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Hi sjhamilton- Thanks for choosing our GE® ENERGY STAR® 21.0 Cu. Ft. Bottom-Freezer Refrigerator GBE21DSKSS! We are sorry to hear of the difficulty with the handle installation and suggest to view page 19 of the Installation Instructions as the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60758.pdf - If you still have difficulty, we encourage you to contact GE Appliance Service at 1-800-432-2737 for assistance or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/ - Thanks for reaching out to us and for making GE Appliances a part of your home. Keep in touch! SUE@GEA
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