Questions & Answers

Q: QuestionWhat color are the sides of the stainless model? In one picture they look grey and in another black.

Asked 3 years ago by Melm.

This question was asked about the related product: GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Stainless Steel

• A:Answer Hey there, we're happy to help. The case sides are Dark Dorian Grey. Let us know if you need anything else! - Guy@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionMy opening is 36' I have a wall on the left hand side. if I push fridge all the way to the right so there is 3' on the left side will left door open wide enough to pull out drawers? I am not concerned about removing them just accessing them. Thank you

Asked 3 years ago by Anonymous.

This question was asked about the related product: GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Stainless Steel

• A:Answer Hi there, thank you for reaching out with this excellent question. Both French doors need to be able to open at least 155 degrees in order to be able to fully access the drawers. We do not believe that the 3' clearance next to the wall would meet that requirement. We hope this helps, and please feel free to let us know if there are any ways we can assist you in the future. -Elliot@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionHow does the water dispensing system know when there is a filter or bypass plug? Is there a switch? My water does not dispense after changing the filter. Can I check a switch or whatever completes the circuit when the filter is plugged in ?

Asked 4 years ago by jimi.

• A:Answer Hello- Thank you for your question. The refrigerator doesn't know if the by-pass plug or filter is installed. The by-pass plug basically tricks the refrigerator into thinking there is a filter. If the water comes out with the by-pass and not with the new filter, the issue is most likely the filter. Unless you didn't press in with your glass on the dispenser for a couple minutes to get the air out of the line. We hope this is helpful. If you have any questions in the future, please let us know. We are here to help! Joyce@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWhere is the water dispenser located?

Asked 5 years ago by angel.

This question was asked about the related product: GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - High Gloss Black

• A:Answer Hi Angel, thanks for reaching out to us! The water dispenser is actually located on the inside of the unit, within the fresh food section. We hope that this helps! Stay safe. -Michael

  Answered 5 years ago by GE Answers

  
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Q: QuestionHow high is unit?

Asked 6 years ago by Anonymous.

This question was asked about the related product: GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer This unit is 69 7/8 inches high.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionIs the water filter BPA free? How about the plastic tubing for drinking water and ice maker (and anything else the water touches)? Thanks.

Asked 6 years ago by Ben.

This question was asked about the related product: GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer Hi Ben - GE Smartwater Filters have completed an independent certification to NSF standards for the presence of Bisphenol-A (BPA) and no level of BPA has been detected for any GE product. We support the FDA's findings on BPA and believe our products are safe. For more information on the FDA's findings, please visit: www.fda.gov - GE Appliances evaluates the safety of materials and chemicals used in GE brand appliances through our hazardous substances management process. We have voluntarily decided to identify, reduce and eliminate to the extent possible materials of concern from our appliance products and parts, even when not required by regulation. We do not comment specifically on product content, which is confidential, however our processes help ensure that all GE Appliance products meet applicable hazardous substances requirements and our own product safety and environmental standards. Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhy does delivery take so long. My refrigerator was purchased in July and delivery date is September 7th.

Asked 7 years ago by Blanche.

• A:Answer I'm not sure. Mine was delivered within a week.

  Answered 6 years ago by Shinette

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Q: QuestionCan someone please measure bottom of fridge handle to the bottom of the fridge door and from floor? I need to figure out if the handle will clear (be higher than) a dishwasher handle when fridge door is open for an added 1.5 inch or of opening. Thanks!

Asked 7 years ago by Frenchie.

This question was asked about the related product: GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer About three inches

  Answered 7 years ago by BriguyVerified Purchase

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Q: QuestionWhere is this refrigerator made?

Asked 8 years ago by Susan.

This question was asked about the related product: GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer Label says made in Mexico

  Answered 8 years ago by Anonymous

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Q: QuestionDoes the storage capacity in the bottom freezer the same as a top freezer of its size

Asked 8 years ago by Mali.

This question was asked about the related product: GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer No, the storage capacity of the bins on the top and bottom are not the same.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionIs this model noisy?

Asked 8 years ago by Anonymous.

This question was asked about the related product: GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer I've owned this model for 3 months now and it is very quiet when it runs. There are times when it gets louder than normal, like the sound it makes when you push the turbo-cool button, but I think this is normal. Overall, no complaints on noise here.

  Answered 8 years ago by RobrtinVA

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Q: QuestionCan you replace handles on this model with bronze handles

Asked 3 years ago by Handles.

• A:Answer You should check the GE web site. Good luck

  Answered 3 years ago by AlanVerified Purchase

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Q: QuestionMy ice maker keeps making ice when bin is full! So when I open freezer drawer the ice falls underneath. I can reach to get it but it sure is a pain. How do you shut the ice maker off once bin is full? I didn’t receive a complete owners manual!

Asked 6 years ago by EJ.

This question was asked about the related product: GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer The complete owner's manual for your product can be downloaded here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60805-2.PDF

  Answered 6 years ago by CommunityAnswer

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Q: QuestionWhat material/look/color are the sides of the stainless steel refrigerator? I have a wall on one side but the other side will be partially view-able. If anyone has a picture it would be appreciated as my local store doesn't have this model. Thanks!

Asked 7 years ago by Angela.

This question was asked about the related product: GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer Black

  Answered 7 years ago by BriguyVerified Purchase

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Q: QuestionWhere can I stop ice maker from making more ice when I have enough? Where is the water filter light when it needs changing?

Asked 3 years ago by BetterBuyer.

This question was asked about the related product: GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Stainless Steel

• A:Answer I can only shut off the water valve underneath my sink that the plumber made separate for the fridge but it will stop the ice and water in the fridge if I turn it off. He suggested I change the filter every 1.5 years.

  Answered 3 years ago by AlexisMVerified Purchase

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Q: QuestionHi there, Refrigerator leveling legs are stuck and do not move. I checked the installation guide. They simply do not work as described in the guide. What do you suggest in my situation? Thanks!

Asked 5 years ago by Anton.

This question was asked about the related product: GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer Hi Anton! Thanks for your question. We're sorry that you're not able to get the leveling legs to move on your refrigerator. We're sure this can be frustrating. If you have followed the instructions in your Use and Care Manual on how to adjust the leveling legs, and you're still unable to get them to turn, we would suggest scheduling a service appointment to look into this. We hope this helps! Stay safe. - Emily

  Answered 5 years ago by GE Answers

  
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Q: Questionwhat is the noise decibel level

Asked 6 years ago by Hrenn.

This question was asked about the related product: GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer Considering the rate of people with autism and those who have sensitivities to certain noise levels, it is shameful that companies don't advertise the noise/decibel levels of their appliances.

  Answered 1 year ago by NoName

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