Questions & Answers

Q: QuestionIs there an ice bin in the freezer, or can you only retrieve ice from the door?

Asked 4 years ago by Weezy.

• A:Answer You can pull out the ice bin to retrieve ice manually from inside the freezer.

  Answered 4 years ago by KitKatVerified Purchase

  Helpful (2)Unhelpful (1)ReportAnswer this questionShow more answers (1)

Q: Questiondoes the water come out cold, I have problem with the whirlpool ,which just bought, the water does nit come out cold

Asked 4 years ago by Abdul.

• A:Answer I would consider the water cool, not ice cold. I have had water from several different brands of side by side refrigerators, and not one of them dispensed water that is ice cold. That's what the ice maker is for!

  Answered 4 years ago by exMT97Verified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionIs the Black finger print resistant?

Asked 5 years ago by Andrea.

• A:Answer Hi, Great question! We're thankful for your interest and we'd love to help. We found that this model is Fingerprint Resistant. Thanks for checking with us! -Sylvia@GEA

  Answered 5 years ago by GE Answers

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionAre these 2 models the same in a GE refrigerator.... ...GSS25IYNEHFS and a GSS25IYNFS ???

Asked 5 years ago by Nan.

• A:Answer Hi Nan! Thanks for reaching out to us. These two models are the same. The extra letters/numbers in the first model number are placed on the appliance rating plate and product registration card. These letters/numbers are used to identify manufacturing specific data when the appliance is made. We hope this helps! Emily

  Answered 5 years ago by GE Answers

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow to reset the frigerator

Asked 5 years ago by Anonymous.

• A:Answer Hi there, thanks for your question! If you're needing to reset the internal electronics of your refrigerator, you can disconnect power for about 30 seconds and then restore power. We hope that this helps! If you have any other questions or concerns, please feel free to reach out to us via email or social media. All the best. -Michael

  Answered 5 years ago by GE Answers

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionI don’t have a water line ran to the other side of my kitchen. Will the refrigerator still work until I run a water line through the attic?

Asked 6 years ago by Bde1177.

• A:Answer Yes, the refrigerator will still work just fine without a water line, it won’t be able to give you water or ice but it will still work as a regular refrigerator until you can get a water line up. (This is currently what I’m doing as well!)

  Answered 6 years ago by ZalpharaVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes the bottom refrigerator bin have a glass top. I received glass tops for the top 2 bins, but not the bottom one. The lid has a place for the glass like the other two bins, but no glass was included.

Asked 6 years ago by LisaS1.

• A:Answer Hi LisaS1- Thanks for choosing GE Model GSS25IYNFS! The bottom refrigerator bin does not have a glass cover. This is normal. Keep in touch at GEAppliances.com! Sue

  Answered 6 years ago by GE Answers

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI’ve had this fridge for about 10 days now. It just seems to run all the time. Is this normal or should I call for a repair. It doesn’t run continuously but it does seem to run more than it’s off.

Asked 6 years ago by Anonymous.

• A:Answer Hello. Congratulations on your new refrigerator purchase! We understand your concern regarding the unit run time and we are glad to assist. For refrigerators to maintain proper temperature, the compressor will run much of the time. Newer refrigerators have compressors that are designed to run 80% to 90% of the time. This makes them more energy efficient because the greatest amount of energy is used when the compressor cycles on as opposed to when the compressor is actually running. Please visit the following link to view additional information regarding this: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16932 We hope this helps to ease your concerns. Thank you for choosing GE Appliances! Olga

  Answered 6 years ago by GE Answers

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs frost free?

Asked 6 years ago by Vivi.

This question was asked about the related product: GE - 25.1 Cu. Ft. Side-By-Side Refrigerator with External Ice & Water Dispenser - Slate

• A:Answer Yes, it is frost-free.

  Answered 6 years ago by CommunityAnswer

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: Questionwater is not coming out of the water dispenser and I have replaced the filter

Asked 2 weeks ago by Santa.

This question was asked about the related product: GE - 36 in. Wide 25.3 Cu. Ft. Side-by-Side Refrigerator with External Ice & Water Dispenser - Stainless Steel

• A:Answer Make sure the shut-off valve connecting your refrigerator to the water line is turned on. It is typically located either behind the refrigerator or in the basement ceiling. Ensure the water reservoir tank is full. Press the dispenser for 2 to 3 minutes to allow the reservoir and internal tubing to fill completely. Once water begins dispensing, purge any air from the lines by dispensing water for 5 minutes or 2 gallons. If the doors were removed during installation, make sure the wiring harness was reconnected when the doors were reinstalled. Please refer to the illustration on page 21 of the Installation Guide for this model. You can find it by visiting the product page, clicking the “Features” tab, and navigating to the Manuals and Guides section. If further assistance is needed, please contact our Bodewell Services team at 1-833-426-3393 to schedule an appointment.

  Answered 2 weeks ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs the outside doors magnetic

Asked 1 month ago by Meme.

This question was asked about the related product: GE - 36 in. Wide 25.3 Cu. Ft. Side-by-Side Refrigerator with External Ice & Water Dispenser - Stainless Steel

• A:Answer Yes, the exterior of this refrigerator is magnetic.

  Answered 1 month ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs there a model like this that is only 68" high and 27" deep?

Asked 1 month ago by Anonymous.

This question was asked about the related product: GE - 36 in. Wide 25.3 Cu. Ft. Side-by-Side Refrigerator with External Ice & Water Dispenser - Stainless Steel

• A:Answer U sold it to me. U should be able to measure it yourself

  Answered 1 month ago by JerryKVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow much is installed

Asked 1 month ago by Anonymous.

• A:Answer For information regarding installation, please contact homedepot.com customer service at 1-800-430-3376 any day between 6 a.m. and 2 a.m. EST, or call your local store directly.

  Answered 1 month ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDo l need to replace my waterline when I replace my refrigerator?

Asked 1 month ago by 5497632.

This question was asked about the related product: GE - 36 in. Wide 25.3 Cu. Ft. Side-by-Side Refrigerator with External Ice & Water Dispenser - Stainless Steel

• A:Answer We do recommend replacing the waterline when having a new refrigerator installed.

  Answered 1 month ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this refrigerator roll to clean behind it?

Asked 1 month ago by Mary.

This question was asked about the related product: GE - 36 in. Wide 25.3 Cu. Ft. Side-by-Side Refrigerator with External Ice & Water Dispenser - High Gloss Black

• A:Answer Yes, this refrigerator is designed with rollers that allow it to be moved forward for cleaning behind it. Instructions about adjusting the rollers can be found on page 28 of the use and care manual under Features section.

  Answered 1 month ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill a magnet stick to the refrigerator

Asked 1 month ago by Stubs.

This question was asked about the related product: GE - 36 in. Wide 25.3 Cu. Ft. Side-by-Side Refrigerator with External Ice & Water Dispenser - Stainless Steel

• A:Answer Stainless Steel can vary in its magnetism. We recommend bringing a magnet with you to test when shopping for the appliance.

  Answered 1 month ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionLooking for lights in refrigerator GSS25IYNXHFB 226D9607G001 OT: 2063 IVLM: 50-55 LM

Asked 1 month ago by Anonymous.

• A:Answer GSS25IYNXHFB is not a GE Appliances model number so we are unable to confirm the lights for that model; however, we do have model GSS25IYNXHFS the replacement light board for the fresh food section of the unit is WR55X26671 and the replacement light board for the freezer section is WR55X26671. We recommend that a certified technician replace these parts in your refrigerator. You can schedule an appointment with one of our Bodewell technicians by calling 1-833-4BODEWELL.

  Answered 1 month ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan I set the freezer temperature with a turn knon or is it electric

Asked 3 months ago by Anonymous.

This question was asked about the related product: GE - 36 in. Wide 25.3 Cu. Ft. Side-by-Side Refrigerator with External Ice & Water Dispenser - Slate

• A:Answer The temperature controls are electronic buttons on the control board, which is located in the dispenser area on the left-hand door.

  Answered 3 months ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionhow tall is the water/ice opening?

Asked 3 months ago by geg.

This question was asked about the related product: GE - 36 in. Wide 25.3 Cu. Ft. Side-by-Side Refrigerator with External Ice & Water Dispenser - Stainless Steel

• A:Answer The approximate dispenser height on side-by-side refrigerators, including the GSS25GYPFS, is 7 ½". It can accommodate many mugs, glassware, baby bottles and some sport and water bottles.

  Answered 3 months ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question