Questions & Answers

Q: QuestionIs the Stainless Steel Model fingerprint resistant?

Asked 5 years ago by Belmare1girl.

• A:Answer No. It gets lots of fingerprints, although Pledge multi surface seems to clean them up pretty good. Still it's an almost daily task. Especially after the grands are here.

  Answered 5 years ago by StashVerified Purchase

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Q: QuestionHow do you know that the sabbath mode is OFF? It keeps coming on and my lights don't work.

Asked 5 years ago by y.

• A:Answer Hi there - Great question! To exit Sabbath mode, press and hold the Door Alarm and Water Filter buttons simultaneously for 5 seconds. We hope this helps! -MikaylaGEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionIs the stainless magnetic and finger proofless?

Asked 5 years ago by NervousPurchaser.

• A:Answer Hi NervousPurchaser - Thanks for considering GE Model GNE25JSKSS! This refrigerator is magnetic. The stainless finish is not fingerprint resistant. Model numbers ending with "FS" have Fingerprint-resistant Stainless. Check out GE® ENERGY STAR® 27.0 Cu. Ft. Fingerprint Resistant French-Door Refrigerator Model #:GNE27JYMFS. If you have any additional questions, don’t hesitate to ask. We are also happy to help at GEAppliances.com! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionWhy is my food freezing in the refrigerator section?

Asked 5 years ago by Anonymous.

• A:Answer You have to check the configuration on front, sometimes oneself can move the controls and setup.

  Answered 5 years ago by Chris1983Verified Purchase

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Q: Questionwhat is the kw use per year

Asked 5 years ago by jimmy.

• A:Answer You mean kWh, not kW. Per Energy Star typical consumption is 609 kWh per year.

  Answered 5 years ago by UlrichVerified Purchase

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Q: Questionis there a water shut off valve on the back of the refrigerator itself

Asked 5 years ago by graham.

• A:Answer Hi Graham, thanks for reaching out! There is not a water valve on the back of the unit itself. This would be in another location in your home to shut off the water. We hope that this helps! Stay safe. -Michael

  Answered 5 years ago by GE Answers

  
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Q: QuestionHow difficult is it to slide the entire refrigerator out? we have a wall to the left of our existing refrigerator (french door). However, due to the wall we are unable to open the door sufficiently in order to pull out the draws or change the filters.

Asked 5 years ago by Sue.

• A:Answer Hi Sue - Thanks for viewing GE Model GNE25JSKSS! The refrigerator is equipped with rollers and leveling legs. To move the refrigerator you will need to turn the legs clockwise to raise the refrigerator. Pull the refrigerator straight out and return it to position by pushing it straight in. Moving the refrigerator in a side direction may result in damage to the floor covering or refrigerator. After moving back into place, lower the leveling legs until they touch the floor. If you have any additional questions, do not hesitate to ask. We are also happy to help at GEAppliances.com! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionAre the doors of this fridge zero clearance when open

Asked 6 years ago by John.

• A:Answer Hi John - Thanks for viewing GE! The doors do not have zero clearance hinges. We suggest viewing the Specifications document at the following link for all product dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=GNE25JMK_JSK_c2.pdf - We also suggest viewing page 20 of the Installation Guide for more details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60805-3.PDF - Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionMy measurements are 31 in wide ..673/4 from floor to hinge 4 empty inon oneside2 in on the others side with a space of 4 inches from hanging cabinets will this refrigerator fit..

Asked 6 years ago by Anonymous.

• A:Answer Hi - Thanks for viewing GE Model GNE25JSKSS! Yes, this model will fit. Overall Product dimensions are 69 7/8"H (69 3/4" to top of hinge) x 32 3/4"W x 37 1/2"D. We suggest viewing the Quick Specs at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=GNE25JMK_JSK_c2.pdf - Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionOur ice maker is making an annoying repetitive clicking noise everytime it starts making ice. We need help trouble shooting or a replacement.

Asked 6 years ago by Pam.

This question was asked about the related product: GE - 33 in. Wide 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Slate

• A:Answer Hi Pam - Thanks for reaching out to us! We are sorry to hear of the clicking noise as ice is made and apologize for any inconvenience this has caused. A hum or click can be heard when the icemaker fills with water. This sound may be heard once or multiple times. This is normal. A technician may be required for an accurate diagnosis. To schedule service online visit: https://www.geappliances.com/ge/service-and-support/service.htm or you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET. Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: Questionhow much electrical power does a GE refrigerator model GNE25JSkss draw

Asked 6 years ago by Spike.

• A:Answer A little over 100W when it's running. Per Energy Star it'll use 609 KWh per year.

  Answered 5 years ago by UlrichVerified Purchase

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Q: QuestionGE GNE25JGKBB Is this available in Black Slate? Standard Depth, Icemaker installed in freezer and no door ice/water dispenser?

Asked 6 years ago by Dulsanna.

This question was asked about the related product: GE - 33 in. Wide 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - High Gloss Black

• A:Answer Hello Dulsanna - Thank you for your question; we are happy to help! We do not offer this refrigerator model in Black Slate. Thanks for checking! Olga

  Answered 6 years ago by GE Answers

  
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Q: Questionis this Pint Proof

Asked 6 years ago by Mike.

• A:Answer Hi Mike - Thanks for considering GE Model GNE25JSKSS! The stainless steel finish on this model is not fingerprint proof or resistant. Check out GE® ENERGY STAR® 28.7 Cu. Ft. French-Door Refrigerator GNE29GYNFS (fingerprint resistant stainless). Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionI do not want to hookup a water line. Will the refrigerator work fine without it? Can the Ice Maker be shout off?

Asked 6 years ago by XpPaul.

This question was asked about the related product: GE - 33 in. Wide 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Slate

• A:Answer Sure,no problem. You can do that

  Answered 6 years ago by Rocky

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Q: QuestionHow does it vent? Doesn’t it need a little space for for circulation? I think my contractor boxed it in too tight.

Asked 6 years ago by Kathy.

• A:Answer Hi Kathy, Yes, there would need to be some space around the refrigerator in order for it to have proper air circulation. 1/8" up to 1" inch of clearance on each side. 1" on the top (this is above the case, not the hinge). 1" to 2" in the back. We would recommend reaching out to your contractor if you find that your refrigerator does not have enough clearance. We hope that this helped! Thank you very much for your question. -MS

  Answered 6 years ago by GE Answers

  
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Q: QuestionWe are considering buying this refrigerator, is it loud when running.

Asked 6 years ago by Grandma7.

This question was asked about the related product: GE - 33 in. Wide 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Slate

• A:Answer Hi Grandma7 - Our refrigerators continue to be manufactured with as quiet an operation as possible. We do not rate the sound level of our refrigerators or freezers, which means we are unable to provide a decibel level while they are running. The type of installation (built-in or freestanding), floor type (wood, tile) and room acoustics can all affect the normal operating sounds that you may hear. You should be pleased with your choice. Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionHello, do the fridge and freezer doors come off for delivery? My house has tight spaces. Thanks.

Asked 6 years ago by Mark.

• A:Answer Hi Mark - Yes! If the refrigerator will not fit through a doorway, the refrigerator door and freezer drawer can be removed (Case depth without door= 30 5/8"). We suggest to view the Installation Guide for complete details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60805-2.PDF - Also, the Quick Specs at the following link provides all product dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=GNE25JMK_JSK_c2.pdf - Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionIs the filtered water cold when dispensing.

Asked 6 years ago by Buyer.

• A:Answer It's cool. Better than tap water cool, but not as chilled as you might like vs having ice cubes in a glass of water. It's fine for a quick glass of water.

  Answered 6 years ago by ChesapeakeladyVerified Purchase

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Q: QuestionHow do you change the water filter in a french door, bottom freezer model? Do you turn the filter clockwise or counter clockwise to release the old filter?

Asked 6 years ago by Jim.

• A:Answer Hi Jim - The process for changing the filter varies by filter type (MWF/XWF). When replacing MWF, slowly turning it to the left. Do not pull down on the cartridge. A small amount of water may drip down. See page 10 of the Use and Care Manual at the following link (page 11 for XWF): https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60805-2.PDF - You can also view videos online at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17443 - Keep in touch at GEAppliances.com - Sue

  Answered 6 years ago by GE Answers

  
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