearance for both sides and the top and 1 inch for the rear. Have a wonderful day! Mike@GEA
A:AnswerHi there - We're sorry that you're having issues with your Kenmore microwave's light bulb. We recommend reaching out directly to Kenmore for information on how to replace the light bulb - since it's a different manufacturer, we cannot provide the most accurate information. If you have any questions or concerns about your GE brand appliances, please feel free to connect with us and we'll be more than happy to assist you. All the best, Kelsey@GEA
A:AnswerHi there, thanks for reaching out. Our countertop microwaves require a 120 volt individual, properly grounded branch circuit with a 3 prong grounding type receptacle, protected by a 15 or 20 amp circuit breaker or time-delay fuse. We hope this is the information you needed to see from us and we're wishing you the best. We'd love to have you in our GEA family, so please let us know if there's anything else we can do for you. - Guy@GEA
A:AnswerHi there, we appreciate you taking the time to reach out to us. We're sorry to say this microwave is actually manufactured for countertop use only. In addition, please know trim kits are model specific so you wouldn't be able to use the same one for a different model. With that said, we believe model PEM31SFSS would make a great replacement as this unit has the same cutout dimensions as your current unit. The compatible 27" trim kit for this microwave is model JX827SFSS and the 30" trim kit is JX830SFSS. We hope to keep you in our GEA family and we're wishing you the very best. - Guy@GEA
A:AnswerHi, there. Great question! The net weight for this microwave model is 30lbs.If you have any questions in the future, please let us know. We are here to help!- Kianna@GEA
