Questions & Answers

Q: QuestionOur GE model number JVM1540DM4BB quit cooking, and the turntable stopped at the same time. We had this present one vented horizontally to the outside. What model should we purchase to minimize reconfiguration work? Is there a close match available?

Asked 5 years ago by OldWorm.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi - Thanks for reaching out to us regarding your GE microwave model JVM1540DM4BB. We are sorry to hear it no longer heats and the turntable does not rotate and apologize for any inconvenience. This is frustrating, we know. We have good news. You can choose any model. All over-the-range microwaves are designed for adaptation to the following three types of ventilation to suit your installation needs: 1. Outside Exhaust (Vertical – Delivered from factory in vertical position). 2. Outside Exhaust (Horizontal). 3. Recirculating (Non-vented ductless). A comparable model is GE® 1.6 Cu. Ft. Over-the-Range Microwave Oven JVM3160DFBB. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionWe have a GE Spacemaker over the range microwave model JVM163OWKO1 that is no longer made. What model # do you recommend to replace it. Also, how long should it take to take the old one out and put the new one in. Thanks.

Asked 5 years ago by Pete.

• A:Answer About 30-45mins with all the recommended tools and another person to help.

  Answered 5 years ago by BiggO

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Q: QuestionWhat kind of filter does this microwave use? And where is the filter located?

Asked 5 years ago by Anonymous.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi there, If you are making your unit recirculating instead of venting externally, you would use a charcoal filter. One is supplied upon delivery. However, when you need to purchase a new one, the part number for that filter is as follows: WB02X11550. The filter is located behind the grill at the top of the opening of the microwave, once the door has been opened. For a diagram that should help clear things up and directions on how to remove and replace the filter, take a look at pg. 15 of your Owner's Manual. You can view that document here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40669-6.PDF - We hope that this helped! Thank you so much for your question. -Michael

  Answered 5 years ago by GE Answers

  
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Q: QuestionI am replacing a GE JVM1339WW003 over the range microwave. What's the nearest size re: replacement? I'm not looking for an expensive one. It needs to vent out the front, there is no vent pipe through the wall or roof so it's got to come out the front.

Asked 5 years ago by Anonymous.

• A:Answer Hello. Thank you for your interest in purchasing a new microwave. We are glad to assist. The GE® 1.6 Cu. Ft. Over-the-Range Microwave Oven JVM3160DFWW is a great replacement for your existing model: https://products.geappliances.com/appliance/gea-specs/JVM3160DFWW The new model has an option of non-vented/ductless installation. The charcoal filter should be used for recirculating back into the room and it is included with this model. I hope this helps. Olga

  Answered 5 years ago by GE Answers

  
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Q: QuestionI have a GE microwave model JVM1540Dm2ww. I need to have it replaced. Which model is is best to replace this one?

Asked 6 years ago by Ski.

• A:Answer Hello, all 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. As a note, when replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. The model you are looking at would be a great replacement! To see more information about that microwave, please see the use and care manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40669-6.PDF The model has similar convenience controls as your previous microwave, such as: Beverage, Cook Time, Defrost: Weight/Time, Popcorn, Potato, and Reheat. I hope this helps! -Chris

  Answered 6 years ago by GE Answers

  
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Q: QuestionI need to replace an over the range microwave GE spacesaver JVM1339WW002 Will the model JVM3160DFWW be a good replacement

Asked 6 years ago by MAC1.

• A:Answer Hi MAC1- Yes, all 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. This makes choosing a replacement microwave easy. You can view the Quick Specs at the following link for all product and cabinet dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=340168_jvm3160df_c3.pdf - We certainly appreciate your loyalty! Enjoy - Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionI would like to have my old Microwave removed and my new one delivered and installed above my stove what kind of charge are we talking about to have that done

Asked 6 years ago by Widow.

• A:Answer $100

  Answered 6 years ago by Weniks

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Q: QuestionSomehow I have locked my microwave up,it won't do anything, where the clock is, is a little lock symbol by the time. How do I fix this?

Asked 6 years ago by SHELL.

• A:Answer I believe you push down and hold the lock button for 3 seconds located among the other buttons on the face of the microwave.

  Answered 6 years ago by Randy4Verified Purchase

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Q: QuestionDo the bracks come with the microwave

Asked 6 years ago by Sue.

• A:Answer Hi - Yes! All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions. Enjoy! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionThe window in the door has a cross-sticking piece/cover over it, and you can't see in. Can that be taken off safely?

Asked 6 years ago by diane.

• A:Answer Hi Diane - The inside of the microwave door is covered with a thick, clear plastic sheet that should not be removed. The purpose of this plastic is to prevent any interference with the metal/mesh screen in the door. The mesh screen, which is scientifically designed to allow viewing into the microwave, reflects the microwave energy and prevents it from passing through the window or plastic. This covering is glued on. Should this be removed or become damaged, the microwave should not be used and service should be contacted. The interior light comes on during operation so you can view your food. Keep in touch at GEAppliances.com - Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionIs it quiet when running ?

Asked 6 years ago by Bubbie.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi Bubbie - When using a power level other than HIGH or 10, the magnetron tube cycles on and off to obtain the lower power. This cycling of the magnetron tube causes a dull or low thumping, pulsating, or humming noise. It is normal for the internal fan for the electronics to continue to run for a few seconds after the microwave cycle is complete, even if the door is opened. Also, it is normal to hear clicks or relays after starting the cycle. You should be pleased with your choice. Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionHow long is the cord? Can I use an extension cord to an outlet outside of my cabinetry?

Asked 6 years ago by Mamarose.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi Mamarose - The microwave is equipped with a 40" power cord that comes out of the top of the unit on the right side (facing the front of the microwave). We strongly recommend that an extension cord not be used with a microwave due to the potential safety hazards under certain conditions. The microwave should be plugged into its own properly grounded, dedicated electrical outlet to prevent the flickering of the lights, blowing of a fuse or tripping of a circuit breaker. Extension cords may be used if the following conditions are met: 1. The extension cord must be a three-wire grounding type appliance cord that has an Underwriters Laboratory approval (UL), and that it mentions the current it can handle. The extension cords are usually marked 15 or 20 amps. 2. The marked electrical rating of the extension cord should be at least as great as the electrical rating of the microwave. 3. The extension cord is placed so that it cannot be pulled on or tripped over unintentionally. Where a standard 2-prong wall outlet is encountered, it is your personal responsibility and obligation to have it replaced with a properly grounded 3-prong wall outlet. Such extension cords are obtainable through building supply houses, hardware stores, etc. If you do use an extension cord with your microwave, the interior light may flicker and the blower sound may vary when the oven is in use. Cooking times may also be longer. Thanks for choosing GE! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionDoes the GE - 1.6 over the range microwave comes also in black?

Asked 6 years ago by Marc123.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Yes, it does come in black.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionA pet peeve of mine is microwaves that keep on beeping to tell you that your food is done even after you've opened the door!! Does this stop beeping when the door is opened?

Asked 6 years ago by StreisLeit.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi - After cooking is complete, this model will beep 4 times. It does not beep when the door is open. Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionCan You Install this in a replacement situation. I have a GE installed that quit working about 3 years ago.

Asked 6 years ago by FreddyC.

• A:Answer Yes you can. I used this product as a replacement for a failed GE. Measure first to make sure it fits your opening. Mine aligned with the hanging bracket on the wall, but the attachment screws that go through the bottom of the cabinet and into the top of the microwave did not line up. I had to drill new holes. Not sure why GE would have changed that. Having to drill new holes doubled the install time. The template for where to drill the holes was very flimsy and difficult to hold up to the bottom of the cabinet.

  Answered 6 years ago by DpokVerified Purchase

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Q: QuestionHow do I know if the setting is on recirculating (non vented)?

Asked 6 years ago by SaulTrain.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer To install as recirculating you need a Charcoal Filter Accessory Kit is required for the non-vented exhaust. You also need to adjust the blower motor.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionIs there a rear mounting plate for the JVM3160RFSS microwave

Asked 6 years ago by empress01.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi empress01 - Yes, each microwave comes with the mounting hardware (rear mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions. Check out the Installation Instruction for complete details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40675-4.PDF - Thanks for choosing GE. Enjoy! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionI have a GE SpacemakerXL Microwave Over JVM1650 that has stopped working. What are my replacement options? I like the way it works.

Asked 6 years ago by Dave.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi Dave - We certainly appreciate your loyalty! JVM1650 has sensor cooking controls. We suggest GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM7195SKSS and GE® 1.7 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM6175SKSS. Model JVM7195SKSS has an easy-clean, dark gray porcelain enamel interior (vs white epoxy) with steam clean option. Play Video: https://youtu.be/wSIh-YJSlt0?list=PLX8_V2wHGuhntzHGB3F5dEMg4YMkWMcxt - All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. This makes choosing a replacement microwave easy. Thanks for choosing GE. Enjoy! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionHI, My GE Spacemaker JVM1650CB006 went out and I am looking for replacement that fits in same space with room venting. Thanks, Amit

Asked 6 years ago by Amit.

• A:Answer Hi Amit - We certainly appreciate your loyalty! The current model in bisque is GE® 1.6 Cu. Ft. Over-the-Range Microwave Oven JVM3160DFCC (29 7/8"W x 16 1/2"H x 15 1/4"D)- (JVM1650CB: 29 7/8"W x 16 13/32"H x 15 1/4"D). The microwave easily converts to recirculating (room- non-vent). Recirculating Charcoal Filter JX81L is included. Enjoy! Sue

  Answered 6 years ago by GE Answers

  
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