Questions & Answers

Q: QuestionDoes Model GTS22KGNRWW have wheels for moving the unit?

Asked 4 years ago by Gary.

• A:Answer Hello- We appreciate your interest in our Top-Mount refrigerator. This model has roller wheels on the front right and left. If you need to move the refrigerator you will turn the leveling legs at each front corner of the refrigerator counterclockwise until the rollers support the refrigerator. Pull the refrigerator straight out and return it to position by pushing it straight in. After rolling the refrigerator back into place, turn the legs clockwise until the legs again bear the weight of the refrigerator. We hope this is helpful! If you have any questions in the future, please let us know. We are happy to help! Joyce@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionIf garage ready is from 38 to 110 degrees, how would it perform in a winter in WI? My garage will have several days where it dips below 0 but we definitely will have at least 2 months of 0 to 38 degrees. Will this fridge work or should I keep looking?

Asked 4 years ago by CuriousFromWI.

• A:Answer Hello and thanks for asking. The Garage-ready refrigerators have been designed and extensively tested for use in a garage environment, performing in ambient temperatures from 38°F to 110°F. It will not work properly when temperatures get below 38 degrees or above 110 degrees. We would not recommend placing or operating this refrigerator in a garage with temperatures below 38 degrees. Hope this helps. Geoff@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionCan the deli tray slide to the left?

Asked 4 years ago by Curious.

This question was asked about the related product: GE - 19.2 Cu. Ft. Top-Freezer Refrigerator with Garage Ready Performance - White

• A:Answer Hello, Thank you for taking the time to reach out. We're more than happy to answer your question! The deli tray can be moved to the left side of the refrigerator. We hope this helps. Have a good day! Mike@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionI'm concerned about having enough width space with the fridge door OPEN. With a a maximum space of 34 1/8", a wall to the fridge's left and a counter to its right (and the fridge door handle on the RIGHT side), will I be able to open the fridge door?

Asked 4 years ago by ShaniNJ.

This question was asked about the related product: GE - 21.9 Cu. Ft. Garage-Ready Top-Freezer Refrigerator - Stainless Steel

• A:Answer Hello there, Thanks so much for reaching out. We're happy to help! A standard counter is 25 inches deep and the depth of this fridge is 34-1/2". To open the fridge to 90 degrees a width of 35-3/8" is needed. Since the refrigerator will stick out further than the cabinet and counting for the minimum of 1/8" clearance on each side, you should have no issues opening the door. You can also check out the spec sheet for more dimensions. https://files.bbystatic.com/nQLEej7qKR%2Bw7oGr6PRelA%3D%3D/a17f3a77-d788-49d6-82a7-c3d1241959ea.pdf. We hope this helps. Mike@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionThe door frame into our kitchen is 29" wide. Can this be delivered with both refrigerator doors removed and if so will it fit through? Want black slate and it looks like this is the smallest size it comes. Does black slate come in 18 cu. ft. size?

Asked 5 years ago by Gayle.

This question was asked about the related product: GE - 21.9 Cu. Ft. Top-Freezer Refrigerator with Garage Ready Performance from 38-110 Degrees Fahrenheit - Black Slate

• A:Answer Hi Gayle - Thank you for your interest in a new GE refrigerator. The doors can be removed so the refrigerator can be moved through a 29" doorway. We would strongly encourage you to check with your local store associate to ensure the delivery and installation company will handle this for you due to the pandemic. The Installation Instructions which are made available through us at GE Appliances does explain how to go about removing the doors if needed to do so. We wish you all the best! Vikki@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionI received my fridge today, I plugged it in and it’s making a helicopter noise and it’s coming from the freezer fan area is this normal?

Asked 5 years ago by Busybeeeee.

This question was asked about the related product: GE - 21.9 Cu. Ft. Garage-Ready Top-Freezer Refrigerator - Stainless Steel

• A:Answer Hello L, Good question! We first want to congratulate you on your new GE Appliance. We appreciate your business, and would be happy to help you. We can assure you that the noise you're hearing is completely normal. This happens when the refrigerator is first plugged in after installation, when the doors are opened frequently or when a large amount of food is added to the refrigerator. The fans are helping to maintain the correct temperatures. For more troubleshooting information, use the following link to the owner's manual: (Page 18 for sounds) https://files.bbystatic.com/4d7waeBMdcjfoaV5Avo59Q%3D%3D/53ce3fc1-0288-4f56-b7bc-63983cb57416.pdf It's been a pleasure assisting you. Please let us know if there are any further questions or concerns. Have a wonderful day! -Sylvia@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionI'm having trouble figuring out how to level the fridge, I see the leveling legs but don't know how to adjust them.

Asked 5 years ago by HiImCinthia.

This question was asked about the related product: GE - 21.9 Cu. Ft. Garage-Ready Top-Freezer Refrigerator - Stainless Steel

• A:Answer You have to turn them. They are on a bolt that screws in and out. Frame design makes it kind of hard to get any tool under the refrigerator to get a grip on them if they have been screwed in tight, like mine is.

  Answered 5 years ago by qqqqVerified Purchase

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Q: QuestionGot this refrigerator today, stainless steel doors. Installer said there's a film on the stainless steel that has to be taken off, I'm having no luck with that. Is there a secret you could share about this??? Please?

Asked 5 years ago by DonnaCT.

This question was asked about the related product: GE - 21.9 Cu. Ft. Garage-Ready Top-Freezer Refrigerator - Stainless Steel

• A:Answer I also had difficulties removing the film. I worked from the inside edges to the outside of the doors. It just took some patience but was manageable.

  Answered 5 years ago by MattVerified Purchase

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Q: QuestionCan the doors be changed to open from right to left

Asked 5 years ago by Anonymous.

This question was asked about the related product: GE - 21.9 Cu. Ft. Garage-Ready Top-Freezer Refrigerator - Stainless Steel

• A:Answer Hi - Thanks for considering GE! Yes, the door swing is reversible to suit your installation needs. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionDefine "garage ready"

Asked 5 years ago by Garage.

• A:Answer Hi - Thanks for considering GE! Garage-ready refrigerators are tested to perform in temperatures from 38 F to 110 F. You can have an extra refrigerator in your garage to stock up on your favorite foods. If you have any additional questions, do not hesitate to ask, we are happy to help at GEAppliances.com! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionIs there a light in the freezer?

Asked 5 years ago by TellMeMore.

• A:Answer Hi TellMeMore - The freezer does not have a light. Thanks for viewing GE! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionIs this model on wheels?

Asked 5 years ago by Jenn.

• A:Answer Hi Jenn - Yes, the refrigerator has wheels. Thanks for considering GE! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionIs this refrigerator ok to use inside a hot garage?

Asked 6 years ago by barb0807.

This question was asked about the related product: GE - 21.9 Cu. Ft. Garage-Ready Top-Freezer Refrigerator - Stainless Steel

• A:Answer Hi BARBP - Model GTS22KSNRSS is "garage-ready" and tested to perform from 38°F to 110°F. Thanks for considering GE. Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionIs it normal for freezer to have metal rattling sound when cooling?

Asked 1 month ago by Jake.

This question was asked about the related product: GE - 21.9 Cu. Ft. Top-Freezer Refrigerator with Garage Ready Performance - Stainless Steel

• A:Answer No

  Answered 1 month ago by Ales78

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Q: QuestionI have had this unit since last June/July. The freezer has never gotten to 0. Lowest temp is 10 and right now around 15 or so. Is the unit defective? Anyone else with this unit getting the freezer to 0?

Asked 2 months ago by DDDDFFF.

• A:Answer The freezer in this refrigerator operates between -5 and +8 degrees F. To properly check the temperature, Use a bulb type or candy thermometer that is capable of measuring below zero degrees. Place the thermometer in between two packages of food that have been in the freezer for more than 24 hours as close to the middle of the freezer as possible and leave it there for at least three minutes. Putting the thermometer in ice cream that has been in the freezer for at least 12 hours is the best way to check the temperature. Ambient temperatures, direct sunlight, door openings, and low food load are all possible causes of a freezer not reaching proper temperatures.

  Answered 1 month ago by GE Answers

  
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Q: QuestionFor the GE 21.9 Top freezer refrigerator what are the handles made of are they plastic or metal? I realize the handle itself that you pull on is metal but what about the part where it screws in is that part plastic or metal also,

Asked 2 months ago by Florida.

This question was asked about the related product: GE - 21.9 Cu. Ft. Top-Freezer Refrigerator with Garage Ready Performance - Stainless Steel

• A:Answer The handles are constructed with an electro plated steel and finished with a stainless steel appearance. The handles screw onto the doors directly and they are constructed with fingerprint resistant stainless steel.

  Answered 2 months ago by GE Answers

  
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Q: QuestionHow to lower Refrig legs so I can pull Refrig out ?

Asked 2 months ago by Junior.

• A:Answer There are leveling legs near each front corner of the refrigerator that are adjustable. You can find information on how to adjust the legs on page 10 in the manual on the website.

  Answered 2 months ago by GE Answers

  
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Q: QuestionAre the doors reversable and will delivery people do that for me?

Asked 2 months ago by sue.

• A:Answer Yes, the door swing is reversible. For issues with delivery & installation please call the Best Buy team directly at 888-237-8289

  Answered 2 months ago by GE Answers

  
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Q: QuestionDoes this have a freezer light?

Asked 2 months ago by sue.

• A:Answer No, the freezer does not have its own lighting. The fresh food section has LED lighting.

  Answered 2 months ago by GE Answers

  
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