A:AnswerThis is what I did and I suggest that you do the same. I called GE customer service and gave them the model number of my existing microwave and asked them what microwave I can replace it. It should be the same measurements. The installation may not be same just like mine because you have to remove the old brackets . Believe me I did it all by myself.
A:AnswerHello zhenglg,
Thanks so much for reaching out and for your interest in a GE microwave. We'll be delighted to help you. The trim kit needed to make this model fit into a 36" space is JX36CBB. We hope this helps. Best wishes! Mike@GEA
A:AnswerThis is what I did and I suggest that you do the same. I called GE customer service and gave them the model number of my existing microwave and asked them what microwave I can replace it. It should be the same measurements. The installation may not be same just like mine because you have to remove the old brackets . Believe me I did it all by myself.
A:AnswerHi Ted, thanks for reaching out! This product requires a three-prong grounded outlet. Product rating is 120 volts AC, 60 Hertz, 15 amps, and 1.70 kilowatts. This product must be connected to a supply circuit of the proper voltage and frequency. Wire size must conform to the requirements of the National Electrical Code or the prevailing local code for this kilowatt rating. The power supply cord and plug should be brought to a separate 15 to 20 ampere branch circuit single grounded outlet. The outlet box should be located in the cabinet above the microwave oven and away from any potential microwave ducting. The outlet box and supply circuit should be installed by a qualified electrician and conform to the National Electrical Code or the prevailing local code. We hope that this helps! Stay safe. -Michael
A:AnswerHi Barneybaby! Thanks for reaching out! All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. This makes choosing a replacement microwave easy! - NOTE: When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. - You can view a nice replacement for your model by searching for this model: JVM6172DKBB. If you don't like the model we suggested, you can also search for similar models: JVM3160DFBB, JVM6175DKBB, PVM9179DKBB. We hope that this helps! Stay safe. -Michael
A:AnswerCheck the dimensions available in the area where the new microwave is to be installed. If there is enough space, it’s likely this unit will be a good replacement.
A:AnswerHello and thank you for reaching out about this marvelous microwave. We are always happy to help. This model is capable of venting out of the back, top, or recirculating. Please let us know if you have any more questions. - JB
A:AnswerHello sg,
Thanks for reaching out. We're happy to help you find a replacement. All of our over-the-range microwaves comes with a recirculating charcoal filter kit to allow for recirculating venting. We would recommend JVM3160DFWW as a suitable replacement. We hope this helps. Best wishes -Mike
A:AnswerHi there - Great question! We're finding that model PVM9179DKWW is a comparable replacement to your current unit. Thanks so much for considering GE Appliances! -Mikayla
A:AnswerHi Karen, thanks for reaching out! Pages 15 and 16 in your Owner's Manual offer directions on how to change both the interior and cooktop lights on your microwave. We hope that this helps! Stay safe. -Michael
A:AnswerHello Angel,
Thank you for reaching out to us regarding your over the range microwave. We are sorry to hear you are experiencing a loud sound and know this must be frustrating. A fan where the internal components are located will run continuously while the microwave is in operation to constantly circulate the air and cool the working parts. It is normal for the internal fan for the electronics to continue to run for a few seconds after the microwave cycle is complete, even if the door is opened. This fan does not circulate air in the cavity. That being said, if it sounds like the exhaust fan is hitting something this is not a normal sound that we would expect from our microwaves. We would suggest scheduling a service appointment. You can schedule an appointment by calling 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET or schedule online anytime at: http://www.geappliances.com/ge/service-and-support/service.htm
Please feel free to reach out to us over email or social media if you have any further questions.
Best wishes - Avery
