A:AnswerHello there - This is a wonderful question. Laundry center model GUV27ESSMWW has long venting capabilities (up to 200 feet), while GUD27ESSMWW does not. We hope this provides some insights. If you have any further questions, please connect with us - we're happy to help! Best, Kelsey@GEA
A:AnswerHi Will. Good question! There is a LOAD SIZE knob on this unit that will allow you to choose the water level for your laundry. Precise Fill is allowing the unit to sense the weight of the clothing and add the proper amount of water for you. We hope that this helps! Stay safe.
A:AnswerHi Arty - Thanks for choosing GE! Light, Medium and Heavy (Colors/Whites) refers to the soil level of the load and allows you to tailor to more or less soil in the load. Also, the chart on page 7 of the Owner's Manual at the following link will help you match the items to be washed with the best washer cycle settings: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90581-3.pdf - Keep in touch at GEAppliances.com - Sue
A:AnswerHi - Thanks for sharing. We are sorry to hear of this unfortunate experience and apologize for any inconvenience your Unitized Spacemaker unit has caused. We appreciate the opportunity to help. We suggest to view the following link (includes videos) UNITIZED WASHER NORMAL SOUNDS: https://products.geappliances.com/appliance/gea-support-search-content?contentId=36011 - Also, you must remove the shipping material just before sliding the unit into place. There will be either a shipping rod, Styrofoam shipping material, or cardboard base and cardboard cone. Consult your Installation Instructions for removal of the shipping material. Also, make sure the washer is level. See the following link for tips- TOP LOAD WASHER WALKING OR VIBRATING: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17445 -
Any other sounds may require a service technician for diagnosis. If you need further assistance, please schedule online at GEAppliances.com/service or call 1-800-GECares (1-800-432-2737). We hope this is helpful. Keep in touch! Sue
A:AnswerHi Izzy- The average water usage is approximately 24 gallons. The washer offers auto-load sensing with 4 water levels. Washer will automatically measure the load size and add just the right amount of water, or manually choose your own water level. Thanks for viewing GE. Keep in touch! Sue
A:AnswerHello Bud - this is Nancy at GE Appliances and we are happy to help you. For appropriate venting information, please see the individual installation instructions at: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-16781-1.pdf We hope this helps! Thanks for checking with us!
A:AnswerHi - Thanks for reaching out to us and for choosing GE GUD27ESSMWW. We are sorry to hear the dryer is not heating and glad to help. This is frustrating, we know. The dryer requires connection to a home 30 amp dual circuit breaker or two 30 amp fuses and should be on a separate 208V/240V electrical outlet.
An electric dryer may run with a partial voltage of 110 volts, but it will not heat unless it has 208/240V, 30 amps. The home circuit breaker could have partially tripped, even if it does not look as though it has. Turn off the breaker to the dryer and turn it back on to restore full power. Make sure you have the right timer selection, fabric setting, and temperature selection. The timer should be set to dry and not fluff (no heat). We suggest viewing the following link- ELECTRIC DRYER RUNS, BUT DOES NOT HEAT: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16921 - If you need further assistance, a qualified GE service technician is required for an accurate diagnosis. To schedule
service online, visit us at GEAppliances.com or call 1.800.GE.CARES (800.432.2737). Please have your serial number and your model number available when calling for service. We apologize for any inconvenience and hope this is helpful. Keep in touch! Sue
A:AnswerHi Kel - You can add detergent and detergent pods to the washer before adding clothes. You can dissolve liquid/power detergent in hot water before pouring it into the wash basket if desired. Also, the washer will fill with water with the lid up if you manually choose the load size- Small, Medium, Large, Super. Keep in touch. We are always glad to offer assistance- GEAppliances.com -Sue
A:AnswerHey there, and thanks for this great question! We know making sure the unit is level is important, and we're glad to help. The Installation Instructions have a ‘Tools You will Need’ section that specify you would use two 10” adjustable wrenches and an 8” pipe wrench while installing the overall unit. Those Instructions also have details on how to level and stabilize the unit specifically, on page 17. When the appliance is in its final position, you can tilt it forward until the rear legs are off the ground, then set it down gently to allow the rear legs to self adjust. You can screw the front leveling legs up or down to make sure the appliance is level, turn the lock nuts on each leg up toward the base of the unit and make it snug with a wrench. If viewing the Installation Instructions may be helpful, you can do so on our GE website by looking up the model number and going to the product page; there is a link for the Installation Instructions on that page. We hope this information is helpful, and are glad to assist if you have any other concerns or inquiries. We wish you all the best! -Sarah@GEA
A:AnswerHi Latina -Thanks for reaching out to us! This model has Precise Fill load size option. Precise Fill allows the washer to determine the optimum water required to wash the items in the basket. It will spray some water, and the basket will then spin up and coast down several times to sense the load. The lid must be closed to continue filling when Precise Fill is selected. If the lid is opened during Precise Fill cycle, the cycle will pause and the Status lights will blink. To resume the cycle, close the lid and press Start. See pages 8-9 of the Owner's Manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90581-3.pdf - If the washer does not start, reset the electronics by unplugging the washer, wait 2 minutes, plug back in and press Start. For reference, see page 18 of the Owner's Manual - Troubleshooting Tips- "Washer won’t operate". For further assistance we encourage you to contact GE Appliance Service at 1-800-432-2737 or conveniently schedule an appointment online at GEAppliances.com/service - Keep in touch. We are always eager to help! Sue
