“I bought this JES1657SMSS model in August 2021. Starting today the door doesn't open and the sensor shows the message as doo is open. Any help in how to fix it?”
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I bought one in November 2021 and a year and a half later the door wouldn't open. Because I bought it at Best Buy less that 2 years ago, and am a member, I was able to get a replacement voucher. They told me that GE had finally fixed the door problem and, since I really liked this microwave, I got another identical one. So far, so good. Hopefully you can do the same.
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