“My washer machine is not filling up with enough water and my clothes are still smelling dirty after a wash plus my fabric softener is not draining in”
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Hi Tuey- This is Sue at GE Appliances. For optimum results, use only HE (High-Efficiency) detergent. Choose Normal, Heavy, or Extra Heavy Soil option and Extra Rinse option. Changing the SOIL level increases or decreases the wash time to remove different amounts of soil. Adjust to select the proper water temperature for the wash cycle. Follow the fabric manufacturer’s care label when selecting the wash temperature. Also, use only liquid fabric softener in the dispenser. Dilute with water to the maximum fill line. See page 8 of the Owner's Manual: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90369-4.pdf - Water may not cover the top level of the clothes. This is normal for this high-efficiency washer. The water fill is optimized by the system for best wash performance. Check and clean the water valve screens. See page 21 of the Owner's Manual for details. If you need further assistance, we encourage you to contact GE Consumer Service at 1-800-432-2737 or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/ - Thanks for reaching out to us!
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