A:AnswerHi Kari- Thanks for choosing GE. We are sorry to hear of this experience and glad to provide assistance. If the silverware basket is placed on the door, make sure large or tall, long-handled utensils are not blocking the detergent dispenser. See pages 10 and 14 of the Owner's Manual: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-55117.pdf - Also, view the following troubleshooting link- DISHWASHER SOAP CUP DID NOT OPEN: http://products.geappliances.com/appliance/gea-support-search-content?contentId=18903 - Keep in touch at 1-800-626-2005 or visit GEAppliances.com (Contact Us). We hope this is helpful- SUE@GEA
A:AnswerHi Casey- We certainly appreciate your loyalty! Model GDF520PMJES is not designed for under-sink installation. We suggest to view our GE Spacemaker® Under-the-Sink Dishwasher GSM2260VSS. You can view the Quick Specs for dimensions at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=350518_gsm2200v_c4.pdf - It is also available in Black- GSM2200VBB and White- GSM2200VWW. Keep in touch! SUEatGEA