Questions & Answers

Q: QuestionWhat is the venting system capacity of this microwave?

• A:Answer The venting system capacity is 300 cubic feet per minute.

Q: QuestionDoes this microwave have cooktop lighting?

• A:Answer Yes, this microwave has cooktop lighting.

Q: QuestionIs the turntable removable in this microwave?

• A:Answer Yes, the turntable is removable in this microwave.

Q: QuestionWhat is the wattage of this microwave?

• A:Answer The wattage of this microwave is 1000 watts.

Q: QuestionCan I set a specific time for defrosting?

• A:Answer Yes, you can set your desired time for defrosting.

Q: QuestionAre there preset programs available on this microwave?

• A:Answer Yes, this microwave has six preset programs.

Q: QuestionIs there a way to lower the brightness of the clock on the microwave display

Asked 6 years ago by Lsta.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave - Black

• A:Answer I had the same issue. The display on my HB microwave was so bright it lit up the room! I tried to find a display adjustment, but it was nonexistent. So, I took a small piece of painters' tape and simply covered that panel. I can see what is says but it no longer blinds me by the light!

  Answered 2 years ago by Anonymous

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Q: QuestionThe header description says sensor cooking, but the specifications say ‘no’ for sensor cooking. Does it have this feature or not? Thanks

Asked 7 years ago by Suze.

• A:Answer No, this unit does not have sensor cooking.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionDoes this model vent through the top?

Asked 8 years ago by Susan.

• A:Answer Hi Susan- The microwave is shipped from the factory to vent outdoors out the top (vertically), but can also be vented out the rear (horizontally) or recirculating (non-vent indoors). Recirculating Charcoal Filter JX81J is included for recirculating vent option. Check out the Installation Instructions online for complete details: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40765.pdf - Thanks for considering GE. Keep in touch! SUE@GEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionDoes this microwave include a light underneath?

Asked 8 years ago by UncleCrusty.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave - Black

• A:Answer Hi UncleCrusty- Yes, the microwave is equipped with Halogen Cooktop Lighting (Bright/Night/Off) and 2-Speed, 300-CFM Exhaust Fan to remove smoke, steam and odors. Check out our double-oven ranges that allow you to cook two different dishes at two different temperatures at the same time- GE® 30" Free-Standing Electric Double Oven Convection Range JB860DJBB (JGB860DEJBB Gas). Thanks for choosing GE. Enjoy! SUE@GEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionDoes this microwave have the same installation dimensions as the JVM7150m1ss (which is discontinued) or do i need to reset the brackets

Asked 8 years ago by rick.

• A:Answer Hi Rick- We certainly appreciate your loyalty! All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. This makes choosing a replacement microwave easy. NOTE: When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. You can view the Installation Instruction online at this link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40765.pdf - Thanks for choosing our GE® Over-the-Range Microwave JVM6172SKSS. Enjoy! SUE@GEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionI have a new JVM6172SK5SS microwave. The vent fan always come on immediately when in use, and is HUGELY noisy. The cooktop is not in use, and there is no other source of heat or steam. How can I disable the fan from always automatically starting?

Asked 5 years ago by Donna.

• A:Answer Hi Donna - Thank you for reaching out to us. We are deeply sorry to hear this is happening. We would recommend contacting GE service to come out and take a look at the microwave to determine why this is happening. This is not a function of the microwave that can be disabled. Please call 1-800-432-2737 M-F 7am-10pm, Sat 8am-6pm, Sun 8am-6pm EST to schedule a service appointment. We apologize for any inconvenience or frustration this may be causing you. All our best! Vikki@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionWhat GE microwave replaces JVM1750DP2WW Spacemaker

Asked 5 years ago by Mark.

• A:Answer Hi Mark - Thanks for reaching out to us! We are sorry to hear your GE model JVM1750DP2WW needs replacing and apologize for any inconvenience this has caused. JVM1750DP2WW has sensor cooking controls. We suggest GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven Model #: JVM7195DKWW and GE® 1.7 Cu. Ft. Over-the-Range Sensor Microwave Oven Model #: JVM6175DKWW. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. This makes choosing a replacement microwave easy. We certainly appreciate your loyalty! Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionCan you buy a mounting kit for this microwave? If so, where? And what's the part/item#

Asked 7 years ago by Chefdaddy.

• A:Answer Hi Chefdaddy- The mounting bracket is included with the microwave. A replacement mounting bracket (WB56X10446) and mounting kit (hardware- WB06X10889) can be purchased online at GEApplianceparts.com or call our GE Appliances Parts Team for assistance at 1-877-959-8688, Mon–Fri 8am–8pm, Sat 8:30am–5pm ET. Thanks for choosing GE! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionCan Any one speculate as to why GE(?) did not put a backlite on the key pad? Even with proper lighting it is hard to see those numbers etc on a dark background, Very difficult to operate in late evening,early morning and at night!!!

Asked 8 years ago by Harry.

• A:Answer Hi Harry - Thank you for sharing your thoughts with us. Your comments are important and our product design team takes suggestions into account when planning future products. We currently offer our GE Profile Series Over-the-Range Oven with Advantium® Technology PSA9120SFSS with backlit controls. Controls are easy to read by displaying highly visible LCD readout. Keep in touch! SUEatGEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionHow do I find the outside dimensions?

Asked 8 years ago by Anonymous.

• A:Answer Hello, This is Lisa from GE Appliances. We are delighted to help. Dimensions are below: W-29 7/8 in x H-16 1/2 in x D-15 in We hope this helps. thank you for considering GE.

  Answered 8 years ago by GE Answers

  
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Q: QuestionWhat light bulb for this model

Asked 2 months ago by Roro.

• A:Answer The cooktop lights on the bottom of the microwave use a 120 volt, 50 watt (max.) halogen bulb. If the light inside the microwave needs replaced, please schedule service with Bodewell Factory Service by calling 833-426-3393.

  Answered 2 months ago by GE Answers

  
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Q: QuestionIs the exhaust adaptor (with damper) included (the sheet-metal part that attaches to the top of the microwave for attachment to exhaust duct) ?

Asked 4 months ago by Patrick.

• A:Answer Yes

  Answered 3 months ago by JosephHVerified Purchase

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Q: QuestionIs this microwave plug-in or hardwire?

Asked 5 months ago by Anonymous.

• A:Answer This microwave is equipped with a three-prong plug and must be connected to a 120V grounded outlet.

  Answered 5 months ago by GE Answers

  
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