Questions & Answers
- Model:
- GNE25JMKES
- |
- SKU:
- 4997904
Q: QuestionI had this delivered today. When I went to open the door, the handle came off. I put it back on, heard the snap, but it happened again. They snap back on, but are still wiggly. Is this a known issue? Can it be fixed?
Asked by Disappointed.
- A:Answer Hi - Thanks for reaching out to us and for choosing GE Model GNE25JSKSS! We are sorry to hear of the "wiggly" handle and can certainly understand your disappointment. We suggest viewing the following link - BOTTOM FREEZER HANDLE LOOSE, MAKING NOISE OR FALLS OFF: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16779 - If you need further assistance, a qualified GE service technician is required for an accurate diagnosis. To schedule warranty service online, visit us at GEAppliances.com or call 1.800.GE.CARES (800.432.2737). Please have your serial number and your model number available when calling for service. We are confident our service technicians can resolve this issue with the handle to your satisfaction. We apologize for any inconvenience this has caused and encourage you to keep in touch at GEAppliances.com for all your appliance needs! Sue
Answered by GE Answers

Q: QuestionWhat is the location of and what is the length of the electrical cord
Asked by Hillary.
- A:Answer Hello Hillary - Thank you for your interest in this spectacular model. We are happy to help. The cord is 61" in length and facing the front of the unit the cord is on the right 8" up & 2" over to left. Please let us know if you have any more questions. - JB
Answered by GE Answers

Q: QuestionMy GE refridgerator alarm door system will not go off the beeping noise will not go off is there a soultion to this problem I can do home without cost at?!
Asked by turtleman.
- A:Answer Hello turtleman - Thank you for coming to us with this concern. We are very sorry to hear about the door alarm. If the door is fully closed and the alarm is still sounding, we recommend disconnecting power to the appliance for up to 3 minutes. If this does not resolve the issue, service will be needed. Please call 1-800-432-2737 to schedule an appointment with a certified technician. We apologize for the inconvenience this has caused. - John
Answered by GE Answers

Q: QuestionDoes this refrigerator have a water dispenser and ice dispenser?
Asked by Cal.
- A:Answer Hi Cal - Yes, the refrigerator is equipped with a factory-installed icemaker and internal water dispenser. It also has water filtration for great tasting water and ice. Thanks for choosing GE! Sue
Answered by GE Answers

Q: QuestionI am planning to clean the coils on our fridge we got from Best Buy in August 2018. Model number Gne25jskss. It is a ge bottom freezer 24.8 cubic foot French door unit. Where are they, how often do they need cleaned, please advise
Asked by Mark.
- A:Answer I agree with Edward. The neverclean is a marketing ploy to the lazy from GE, it is also an excuse to engineer a fridge even tighter than before. The condensor coils likely can't be cleaned directly, they are housed in a wire cage if you will, and the cage collects the dust before it gets to the condensor, so will the condensor may not have dust on it itself, the air will get restricted through the wire cage dust build up. Pull the fridge out and remove the cover on the lower back of the fridge. There will be a round wire cage looking thing with dust all over it. I would unplug the fridge. Use a vacuum with a brush attachment, make an old toothbrush, or coil brush, whatever you have to loosen the dust and suck it away with the vac. If you have a coil brush you might can bend it so it reaches the back side of the round cage. If not, maybe run your hand across the back while providing air movement with the vac so the dust gets sucked away. Great job on wanting to maintain you equipment. Shame on GE for such a hard design to clean and maintain for those of us who don't stare at our phones and TV's all week.
Answered by Brandon
Q: QuestionCan the internal water dispenser be disabled or locked if desired? Can this be done while still allowing the ice maker to function?
Asked by DavidW.
This question was asked about the related product: GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - High Gloss Black
- A:Answer We recently purchased this fridge knowing that we do not have a water line run in our house therefore we did not have the internal water/ice maker set up and the fridge is working fine. Best Buy’s Geek Squad actually offers an option to run a water line in your house for you if you choose. This is of course an additional charge but you do not need to block off the internal water. There is also an on/off switch for the ice maker you will want to make sure is switched off if the water is not hooked up to it. My wife and I thought something was wrong with the fridge because it would make this loud noise until we discovered the ice maker was on and trying to make ice.
Answered by Jake
Q: QuestionThe service man was here to level our refrigerator and the wheels are now off the floor and he said to roll it out to clean under it, we have to screw the legs back in and then level it back up once we roll it back in place. Is this correct?
Asked by Anonymous.
- A:Answer Hi - We hope you're enjoying your new GE French-door refrigerator! Yes, when moving the refrigerator, we advise to raise the leveling legs located at the bottom front of the refrigerator. Pull the refrigerator straight out and return it to position by pushing it straight in. Moving the refrigerator in a side direction may result in damage to the floor covering or refrigerator. Once in place, lower the leveling legs until they touch the floor. For reference, see pages 17 and 33 of the Owner's Manual at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60805-1.PDF - We're glad to have you in the GE Appliances Family- Keep in touch! SUE@GEA
Answered by GE Answers

Q: QuestionHow can I remove the handles off the fridge and freezer?
Asked by Ann.
- A:Answer Hi Ann- The refrigerator handles are not factory installed. The instructions for attaching the handles are provided on page 19 of the Installation Instructions at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60758-2.PDF - Thanks for choosing GE. Enjoy! SUE@GEA
Answered by GE Answers

Q: QuestionHi, Would really like to know if both the upper refig doors and the freezer bottom drawer come out to get it in the house, handles may be an issue? thank you
Asked by Yonie.
This question was asked about the related product: GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - High Gloss White
- A:Answer Hi Yonie- Yes, if the refrigerator will not fit through a doorway, the refrigerator door and freezer drawer can be removed. Check out the Installation Instructions for details: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60758.pdf - Thanks for choosing GE! SUEatGEA
Answered by GE Answers

Q: Questionmy opening is 68 inches tall will this fridge fit ok
Asked by Anonymous.
- A:Answer I don't think so - my opening is 70 inches high and my measurements who the fridge to be 68 inches tall. you have to add one inch on top for clearance so I believe you will be short by around one inch. I had my carpenter adjust my space to make it taller because I have wood cabinets above the fridge. He was able to add several inches for me with minimal work and cost.
Answered by JPMN
Q: QuestionIs the gloss black smudge proof? How best to clean?
Asked by Anonymous.
This question was asked about the related product: GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - High Gloss Black
- A:Answer This unit is not smudge-proof. This unit can be cleaned using a mild detergent.
Answered by CommunityAnswer
Q: QuestionDoes the 37 1/2" depth measurement include the handles? If so, what is the depth without the handles?
Asked by Anonymous.
This question was asked about the related product: GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - High Gloss Black
- A:Answer Yes, the 37 1/2" depth measurement does include the handles.
Answered by CommunityAnswer
Q: Questionthe dimensions state the depth is 37.5 inches but i measured the unit while at home depot and its only about 32.5. why the discrepancy?
Asked by tkshway.
- A:Answer Hello tkshway - this is Nancy at GE Appliances and I am happy to help you. The depth of this refrigerator is: Case Depth without the door is 30-5/8", Depth without the handle is 35", Overall Depth is 37-1/2". You should also have a 2" air clearance in the back of the refrigerator. I hope this helps! Thanks for checking with us!
Answered by GE Answers

Q: QuestionWhere is this refrigerator manufactured?
Asked by Mark.
This question was asked about the related product: GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - High Gloss White
- A:Answer Hi Mark- This is Sue at GE Appliances. We are excited to hear of your interest! This refrigerator is manufactured globally. Our products are designed by GE engineers in the United States. Many are manufactured in the U.S. and others are made globally to our specifications. The country of origin is shown on the Model/Serial rating plate as well as the packaging. Manufacturing facilities can and do change from time to time as we continue to seek the most efficient manufacturing processes available. We make products all over the world for a Global marketplace. Check out "Made In America": http://www.geappliances.com/ge/usa/ - Thanks for checking with us!
Answered by GE Answers

Q: QuestionWho makess the compressor?
Asked by GG.
This question was asked about the related product: GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - High Gloss White
- A:Answer Many of our parts, including the compressor, are designed by our engineers in the United States. Many of those parts are manufactured in the U.S. while other parts are made globally to our specifications. Most of the parts that are available to purchase are the same parts that are used in the appliances during the manufacturing process.
Answered by GE Answers
Q: QuestionDoes this model make cubed or pebble ice?
Asked by Tom.
This question was asked about the related product: GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
- A:Answer This model makes crescent shaped ice.
Answered by GE Answers
Q: QuestionHow long is manufacturer warranty?
Asked by MaryM.
This question was asked about the related product: GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
- A:Answer My fridge stopped working less than a year after I bought it. It was still covered. I stopped working again a couple months after the 2 year mark and my total tech warranty from Best Buy no longer covers it. DO NOT BUY THIS!
Answered by GraciclaS
Q: QuestionI would like to change the filter for my water. Can you share the part number for it?
Asked by TammyF.
- A:Answer We'd love to help you find and purchase the right filter for your refrigerator at BestBuy.com. We need your full model number printed on the appliance to determine this. Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.
Answered by GE Answers
Q: QuestionAre there issues with the freezer in this model
Asked by Jetta.
This question was asked about the related product: GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
- A:Answer This is a really nice model that has many great features. There aren't any issues with the freezer. If you have any questions, please let us know. We are happy to help! Joyce@GEAppliances
Answered by GE Answers
Q: QuestionRefrigerator delivered yesterday more then 24 hours ago has not stopped running. Everything is cold why doesn’t it cycle off sometime
Asked by Pamela.
This question was asked about the related product: GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
- A:Answer During the first 24 hours of operation, while the refrigerator is bringing down the temperature to the desired setting, it can run consistently. Once the desired temperature is reached inside of the refrigerator, it will cycle on and off, as normal.
Answered by GE Answers
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