Questions & Answers

Q: Questiondoes the water come out cold, I have problem with the whirlpool ,which just bought, the water does nit come out cold

Asked 4 years ago by Abdul.

• A:Answer I would consider the water cool, not ice cold. I have had water from several different brands of side by side refrigerators, and not one of them dispensed water that is ice cold. That's what the ice maker is for!

  Answered 4 years ago by exMT97Verified Purchase

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Q: QuestionIs the Black finger print resistant?

Asked 4 years ago by Andrea.

• A:Answer Hi, Great question! We're thankful for your interest and we'd love to help. We found that this model is Fingerprint Resistant. Thanks for checking with us! -Sylvia@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionAre these 2 models the same in a GE refrigerator.... ...GSS25IYNEHFS and a GSS25IYNFS ???

Asked 5 years ago by Nan.

• A:Answer Hi Nan! Thanks for reaching out to us. These two models are the same. The extra letters/numbers in the first model number are placed on the appliance rating plate and product registration card. These letters/numbers are used to identify manufacturing specific data when the appliance is made. We hope this helps! Emily

  Answered 5 years ago by GE Answers

  
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Q: QuestionHow to reset the frigerator

Asked 5 years ago by Anonymous.

• A:Answer Hi there, thanks for your question! If you're needing to reset the internal electronics of your refrigerator, you can disconnect power for about 30 seconds and then restore power. We hope that this helps! If you have any other questions or concerns, please feel free to reach out to us via email or social media. All the best. -Michael

  Answered 5 years ago by GE Answers

  
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Q: QuestionI don’t have a water line ran to the other side of my kitchen. Will the refrigerator still work until I run a water line through the attic?

Asked 5 years ago by Bde1177.

• A:Answer Yes, the refrigerator will still work just fine without a water line, it won’t be able to give you water or ice but it will still work as a regular refrigerator until you can get a water line up. (This is currently what I’m doing as well!)

  Answered 5 years ago by ZalpharaVerified Purchase

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Q: QuestionDoes the bottom refrigerator bin have a glass top. I received glass tops for the top 2 bins, but not the bottom one. The lid has a place for the glass like the other two bins, but no glass was included.

Asked 6 years ago by LisaS1.

• A:Answer Hi LisaS1- Thanks for choosing GE Model GSS25IYNFS! The bottom refrigerator bin does not have a glass cover. This is normal. Keep in touch at GEAppliances.com! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionI’ve had this fridge for about 10 days now. It just seems to run all the time. Is this normal or should I call for a repair. It doesn’t run continuously but it does seem to run more than it’s off.

Asked 6 years ago by Anonymous.

• A:Answer Hello. Congratulations on your new refrigerator purchase! We understand your concern regarding the unit run time and we are glad to assist. For refrigerators to maintain proper temperature, the compressor will run much of the time. Newer refrigerators have compressors that are designed to run 80% to 90% of the time. This makes them more energy efficient because the greatest amount of energy is used when the compressor cycles on as opposed to when the compressor is actually running. Please visit the following link to view additional information regarding this: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16932 We hope this helps to ease your concerns. Thank you for choosing GE Appliances! Olga

  Answered 6 years ago by GE Answers

  
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Q: QuestionIs frost free?

Asked 6 years ago by Vivi.

This question was asked about the related product: GE - 25.1 Cu. Ft. Side-By-Side Refrigerator with External Ice & Water Dispenser - Slate

• A:Answer Yes, it is frost-free.

  Answered 6 years ago by CommunityAnswer

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Q: Questionhow tall is the water/ice opening?

Asked 5 days ago by geg.

This question was asked about the related product: GE - 25.3 Cu. Ft. Side-by-Side Refrigerator with External Ice & Water Dispenser - Stainless Steel

• A:Answer The approximate dispenser height on side-by-side refrigerators, including the GSS25GYPFS, is 7 ½". It can accommodate many mugs, glassware, baby bottles and some sport and water bottles.

  Answered 1 day ago by GE Answers

  
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Q: QuestionHow reliable is this refrigerator and how does it rate against Whirlpool?

Asked 1 week ago by Carla.

• A:Answer Our products are designed with durability in mind, and we use high-quality materials to manufacture our appliances. We do not rate this appliance against other brands. However, if you ever need assistance with this refrigerator, we’re here to help.

  Answered 1 week ago by GE Answers

  
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Q: QuestionDoes the fridge and freezer have separate evaporators in this model?

Asked 1 week ago by Evaporators.

This question was asked about the related product: GE - 25.3 Cu. Ft. Side-by-Side Refrigerator with External Ice & Water Dispenser - Stainless Steel

• A:Answer This model uses a single evaporator system that works for both the freezer and refrigerator area.

  Answered 1 week ago by GE Answers

  
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Q: QuestionWhich drawer is the vegetable crisper drawer?

Asked 1 month ago by Crispy.

• A:Answer The vegetable crisper drawers are the ones at the bottom in the fresh food section.

  Answered 1 month ago by GE Answers

  
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Q: QuestionWhat is cost/ availability of water filter? Does it filter lead?

Asked 2 months ago by Jv.

This question was asked about the related product: GE - 25.3 Cu. Ft. Side-by-Side Refrigerator with External Ice & Water Dispenser - Stainless Steel

• A:Answer This refrigerator uses our XWFE filter and it does filter out lead. It is currently available and retails for $54.99, you can search the part number on Best Buy to view more information.

  Answered 2 months ago by GE Answers

  
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Q: QuestionWill this model in white arrive with or without door handles attached?

Asked 2 months ago by VeryOldOldGuy.

This question was asked about the related product: GE - 25.3 Cu. Ft. Side-by-Side Refrigerator with External Ice & Water Dispenser - High Gloss White

• A:Answer This model comes with the door handles attached.

  Answered 2 months ago by GE Answers

  
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Q: Questionwhere to get replacement parts

Asked 3 months ago by Juanita.

• A:Answer We would recommend reaching out to our parts team with your model number information at the phone number 1-877-959-8688.

  Answered 3 months ago by GE Answers

  
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Q: QuestionI am shopping for a new fridge in SS and love this one, and it says it is "fingerprint resistant" however in one of the customer pictures it shows the stainless-steel option COVERED in fingerprints and smudges. Is it actually print resistant?

Asked 3 months ago by KattyDidd.

• A:Answer Yes, this model is fingerprint resistant. However this does not mean the unit can't or won't show fingerprints or smudges, but the cleaning/maintenance of the appliance is easier. We recommend referring to the following article for more information on fingerprint resistant stainless steel: https://products.geappliances.com/appliance/gea-support-search-content?contentId=38500

  Answered 3 months ago by GE Answers

  
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Q: QuestionWhat is the model number?

Asked 3 months ago by Anonymous.

This question was asked about the related product: GE - 25.3 Cu. Ft. Side-by-Side Refrigerator with External Ice & Water Dispenser - Stainless Steel

• A:Answer This unit's model number is GSS25GYPFS.

  Answered 3 months ago by GE Answers

  
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Q: QuestionWhat color are the sides of the 25.3 cu ft refrigerator with stainless steel front? (Are they black or grey?)

Asked 4 months ago by Ted.

This question was asked about the related product: GE - 25.3 Cu. Ft. Side-by-Side Refrigerator with External Ice & Water Dispenser - Stainless Steel

• A:Answer The sides are Dark Gray.

  Answered 4 months ago by GE Answers

  
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Q: QuestionI do not see anything about shabbos mode in the manual or in the controls. Yet I see it in the list of features...it says shabbos keeper sold separately. does it have a shabbos mode?

Asked 5 months ago by aumfwd.

This question was asked about the related product: GE - 25.3 Cu. Ft. Side-by-Side Refrigerator with External Ice & Water Dispenser - Stainless Steel

• A:Answer This refrigerator does not feature a Sabbath mode. However, it can be added by installing the SHABBOSKEEPER accessory. John@GEAppliances

  Answered 5 months ago by GE Answers

  
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