“Why is my food freezing in the refrigerator section?”

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• You have to check the configuration on front, sometimes oneself can move the controls and setup.

  Answered by Chris1983 5 years ago

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• Hi - Thanks for reaching out to us! We are sorry to hear food is freezing in the refrigerator section and apologize for any inconvenience this has caused. If the refrigerator temperature sensor is blocked, it may not be able to correctly sense temperature to control cooling. The temperature sensor is located at the top of the refrigerator, on the ceiling above the top shelf. The sensor looks like a dome with slats. Move items so there is 6 inches of clearance around the sensor. We suggest viewing the following link for more tips- BOTTOM FREEZER REFRIGERATOR TOO COLD, FREEZING FOOD: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002 - We hope this is helpful. A technician may be required for an accurate diagnosis. To schedule service online visit: https://www.geappliances.com/ge/service-and-support/service.htm - If you have any additional questions, we are happy to help at GEAppliances.com! Sue

  Answered by GE Answers 5 years ago

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