Questions & Answers

Q: QuestionWhat is the depth of the shelves in the refrigerator?

Asked 7 years ago by Mickey.

• A:Answer 13 3/4 in wide side by side shelves.. 17 .5 deep. 19 inches deep big shelf on top of vegetable drawers. 19 deep on bottom flat drawer as well. Door shelves are nice and roomy.

  Answered 6 years ago by KatiVerified Purchase

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Q: Questionhow do you turn the icemaker off? it seems way back when I looked at it in the store, like it might be impossible to reach. Also, people complain the ice falls down in back and there is no way to get it out. Please comment on this. Thanks.

Asked 8 years ago by dana.

• A:Answer Hi Dana- Thanks for considering our GE® ENERGY STAR® GNE25JSKSS! The icemaker is located behind the ice storage bucket and can be easily accessed to turn off the icemaker. Also, when the bin fills to the level of the feeler arm, the ice maker will stop producing ice. Therefore, ice should not spill out of the ice bucket. If any ice should spill out, the ice bucket and freezer bin can easily be removed for access. Thanks for sharing your concerns with us. Keep in touch! SUEatGEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionWe just got this refrigerator today and love it! We turned on the turbo cool,but does it go off by itself? Also if ice cubes fall from.the ice maker behind the freezer how do we get them out?

Asked 8 years ago by Caroline.

• A:Answer Hello Caroline - The TurboCool™ setting "revs up" the refrigerator, cooling it quickly after frequent or extended door openings and also when hot items are placed inside. When this feature is selected, the compressor is activated and the fans turn on at high speed. even when the door is open. The fresh food temperature will revert to the coldest setting for an 8 hour period or until TurboCool is turned off (whichever comes first). It maximizes the cooling ability of the fresh food compartment. To turn the feature on or off, press and hold the Fridge pad for 3 seconds. On models with a touch screen (LCD) display, press Express Mode. You will typically see tC in the temperature display when set to TurboCool. It may look like an EC, an upside down F with a C, or something similar. This is not an error code, it is the Turbo Cool (tC) setting. Please see page 24 of the owner's manual for instructions on removing the freezer baskets to gain access to the area behind the freezer: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60758.pdf. -TREY@GEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionCan I get a white refridgerator, bottom freezer, French doors without an icemaker?

Asked 8 years ago by heva.

This question was asked about the related product: GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - High Gloss White

• A:Answer Hi heva- This is Sue at GE Appliances. Thanks for viewing our French-Door Refrigerators! We currently do not offer a model without an icemaker. The icemaker can be turned off if not desired or a water line is not available. You can view our selection in white at the following link: http://products.geappliances.com/appliance/gea-category/refrigerators?ascdesc=d&p=1&r=12&sortBy=price&Type=French+Door&Color=White - Keep in touch!

  Answered 8 years ago by GE Answers

  
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Q: QuestionOn average, how often does the water filter need to be replaced and how do I know if it needs to be replaced? Also, where can I purchase the filter?

Asked 8 years ago by HeatherMac.

• A:Answer Recommend every 3-months or 300 gallons filtered, whichever comes first. You can order (and is highly recommended) from the manufacturer as 3rd party/aftermarket are not guaranteed and voids your warranty.

  Answered 8 years ago by JRoeVerified Purchase

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Q: QuestionAre the doors on the Stainless Steel model magnetic? Are the doors on the Slate model magnetic?

Asked 9 years ago by Steven.

• A:Answer Yes, the doors on the stainless model is magnetic.

  Answered 9 years ago by CommunityAnswer

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Q: QuestionCan this refrigerator transported laying down. If so what measures I have to take and which should be down? Does this fit in 2018 Subaru outback with all seats down?

Asked 5 years ago by BalaK.

• A:Answer Hi Bala - Thanks for choosing GE! For detailed guidance please view the following link - REFRIGERATOR MOVING INSTRUCTIONS: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16603 - Also, the carton dimensions are 36.5"W x 72"H x 37.8"D. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionI have 69inches maximum for my height. Are their adjustable wheels on this unit and if so can I screw them down enough to to fit my cabinet?

Asked 9 years ago by Yllopny.

• A:Answer Hello Yllopny - this is Nancy at GE Appliances and I am happy to help you. The overall height of this refrigerator is 69-7/8". The height to the top of the case is 68-5/8". There should be the following air clearances: 2" in the back, 1/8" on each side, and 1" at the top. The wheels cannot be lowered to make the refrigerator shorter. I hope this helps! Thanks for checking with us!

  Answered 9 years ago by GE Answers

  
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Q: QuestionDoes the ice maker make ice automatically until the drawer is full? I don't like ice and don't use ice very often so would prefer to keep the amount of ice to a minimum/under my choosing. Do I have a way to control that? Thanks in advance.

Asked 3 years ago by micbook.

• A:Answer You can turn the ice maker off

  Answered 3 years ago by Neil

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Q: QuestionIs this model "garage ready?"

Asked 3 years ago by Garagerefrigerator.

This question was asked about the related product: GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel

• A:Answer Hello there - This is a really great question! This model refrigerator is not garage ready. Don't install this refrigerator where the temperature will go below 60 degrees F or above 100 degrees F. We're very glad that you checked! -Mikayla@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI have a 37 1/2 width opening in our utility room. The left side of the opening is a wall. The right side is cabinets. Will I have enough clearance to open the left french door to the refrigerator?

Asked 6 years ago by Liz.

This question was asked about the related product: GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - High Gloss Black

• A:Answer My space is configured exactly the same as you describe. I have no problem opening the left door and accessing all the refrigerator space but I would have to pull the fridge forward in order to completely take out the left veggie bin or the bottom hostess tray. Those bins do pull forward enough to get my items in and out.

  Answered 6 years ago by NanaEv

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Q: QuestionHow does the door alarm work? Is it a beep? Does it go off everytime the door is opened? Is the volume adjustable?

Asked 8 years ago by Haze.

• A:Answer Hi Haze- We're glad you like our GE® ENERGY STAR French-Door Refrigerator GNE25JSKSS! To set the alarm, press the Door Alarm pad. This alarm will sound if either door is open for more than 2 minutes. The beeping stops when you close the door. The volume is not adjustable. We hope this is helpful. Also, you'll love the fresh taste of filtered water and ice from the internal water dispenser and factory-installed icemaker. Certified to reduce chlorine-resistant cysts, lead, select pharmaceuticals and 15 other contaminants. Keep in touch. We are always glad to help make your shopping experience a little easier! SUE@GEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionIf the refrigerator is larger than my opening will they take off the doors and then replace them?

Asked 8 years ago by Anonymous.

• A:Answer They did this for me, but you must opt for set up and not just delivery.

  Answered 8 years ago by Jamie55Verified Purchase

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Q: QuestionDoes the freezer have a light?

Asked 6 months ago by Heather.

This question was asked about the related product: GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel

• A:Answer Yes, this model’s freezer features LED interior lighting. Lauren@GEAppliances

  Answered 6 months ago by GE Answers

  
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Q: QuestionIs there a guaranteed lowest temperature for the fridge and freezer ? Possibly a weird question but I have issues with my current fridge.

Asked 1 year ago by Marth.

This question was asked about the related product: GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel

• A:Answer The freeze temperature is preset in the factory for 0°F and the fresh food compartment is preset at the factory for 37°F. Please allow 24 hours for the temperatures to stabilize to the preset recommended settings. if you believe there is an issue with the fridge, please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate.

  Answered 1 year ago by GE Answers

  
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Q: QuestionHow loud is the refrigerator?

Asked 3 years ago by Jean.

• A:Answer Hello. Thanks for reaching out to us! We do not rate the sound level of our refrigerators. We apologize for any inconvenience this may cause. Should you have any additional questions, please reach out to us!- Kianna@GEA

  Answered 3 years ago by GE Answers

  
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Q: Question69 7/8"is the stated height but others complained that it is actually an inch taller. Can someone please confirm? I have 72" opening! Thank you!

Asked 5 years ago by Susie.

• A:Answer It was exactly what they said..fit perfectly! I love our new refrigerator!

  Answered 5 years ago by Handyman79Verified Purchase

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Q: QuestionIs this refrigerator finger print resistant

Asked 5 years ago by Anonymous.

• A:Answer Hi - Thanks for viewing GE Model GNE25JSKSS! The stainless finish is not fingerprint resistant. Model numbers ending in "FS" have fingerprint resistant stainless finish. Check out GE® ENERGY STAR® 27.0 Cu. Ft. Fingerprint Resistant French-Door Refrigerator Model #: GNE27EYMFS. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionHow much does this refrigerator weight? GE - 24.8 Cu. Ft. French Door Refrigerator - Stainless steel

Asked 5 years ago by JohnMark.

• A:Answer It weighs 253 lbs.

  Answered 5 years ago by CommunityAnswer

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