“When I open the bottom freezer, it sometimes get stuck and doesn't pull out smoothly. Is there a catch or door control I should release?”
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Hi Racqs - We are sorry to this. The drawer does not have a catch or door control that has to be released. If this only happens occasionally, perhaps the removable tray or a food package is restricting the drawer. Try removing and reinstalling the drawer. Pull the drawer front all the way out and lift up on the drawer to remove. At GE Appliances, our goal is to ensure your satisfaction, while offering the highest levels of professional service. If you need further assistance, you can schedule an appointment online at GEAppliances.com/service or call 1-800-GECares (1-800-432-2737) - Keep in touch at GEAppliances.com - We are always eager to help! Sue
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