Questions & Answers

Q: QuestionHow do I add more water to a médium load? Haven't figure that out yet. I tried the DEEP FILL, but it wouldn't work on a normal load.

Asked 2 years ago by Liz.

• A:Answer You can push “Pause” then change the water level to higher.

  Answered 10 months ago by user455961

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Q: QuestionI have a 3 prong outlet. Can I use this machine?

Asked 2 years ago by Lourdes.

• A:Answer Yes, there are wiring instructions for 3 or 4 lead plugs

  Answered 2 years ago by GreggVerified Purchase

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Q: QuestionWhat are the specifications for the plug whip and exhaust pipe needed for this unit?

Asked 2 years ago by Anonymous.

Q: QuestionThere have been several times the washer seems to get unbalanced in the spin cycle. For example, I washed 2 pairs of jeans and a couple of shirts. No matter how many times I stopped the washer and rearranged the clothes it still was unbalanced.

Asked 2 years ago by Ophelia.

• A:Answer Did you take the shipping rod out of the washer before using? It’s a long metal stick they put in to keep the wash tub from moving during shipping. It is taped in place on the bottom right side when facing and you have to take it out before using… other than that I have not had any problems with being “off balance” when spinning…

  Answered 2 years ago by ThomasSVerified Purchase

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Q: QuestionWho will service this machine. It is the worst washer dryer I’ve ever had. it just constantly fills up with water never finishes a cycle. I wish I never bought it.

Asked 2 years ago by Anonymous.

• A:Answer No response

  Answered 1 year ago by BarbaraSVerified Purchase

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Q: QuestionDoes the unit come in two pieces or is already stacked?

Asked 2 years ago by LB.

• A:Answer Stacked

  Answered 2 years ago by tom2112Verified Purchase

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Q: QuestionWhere does the plug go? I can’t find it anywhere??

Asked 2 years ago by Plug.

Q: QuestionI have this type of unit and am moving. I'm purchasing a new one. Is this a 3/4 hp motor? Thank you!

Asked 2 years ago by Pam.

Q: QuestionDo you have to run them both at the same time the washer and the dryer I need one that runs separate does this run separate washer and then the dryer you can’t wash and dry at the same time is that correct?

Asked 2 years ago by Anonymous.

• A:Answer They are separate machines and can be run separately or at the same time,

  Answered 2 years ago by JerryNVerified Purchase

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Q: QuestionDo these combo run on 120volts?

Asked 2 years ago by Anonymous.

• A:Answer You will 240 volts

  Answered 2 years ago by Mindy

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Q: QuestionIs it ventless or is one available?

Asked 2 years ago by Anonymous.

• A:Answer Vented

  Answered 2 years ago by JamesDVerified Purchase

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Q: QuestionWasher leaks (front right).Returned it thinking was faulty unit.Got a new one, it's still leaking same area .We informed the delivery guys, thinking if it's an installation issue.Was told it's a plumbing issue (snake the pipes);snaked pipe but still leaks

Asked 2 years ago by Reyna.

• A:Answer You are not alone my friend! My GE washer also leaked and caused major damage to my house (it was on the second floor). what you need to do is to through out the GE junk and buy a different brand. GE cannot make washers, if their lives depended on it. Mine lasted 6 months!

  Answered 2 years ago by Anonymous

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Q: QuestionWhat is the max amount of weight the washer can handle? Should I be able to put more than 2-3 items of clothing in it?

Asked 2 years ago by Liah.

• A:Answer Yes I do full loads in mine

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionHow much water does the washing machine use for a regular cycle wash?

Asked 2 years ago by Tim.

Q: QuestionWhen ordering the unit and installation package, is the drain hose included?

Asked 2 years ago by Steve.

• A:Answer Yes, I Believe it is. It may be charged separately, but I do think it's included in the price of the unit. The vent, and other pieces are definitely charged separately

  Answered 2 years ago by NechamaBVerified Purchase

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Q: QuestionAre the external dimensions of the laundry centers standard?

Asked 2 years ago by Ron91.

Q: QuestionI live in a townhouse where the basement has an occasional leak can I put this in my kitchen? And if so what do I need to do for ventilation

Asked 2 years ago by Nicole.

This question was asked about the related product: GE - 3.8 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer Laundry Center - Diamond Gray

• A:Answer Need outlet for dryer vent But works nicely in my kitchen I live in a condo

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionHow do I get the bottom nut off of the center pin of the transmission? Is there a locking mechanism for that pin.

Asked 2 years ago by NateK.

Q: QuestionIS THIS MODEL STILL AVAILABLE

Asked 2 years ago by JANIS.

• A:Answer As far as I know, it is still available. You should contact Best Buy directly. I am very happy with mine. Got it a month ago.

  Answered 2 years ago by AnonymousVerified Purchase

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