“washer does not drain properly. does not make final spin”
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Hi - Thanks for choosing GE! We are sorry to hear your washer does not drain/spin and happy to provide assistance. The washer pump filter may be clogged. Due to the nature of the front-load washer, it is sometimes possible for small articles to pass to the pump. The washer has a filter to capture lost items so they are not dumped to the drain. Open the door on the bottom right of the front of the unit. Twist the small white cap counterclockwise a quarter turn and unhook the small rubber hose. Pull the hose out of the hole and remove the white drain hose plug above a small pan to capture any water that may drain. Drain the excess water. Replace. Unscrew the pump filter. Rinse. Replace. Close the access door (See page 10 of the Owner's Manual). View additional troubleshooting tips on pages 19-21 of the Owner's Manual at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90369-4.pdf - A qualified service technician is required for an accurate diagnosis. If you need further assistance, we encourage you to contact GE Appliance Service at 1-800-432-2737 or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/ - We hope the tips are helpful. Keep in touch! SUE@GEA
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