Questions & Answers

Q: QuestionWhat material is the door to the microwave. Is it stainless steel or is that just a color

Asked 5 years ago by Debby.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - White

• A:Answer Greetings, We appreciate you reaching out and are happy to answer your question! The white door is mostly plastic and metal components. It has a white metal mesh screen in the window. We hope this helps. Keep in touch! Mike@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionOUR JVM7195FL1DS stopped heating and has been taken out for repair but it’s taking way too long to let me know if it can be fixed. I would like to replace it with same model What is the new equivalent model I should look for.

Asked 5 years ago by Dc.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Black

• A:Answer Hi, Thanks for asking! We're sorry to hear about your previous model and we'd be happy to help you find a replacement. We found that model JNM7196FLDS would be a great option. It is almost identical to your current microwave oven and comes in the same color. You can view this model in the following link: https://www.bestbuy.com/site/ge-1-9-cu-ft-over-the-range-microwave-with-sensor-cooking-black-slate/6240431.p?skuId=6240431 Hope this helps! -Sylvia@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionWhat's the average installation fee for a GE over the range microwave ?

Asked 5 years ago by calc4al.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - White

• A:Answer $130-150 which should include free delivery

  Answered 4 years ago by sphera

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Q: QuestionHow much clearance do I need from the bottom of this microwave to the top of my electric smooth top range?

Asked 5 years ago by Suz.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - White

• A:Answer Found this when I was looking to replace our microwave - "The National Kitchen and Bath Association recommends that the bottom of the microwave should be no higher than 54 inches above the floor, which would allow for 18 inches of clearance between the microwave and the typical cooktop height of 36 inches. Some manufacturers allow smaller clearances." Although the bottom of our microwave is exactly at 54", our glass-top stove sits slightly higher so the clearance is 17". Builder installed the original microwave at that clearance, and we have not had any problems.

  Answered 5 years ago by KathyC

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Q: QuestionCan the surface light - the light underneath, be programmed to turn on/off at a certain time....like on at 6am and off at 6pm?

Asked 5 years ago by SueB.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer Hi, Good question! We appreciate you asking and we'd love to help. We found that this model does not have a programmable surface light. This means it must be turned on/off manually. Thanks for asking! -Sylvia@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionWhat us width, depth, height

Asked 5 years ago by Kreamks.

• A:Answer Hi, Great question! We appreciate your interest and we'd be happy to help. We found that this model measures 29-7/8" W x 16-1/2" H x 15" D. Thanks for checking with us! -Sylvia@GEA

  Answered 5 years ago by GE Answers

  
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Q: Questionto attach the microwave to the top cabinet with the two screws how many inches from the side wall of the cabinet are the screws drilled

Asked 5 years ago by krys.

• A:Answer The instructions have a paper template to tape to the bottom of the cabinet that shows where the holes are drilled. Very simple.

  Answered 4 years ago by Arno

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Q: QuestionPlease explain the reset filter button. Is this to press after cleaning and reinstalling the 2 metal filters on the bottom or is there another filter somewhere?

Asked 5 years ago by ShopperChris.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave - Black Stainless Steel

• A:Answer Hi, Good question! We thank you for choosing GE Appliances and we'd be happy to help with the reset filter button. This feature will typically light up to alert the owner that it's time to clean the grease filter or replace the charcoal filter. After replacing or cleaning the filter hold this button for 3 seconds. You can find more information in the link below: (Page 21) https://files.bbystatic.com/ciZTFn4keNSiUhy5WdWTMA%3D%3D/79b04035-86f7-4d4d-8953-b765cb5260df.pdf Let us know if you have any further questions. Have a great day! -Sylvia@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionWhat replaces GE profile JVM1870SKO3

Asked 5 years ago by My.

• A:Answer Hi there, My - Great question! We found a comparable model that we believe will make a great replacement. We suggest checking out microwave model JVM7195SKSS. Thanks so much for asking! -Mikayla@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionJust installed JVM6175SKSS. The microwave is heating/working, but is really loud/screeching. Sounds similar to our 13 year old GE over the range microwave when it stopped heating. Is this loud sound expected, or there is something wrong with it?

Asked 5 years ago by overtherainbow.

• A:Answer We put same model in less than a month ago. Do not have loud screeching. If it sounds loud, then there is probably something wrong. Who installed? The flap on the exhaust vent may not be opening if it was not installed correctly. I can imagine that would make some noise.

  Answered 5 years ago by GustieVerified Purchase

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Q: QuestionMr ge slate over stove vents lots of aie to outside but very little suction from the vents under the mircowave. Any suggestions. Pulls out very little smoke

Asked 5 years ago by Johnla.

• A:Answer Hi Johnla, thanks for leaving a question! We would recommend taking a look at an article on our website titled "OVER-THE-RANGE MICROWAVE OVEN VENT SYSTEM DRAW" to see if the information inside helps. If the tips inside don't help, then a service appointment may be needed. We hope that this helps and that you're staying safe. -Michael@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionI often go into my dimly lite kitchen at night to use my microwave. I can’t see anything on the display panel except the clock. I have to turn the full kitchen light on to see what I’m doing. Is there a way to light the panel? Fumbling in the dark.

Asked 5 years ago by Pellzey.

• A:Answer Hi Pellzey, thanks for reaching out to us. We truly appreciate you choosing this over-the-range sensor microwave for your home! We are very sorry to hear of the issues you have experienced with seeing in your kitchen at night and apologize for the inconvenience that this has caused. While our microwave display panels are not backlit and do not illuminate, our over-the-range microwaves do have a cooktop light underneath that can be turned on. Press the Surface Light on your control panel to turn the surface light on or off. Your microwave's Surface Light has the option of Off, Bright, and a Night light option that would be helpful for you! We sincerely hope that this information helps. All the best! -Eliza@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionDoes this have a light underneath the unit?

Asked 5 years ago by Larry.

• A:Answer Hello Larry, thank you for your question. Yes, there is a light on the underside of this microwave. We hope this helps! Please let us know if you have any additional questions. You can reach out to us further at the “Contact Us” link on our website. – Chris@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionIs this microwave smudge proof material, or regular stainless steel?

Asked 5 years ago by CMB.

• A:Answer It is another material which is smudge resistant. It is not dstainless steel.

  Answered 5 years ago by MdmteerVerified Purchase

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Q: QuestionCan this microwave be installed over a counter with 12 inch cabinets? Where does it get bracketed to? Back wall and cabinet above?

Asked 5 years ago by Anonymous.

• A:Answer Our upper cabinets are 14 inches tall and, with the microwave installed, we still have 15 and 1/2 inches between the bottom of the microwave and the stove. The brackets are attached to the cabinets above--not the back wall. A 2 and 1/2 inch hole was cut into the bottom of one of the cabinets so that the microwave could be plugged into an outliet that is inside the cabinet, on the backwall (a hole was cut out of the cabinet to get to the outlet).

  Answered 5 years ago by superpickykatVerified Purchase

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Q: QuestionWhat current model corresponds to Whirlpool model MH1160XSS

Asked 5 years ago by KB.

• A:Answer Hello KB! Thanks for reaching out to us and your interest in our appliances. Since this is not one of our models, we cannot compare any of our models with this one. We're sorry for the inconvenience. You can find our microwaves online at this link: https://www.bestbuy.com/site/ge/ge-microwaves/pcmcat158500050035.c?id=pcmcat158500050035 Stay safe! Emily@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionI have a white GE Profile xl sensor microwave Model # JVM1350WW002. I would like to replace it with a similar model with the same dimensions etc. to fit under my cabinet.

Asked 5 years ago by David.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - White

• A:Answer Hi there David, Thank you for reaching out. We're happy to find you a new model. All our over-the-range microwaves are designed to fit into a 30" cabinet opening. This makes choosing a replacement a breeze. Please note however, that you will need to use the mounting kit that comes with the model. This is because the kit is made specifically for that model. One such model is JVM6172SKSS. We do hope this model is satisfactory. Keep in touch! Mike@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionWe need to replace our GE JVM3660cd001 microwave. What model will fit the holes in our walls? Thanks

Asked 5 years ago by Licata519.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - White

• A:Answer Hi Licata519, thanks so much for reaching out. We'd be happy to help. We found several models that we think you'll really like. You can search for the following to see if any of these microwaves strike your fancy: PVM9179SKSS, JVM6175YKFS, JVM6172SKSS, and JVM6175SKSS. Since you have a 36" opening, a filler kit would be needed to help properly install these new units. All three of these units use the following filler kit: JX36BSS. We hope that this helps! Stay safe. -Michael@GEA

  Answered 5 years ago by GE Answers

  
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Q: Questionwhat is the difference in a jvm6175ef1es over the range and a jvm6175ek5es both ge

Asked 5 years ago by hookem.

• A:Answer Hi hookem - Thanks for reaching out to us about these over-the-range microwave models! We are happy to help you with this. While the JVM6175EFES models are no longer being manufactured, the JVM6175EKES offers a very similar appearance, configuration, performance, and cooking features. You will find that the JVM6175EKES has a slightly different digital control display as well as a larger turntable. If you have any additional questions or would like to see a side-by-side comparison of these two models, please reach out to us via our Contact Us page online. We are always happy to help! -Eliza@GEA

  Answered 5 years ago by GE Answers

  
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