A:AnswerI had the same issue. The display on my HB microwave was so bright it lit up the room! I tried to find a display adjustment, but it was nonexistent. So, I took a small piece of painters' tape and simply covered that panel. I can see what is says but it no longer blinds me by the light!
A:AnswerHi Susan- The microwave is shipped from the factory to vent outdoors out the top (vertically), but can also be vented out the rear (horizontally) or recirculating (non-vent indoors). Recirculating Charcoal Filter JX81J is included for recirculating vent option. Check out the Installation Instructions online for complete details: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40765.pdf - Thanks for considering GE. Keep in touch! SUE@GEA
A:AnswerHi UncleCrusty- Yes, the microwave is equipped with Halogen Cooktop Lighting (Bright/Night/Off) and 2-Speed, 300-CFM Exhaust Fan to remove smoke, steam and odors. Check out our double-oven ranges that allow you to cook two different dishes at two different temperatures at the same time- GE® 30" Free-Standing Electric Double Oven Convection Range JB860DJBB (JGB860DEJBB Gas). Thanks for choosing GE. Enjoy! SUE@GEA
A:AnswerHi Rick- We certainly appreciate your loyalty! All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. This makes choosing a replacement microwave easy. NOTE: When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. You can view the Installation Instruction online at this link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40765.pdf - Thanks for choosing our GE® Over-the-Range Microwave JVM6172SKSS. Enjoy! SUE@GEA
A:AnswerHi Donna - Thank you for reaching out to us. We are deeply sorry to hear this is happening. We would recommend contacting GE service to come out and take a look at the microwave to determine why this is happening. This is not a function of the microwave that can be disabled. Please call 1-800-432-2737 M-F 7am-10pm, Sat 8am-6pm, Sun 8am-6pm EST to schedule a service appointment. We apologize for any inconvenience or frustration this may be causing you. All our best! Vikki@GEA
A:AnswerHi Mark - Thanks for reaching out to us! We are sorry to hear your GE model JVM1750DP2WW needs replacing and apologize for any inconvenience this has caused. JVM1750DP2WW has sensor cooking controls. We suggest
GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven
Model #: JVM7195DKWW and
GE® 1.7 Cu. Ft. Over-the-Range Sensor Microwave Oven
Model #: JVM6175DKWW. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. This makes choosing a replacement microwave easy. We certainly appreciate your loyalty! Keep in touch at GEAppliances.com. Sue
A:AnswerHi Chefdaddy- The mounting bracket is included with the microwave. A replacement mounting bracket (WB56X10446) and mounting kit (hardware-
WB06X10889) can be purchased online at GEApplianceparts.com or call our GE Appliances Parts Team for assistance at 1-877-959-8688, Mon–Fri 8am–8pm, Sat 8:30am–5pm ET. Thanks for choosing GE! SUE@GEA
A:AnswerHi Harry - Thank you for sharing your thoughts with us. Your comments are important and our product design team takes suggestions into account when planning future products. We currently offer our GE Profile Series Over-the-Range Oven with Advantium® Technology PSA9120SFSS with backlit controls. Controls are easy to read by displaying highly visible LCD readout. Keep in touch! SUEatGEA
A:AnswerHello,
This is Lisa from GE Appliances. We are delighted to help. Dimensions are below:
W-29 7/8 in x H-16 1/2 in x D-15 in
We hope this helps. thank you for considering GE.
A:AnswerHello, thank you for asking this great question! We recommend using the new mounting hardware and bracket that is included with this new model. These microwaves will fit in the same space. If you have any additional questions, please reach out to us! Best regards – Matthew@GEA
A:AnswerHello, we’re so sorry to say that this was a mistake. This microwave does not have sensor cooking. We’re here to help if you have any other questions! -Kacie@GEA
A:AnswerHey there, thanks for bringing this to attention. We first want to apologize for the confusion. The height of this microwave is 16 5/16". We'll be sure to have this corrected and we hope to have you in our GEA family. - Guy@GEA
A:AnswerWe purchased the GE 1.7 cuft Space Saver over-the-counter microwave (JVM6172DKWW) for the same reason. This microwave has a somewhat different position of screws than our original one. There was also some inconsistency in the installation template. However, the microwave is in and works fine.
A:AnswerThis is a great question! To set the power level for this microwave: 1. Press Cook Time. 2. Enter cooking or defrosting time. 3. Press Power Level. 4. Select desired power level 1-10. 5. Press Start/Pause. Pressing Start/Pause is not necessary for Express Cook buttons. We hope this helps! If you have any other questions for us, please let us know! -Chris@GEA
A:AnswerHello - So sorry to hear that your microwave's turntable isn't working properly and we're happy to help. Make sure the turntable is centered and seated properly. Check to make sure that there is no food or debris under the "wheels" of the turntable ring. Food can prevent the wheels from moving forward. If the above doesn't resolve the issue, we recommend scheduling service. You can schedule an appointment by calling 1-800-432-2737 or online on our website. Let us know if any other questions come up. Thanks! -Mikayla@GEA
A:AnswerHello- We are sorry to hear your microwave stopped working after being part of your family for so long. This is a testament to both our appliances and consumers like you and your family who take such great care of them. The JVM6172SKSS will make a great replacement for you and your family. This new model is a little larger in cubic ft at 1.7 vs 1.4 cubic ft. on your previous model. **We appreciate your loyalty to our brand and hope that you have many years of service from this model too. If you have any questions in the future, please let us know. We are happy to help! Joyce@GEA
A:AnswerHi there - Great question. This microwave has one surface light that is located on the front middle of the unit. Thanks so much for checking and for considering GE Appliances! -Mikayla@GEA
A:AnswerHello there - Thanks so much for reaching out, we're happy to help! We believe that microwave model JVM6172SKSS would make a comparable replacement to your current unit. Thank you for being a loyal member of the GE Appliances family! -Mikayla@GEA
