A:AnswerHey there, we can't thank you enough for your loyalty and we appreciate you relying on us to help. All 30" over-the-range microwaves are approximately the same width and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. We just suggest using the mounting bracket of your new microwave. With that said, we feel that model JVM7195SF1SS will serve as an excellent replacement for you. We hope this eases your mind and we're wishing you the absolute best! We're glad to have you in our GE Appliances family. - Guy@GEA
A:AnswerWell when I googled "GE JVM7195SKSS accessories", GE site shows JX36BSS as an accessory available for the JVM7195SKSS microwave.
https://products.geappliances.com/appliance/gea-specs/JVM7195SKSS/parts
A:AnswerHello. We appreciate your loyalty as a GE consumer in wanting to replace your old model with another of our microwaves! We are glad to advise that all of our 30” over-the-range microwaves have approximately the same width; as a result, any model of this type can replace a former model. JVM7195SKSS is one of our many 30" over-the-range microwaves that would work as a replacement. You would need to make sure to use the mounting bracket that comes with the new model, as they are model specific. We hope this information is helpful; thanks for being part of our GE Family, and best wishes! -Sarah@GEA
A:AnswerHi there - We really appreciate you being a loyal member of our GE Appliances family and are so glad you’ve reached out to us for help! We suggest you consider the JVM7195SKSS or PVM9215SKSS which are very similar in features to your existing unit. We're always happy to answer any questions you may have. Thanks again for being a loyal customer! We are confident that your new microwave will serve you and your family well. -Sharon@GEA
A:AnswerHi, Thanks for choosing GE Appliances! Each of the over-the-range microwaves comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. Hope this helps! If you have any questions in the future, please let us know. We are always happy to help! - Sharon@GEA
A:AnswerHey there, and thank you for reaching out to us about this over-the-range microwave! This unit does indeed have a halogen light to illuminate the range below, and we are confident the microwave would be a wonderful addition to your kitchen. If you have any other concerns or questions, we're always glad to help. All the best! -Sarah@GEA
A:AnswerHi there, and thanks for reaching out to us about this over-the-range microwave! We know how important a filler kit can be to get the right appearance for your unit, and are glad to advise. The two kits have different dimensions. JX36DSS has dimensions of 16"H x 3"W x 14-1/8"D while JX36BSS measures 15.66"H x 3” W x 13.82” D. JX36BSS is the filler kit that would be compatible with this model. We hope this information is helpful, and are happy to assist with any other inquiries or concerns. Wishing you all the best! -Sarah@GEA
A:AnswerHello- We are so sorry to hear you are having this experience. Sometimes shutting off the circuit breaker or fuse that supplies power to the microwave oven for a couple minutes will clear the fault, error or function code. However, there are some cases when service may be required. If the reset doesn't resolve the issue, please reach out to GE Consumer Service at 1-800-432-2737. Thank you! Joyce@GEA
A:AnswerHello- Congratulations on your new microwave. This is a really nice model! The JX36BSS is the kit you will need. This will allow a standard 30” microwave to fit into a 36” opening. We hope this helps! Joyce@GEA
A:AnswerHi - Thank you for your interest in this beautiful feature-packed over-the-range GE microwave. With the use of the approved optional filler kit - JX36BSS, this model is designed and approved to replace your existing 36" wide model microwave. This model is a great choice and will be a beautiful addition to your kitchen. We appreciate your loyalty to our brand! Vikki@GEA
A:AnswerHello, and thanks for your interest in this microwave! We appreciate you reaching out to us and can advise the net weight of the microwave is 55 lbs. We hope this over-the-range unit will be a good fit for your home! We are happy to help with any other questions or concerns. All the best! -Sarah@GEA
A:AnswerWe personally replaced our old microwave with the new one by simply following the instructions that were included. Best Buy offers professional installation
for a fixed price if you do not feel you could handle the installation.
A:AnswerHello there - This is a really good question! When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. We're so glad that you checked! -Mikayla@GEA
A:AnswerHi there, we appreciate you reaching out to us. Yes, the charcoal filter for this microwave (WB02X10956) can be purchased on our parts website or at a GE Appliances dealer. In addition, the charcoal filter should be replaced when it is noticeably dirty or discolored. Lastly, the fan is designed to help protect the electronic components and help the cooking area get rid of excess heat, but it's not specifically manufactured to purify cooking odors. We hope this is all useful information and we're wishing you the best. - Guy@GEA
A:AnswerMy GE Profile Microwave is Model number JVM7195SK6SS and the light turns on when I open the door. I searched for your model number and couldn't find an exact match. However, when you open the microwave door and look at the same sticker where your model# was located you should see a QR code. Your mobile phone's photo app should recognize the QR code and offer to take you directly to your microwave's page on GE's website. See if they have a video or perhaps the manual addresses the light.
I too would expect any microwave with a light to turn on when you open the door.
A:AnswerHi - Thank you for choosing a new GE microwave for your home. The step-by-step instructions for the installation of the filler kit does come with the kit and is available online. It does not appear to be difficult to install. You will install the filler kit on the microwave prior to the installation of the microwave itself. If you have additional questions or concerns, reach out to us on social media. All our best! Vikki@GEA
A:AnswerHi! Thanks for asking, we'd be more than happy to help. We're sorry to hear about your sensor malfunctioning, we can understand how that would be frustrating. We took a look and are seeing that your current model, JVM7195SKSS, is still being manufactured. We hope this helps! Best wishes. -Michael@GEA
