Questions & Answers

Q: Questionneed a replacement bulb for one of the lights on underside outside the GE microwave model # JVM 3160 DF2WW. Where can I get it? We bought it at Best Buy, Farminton Hills, MI on O5/02/16. Eric Billes

Asked 8 years ago by Anonymous.

• A:Answer Hi - You can purchase MICROWAVE INCANDESCENT BULB - 120 Volt, 40 Watt WB25X10030 online at GEApplianceParts.com: https://www.geapplianceparts.com/store/parts/spec/WB25X10030 - Or call our GE Appliances Parts Team at 1-877-959-8688, Mon–Fri 8am–8pm, Sat 8:30am–5pm ET. For reference and replacement, view page 16 of the Owner's Manual at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40669-6.PDF - Thanks for choosing GE Appliances for your home! SUE@GEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionHow much does it cost to install?

Asked 8 years ago by Anonymous.

• A:Answer We did it ourselves. Very easy to install a microwave, but takes two people.

  Answered 8 years ago by NOGEVerified Purchase

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Q: QuestionMy current microwave is the GE Spacemaker Microwave Oven Model # JVM140K (now discontinued). Is GE model JVM3160RFSS meant to be the replacement model for the GE Spacemaker? How do they compare re: their respective weight (in lbs)?

Asked 8 years ago by Curious.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer need a replacement

  Answered 6 years ago by Wawa

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Q: QuestionI am replacing a GE JVM1540DN1BB which vents through top cabinet and outside. I have 2 questions: 1. Is venting position in same place on these models so I can re-use existing duct work? 2. Are mount positions (top & rear) the same?

Asked 8 years ago by BH.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer Hi BH- We certainly appreciate your loyalty! Yes, all over-the-range microwaves can be vented to the outside using rigid 3 1/4" x 10" rectangular or rigid 6" round ducting (a rectangular to round transition adapter must be used.) They are shipped from the factory to vent out the top (vertically), but can also be vented out the rear (horizontally). They can also be installed for Recirculating (non-vented). All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions. You can view the Top Cabinet Template at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-41080.pdf - You can also view the Installation Instructions at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40675-2.pdf - Thanks for checking with us. Enjoy! SUEatGEA

  Answered 8 years ago by GE Answers

  
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Q: Questioni have a 24" sharp microwave that has a bad magnetron? it is 20 years old and i cannot find a size replacement, can i get it repaired. it is an over the range unit

Asked 8 years ago by howie.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi Howie- We suggest to view our Haier 24" Over-The-Range Microwave HMV1472BHS: https://www.bestbuy.com/site/haier-1-4-cu-ft-over-the-range-microwave-with-sensor-cooking-stainless/5711947.p?skuId=5711947 - You can view the Installation Instructions at the following link for more details (see page 4): http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=MW-OTR_24in_HMV1472BHS_Installv9.pdf - We hope it fits! Due to age, it would probably not be cost effective to repair your microwave. For assistance with repairs, we suggest to contact the manufacturer (Sharp) for assistance. SUEatGEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionWhat are the dimensions of this microwave?

Asked 8 years ago by Anonymous.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer This product measures 15.5 by 16.5 by 30 inches.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionOur old Microwave is GE Model JVM1650SH05, will this model match up with current installation holes (in cabinet above microwave) and existing vent?

Asked 8 years ago by jerry.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi Jerry- We certainly appreciate your loyalty! All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. This makes choosing a replacement microwave easy. Note: When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. Also, all over-the-range microwaves can be vented to the outside using standard 3 1/4" x 10" rectangular or rigid 6" round ducting and should line up with your existing duct. They are all designed for adaptation to the following three types of ventilation: *Outside exhaust (horizontal), *Outside exhaust (vertical), *Recirculating (non-vented). You can view the Top Cabinet Template and Rear Wall Template online: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-41080.pdf- Thanks for checking with us. Enjoy! SUEatGEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionI bought a GE microwave oven a few years ago and some of the key board numbers have stopped working is it cheaper to fix it or should I just buy a new one

Asked 8 years ago by Bob.

• A:Answer Expect $100 plus a service call fee to fix numbers. Or you could remove the microwave to take to a shop.. The range underneath will need to be moved out either way. If you can work around the bad numbers and it still heats you can stretch out the life time. New GE microwaves can be found around $200 but you still need to install. New has a 1 yr warantee and your credit card may extend that further. Be aware that the power cord hole and screw holes seem to keep changing locations with new models or other brands. That means you may have to re-drill up to 3 holes.

  Answered 8 years ago by RockyVerified Purchase

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Q: QuestionI am looking to replace my current GE 1.6CuFT over the range microwave JNM3161RFSS with a new one. The only caveat is that it has to fit the existing installation as there is tile below it which I cannot cut. Any help is appreciated. Thx AA

Asked 8 years ago by AA.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hello AA - The model where you posted this question (JVM3160RFSS) will work well as a replacement for model JNM3161RFSS. The dimensions are the same for both models. - TREY@GEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionI just purchased this microwave. Do I need to purchase a three prong electric cord or does it come with one?

Asked 8 years ago by radar221.

• A:Answer Hi radar221- Thanks for your purchase! The microwave is equipped with a power cord. Thanks for checking with us. Enjoy! SUE@GEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionI have an old GE spacemaker - Model # JVM 150K002 - Lasted 25 years! What model can I purchase to replace it - want WHITE only.

Asked 8 years ago by Harriet.

• A:Answer Mine lasted 21! this is what I bought. Almost identical: JVM3160DFWW

  Answered 8 years ago by micheletVerified Purchase

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Q: QuestionI currently have a GE Spacemaker® Over-the-Range Microwave Oven model number JVM1630WJ. It is no longer produced. Will the GE - 1.6 Cu. Ft. Over-the-Range Microwave - White Model: JVM3160DFWW fit to replace my current model that I listed?

Asked 8 years ago by Wholesome.

• A:Answer Hi Wholesome- We know you have choices and appreciate the trust you've placed in us! Thanks for your loyalty. We have great news. Yes, you can choose any model to replace your JVM1630WJ. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. This makes choosing a replacement microwave easy. Also, check out our GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM7195DKWW. You'll love the dark gray, easy-clean enamel interior with steam clean option. Messes inside the microwave are not as visible and easy to wipe away after steam loosens food grime. Keep in touch. With so many choices, we are always glad to help make your buying decisions a bit easier! SUE@GEA

  Answered 8 years ago by GE Answers

  
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Q: Questionhow do I replace this myself . There is a surround made of metal around my existing microwave. does it just pull off?

Asked 8 years ago by kam.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Electronic Touch Controls - Stainless Steel

• A:Answer Hi Kam- Thanks for choosing our GE® Over-the-Range Microwave Oven with Recirculating Venting JNM3163RJSS! We certainly appreciate your loyalty. Enter your existing microwave's model number at the following link to download the Installation Instructions regarding removal: http://www.geappliances.com/ge/service-and-support/literature.htm?icid=GEARsupportflyout-manuals - You can also contact our GE Answer Center at 1-800-626-2005, Monday - Friday: 8 a.m. - 10 p.m. ET, Saturday: 8 a.m. - 7 p.m. ET. Thanks for reaching out to us! SUE@GEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionCan you use the timer at the same time time the food is being cooked with the cook timer?The GE microwave JVM1540DMWW that we have right now we can use the timer at the same time we are using the microwave. Some microwaves do not have this ability and we want to get the same feature and were wondering if this GE model has the same feature.

Asked 10 years ago by Anonymous.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hello - this is Nancy at GE Appliances and I am happy to help you. Yes, this microwave offers a timer function that can be used at any time, including when the microwave is operating. I hope this helps! Thanks for checking with us!

  Answered 10 years ago by GE Answers

  
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Q: QuestionMy GE Spacemaker Model JVM1441WH03 is malfunctioning. I would like to replace it with another GE Microwave. Can you advise me of some choices?

Asked 11 years ago by captgeb.

• A:Answer Hello Captgeb - this is Nancy at GE. We're sorry to hear that your microwave is not working properly and I am happy to help you with a great replacement model. The good news is that all of our 30" Spacemaker over-the-range microwaves are designed to be installed in the same standard upper cabinet space (30" min. width, 12" min.-13" max. depth, 66" min. mounting height). The height and depth of the models may vary slightly, but any of our new models could work in your current space. A model that you may like is the JVM6175DFWW. You will need to use the mounting brackets and hardware that come with the new microwave. The mounting kits have changed over the years and are not interchangeable. I hope this information is helpful! Thanks for checking with us!

  Answered 11 years ago by GE Answers

  
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Q: QuestionCooking racks?Does this model (GE JVM3160DFWW) have cooking racks? I prefer two racks. Thanks, Mick

Asked 12 years ago by Mick.

• A:Answer Hello, Thank you for your interest in the GE Over-the-Range Microwave model JVM3160DFWW. The model does not feature a shelf inside. It does have a Turntable On/Off control which is a great option. Donna with GE

  Answered 12 years ago by GE Answers

  
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Q: QuestionMy existing microwave measures 15 1/2 height. Will this work?

Asked 1 day ago by Anonymous.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer This microwave is 16.125" in height. It can be installed under cabinets that are a minimum of 30" above the cooktop.

  Answered 16 hours ago by GE Answers

  
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Q: QuestionDoes this microwave come with a mounting kit?

Asked 2 days ago by Microwave.

Q: QuestionHow to get smudges off stainless steel. Tried mild dish soap with warm water, did not remove stain.

Asked 1 week ago by Sunflower.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer To clean the stainless steel on model JVM3160RFSS, we recommend using Stainless Steel Magic or a similar product using a clean, soft cloth. More information about cleaning the stainless steel is available on page 15 of the manual; you can view the manual on Best Buy's product page for the microwave when you go to the 'Features' section and scroll to the bottom.

  Answered 6 days ago by GE Answers

  
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