A:AnswerHi there, thanks for your interest! This model is only available in Fingerprint Resistant Stainless Steel at this time. We're sorry about that! We appreciate your feedback though. We're always looking for ways to improve. Hope this helps and that you're staying safe. -Michael@GEA
A:AnswerHello, thank you for your question. We are sincerely sorry your refrigerator is making a knocking noise when making ice and that there is ice building up around the gasket. We truly understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
A:AnswerHello Linda,
Thanks for reaching out. We're sorry to hear about the flickering lights. We agree this must very aggravating. Since the lighting for this unit uses LED lights, a service technician will need to replace the lights. You can schedule an appointment by calling 1-800-432-2737. If you have any other questions, please feel free to reach out to us via social media or through our Contact Us page. We hope this helps. Best wishes. Mike@GEA
A:AnswerHi LEhartwe - Thanks for reaching to us to! We are sorry to hear of this unfortunate experience with the doors on your GE Profile Model PFE28KMKES and apologize for any frustration this has caused. The refrigerator should be firmly positioned on the floor and front raised just enough that the doors close easily when opened less than 90 degrees. At 90 degrees or more, the door will remain still or swing open. We suggest viewing the following link (video): https://products.geappliances.com/appliance/gea-support-search-content?contentId=19144 - Also, here's the link to the Installation Guide for instructions:
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60792-4.pdf - We're glad to have you in the family and hope this is helpful. Keep in touch at GEAppliances.com. Sue
A:AnswerHi Sunshine - Thanks for choosing GE! We are happy to help. To change the temperature, press and release the Freezer or Fridge pad. The display will show the set temperature. To change the temperature, press either the Freezer or Fridge pad until the desired temperature is displayed. When you keep pressing the Fridge or Freezer pad, the temperature setting will go up until it reaches the maximum limit and then starts over at the lowest limit. The ranges for the Fresh food section on most models is 34 F to 42 F; the range for the Freezer section is -6 F to 5 F. You can view a video at this link: https://youtu.be/d2l6J456OJ4 - Here's the link the Use and Care Manual (Page 10):
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60792-4.pdf - Keep in touch at GEAppliances.com. Sue
A:AnswerHi Muffy. Good question! The only shelves that we would recommend purchasing for your unit, are the ones that are listed on your parts breakdown. If you need more help in finding shelves for your unit, please feel free to send us an email. We hope that this helps! Please stay safe.
A:AnswerHi Nancy - Thanks for choosing GE! We suggest GE® Top Control with Stainless Steel Interior Dishwasher with Sanitize Cycle & Dry Boost with Fan Assist
Model #: GDT665SMNES. Explore Slate Appliances at https://www.geappliances.com/ge/slate-appliances.htm - Keep in touch at GEAppliances.com. Sue
A:AnswerHello Byron - Thank you for reaching out about your refrigerator. We are sorry to hear the dispenser is not working properly. Ice may occasionally jam in the ice chute. If this occurs, open the left refrigerator door, open the ice box door on the inside of the left door, then remove the ice bucket. Place a container in the dispenser recess on the outside of the door. Using a wooden spoon, push the ice out of the chute into the container in the recess. Your manual can be found here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60792-3.pdf Please let us know if you have any more questions. - John
A:AnswerHello Needshelp - Thank you for reaching out about this amazing refrigerator. We are happy to help. From the front of the door to the back of the hinge cover is 11". Please let us know if we can help with anything else. - John
A:AnswerHi Yonts - Thanks for considering GE® ENERGY STAR® 27.8 Cu. Ft. French-Door Refrigerator GFE28GSKSS! This model has Space Saving Ice, which is an icemaker located on the left fresh food door. The icemaker makes approximately 3.6 lbs. per day and the bucket stores 3.8 lbs. of ice that can be dispensed through dispenser on the door or by removing the ice bucket from the door. You can always have plenty of ice on hand by adding optional second icemaker IM5D (sold separately). IM5D makes 2.6 lbs. per day and the bucket holds 2.6 lbs. The kit includes the icemaker, bucket, fill tube, water valve, and installation instructions. You can view an installation video at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=37061 - Keep in touch at GEAppliances.com. Sue
A:AnswerHi Jay - GFE28GSKSS is not equipped with a Quick Space Shelf. GE® ENERGY STAR® 27.8 Cu. Ft. French-Door Refrigerator
GFE28HSKSS is equipped with a Quick Space Shelf- Quickly slides out of the way to make room for tall items. Play Video: https://www.youtube.com/embed/klcdPiNekSQ?rel=0 -
Thanks for your interest in GE! Sue
A:AnswerHi TRAM - Refrigerator door stops help prevent damage to adjacent walls, cabinets, and the refrigerator door. They allow the door to open wide enough for normal pan removal. They are included on all models, but are not in plain sight. They are located in the hinge system at the bottom of the door. The
door stops is set to 150 degrees and cannot be adjusted to another position.
If the door opens to a full 180 degrees, service may be needed. You can schedule online at GEAppliances.com/service or call GE Appliance Service at 1-800-GECares (1-800-432-2737), Monday – Friday: 7 a.m. – 10 p.m. ET;
Saturday – Sunday: 8 a.m. – 6 p.m. ET. Keep in touch! Sue
A:AnswerHi Redhead - We suggest to view pages 29-30 of the installation Guide at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60792-3.pdf - We hope these instructions/illustrations are helpful. If you need further assistance, please contact BestBuy regarding the installation of your new refrigerator. Thanks for choosing GE. Keep in touch at GEAppliances.com - Sue
A:AnswerHi SEAGULL - This refrigerator has a reciprocating compressor, also known as a Scotch Yoke compressor, designed to give years of reliable service. Thanks for viewing GE! Sue
A:AnswerHi Kathy,
The information for the amount of AMPS that the unit uses, should be located on the rating plate, where the model and serial number are located. Should you need help finding that sticker, you can click on this link: https://www.geappliances.com/ge/find-model-serial-number/bottom-freezer-refrigerators.htm - Also, for your additional knowledge, here is the link for the Energy Guide Sticker: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=GE%20239D4425P012_00171_00_US.pdf - And one more link if you would like to learn more about hooking an appliance up to a generator: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17354 - We hope that this helped! Thank you so much for your question. -Michael
