Questions & Answers

Q: QuestionJust purchased the the 36" GE Ft. French Door Refrigerator GFE28GELIDS and the ice maker makes a knocking noise when it is making ice and getting ice build up around seal on right side of freezer. Freezer not over filled w/food. Any suggestions?

Asked 5 years ago by Nicole.

• A:Answer Hello, thank you for your question. We are sincerely sorry your refrigerator is making a knocking noise when making ice and that there is ice building up around the gasket. We truly understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionI have a GE Profile PFE28KMKES that is 3 years old. When I open the doors, the lights are all flickering off and on. Very aggravating! Is this something I can fix myself?

Asked 5 years ago by Linda.

• A:Answer Hello Linda, Thanks for reaching out. We're sorry to hear about the flickering lights. We agree this must very aggravating. Since the lighting for this unit uses LED lights, a service technician will need to replace the lights. You can schedule an appointment by calling 1-800-432-2737. If you have any other questions, please feel free to reach out to us via social media or through our Contact Us page. We hope this helps. Best wishes. Mike@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionIce maker makes ice. Wont dispense out. Cold water wont come thru. Sometimes led light inside won’t come on. Then all will work once and next time. All will fail. Madel GFE28GSKJSS. 2 years old this month

Asked 5 years ago by Joann.

This question was asked about the related product: GE - 27.8 Cu. Ft. French Door Refrigerator

Q: Questionafter changing the water filter and starting the flush it shut off and the panel reads dispenser off and I have no ice or crushed ice .

Asked 5 years ago by Anonymous.

This question was asked about the related product: GE - 27.8 Cu. Ft. French Door Refrigerator

Q: QuestionWhy does light stay on at bottom of left door and beeps all the time

Asked 5 years ago by Linda.

This question was asked about the related product: GE - 27.8 Cu. Ft. French Door Refrigerator

Q: QuestionTo the Manufacturer. When we softly close the doors of our new GE Profile Model GE PFE28KMKES they swing back open. We have to slam the doors and this is a real pain. Can the doors be closed without slamming them?

Asked 6 years ago by LEhartwe.

• A:Answer Hi LEhartwe - Thanks for reaching to us to! We are sorry to hear of this unfortunate experience with the doors on your GE Profile Model PFE28KMKES and apologize for any frustration this has caused. The refrigerator should be firmly positioned on the floor and front raised just enough that the doors close easily when opened less than 90 degrees. At 90 degrees or more, the door will remain still or swing open. We suggest viewing the following link (video): https://products.geappliances.com/appliance/gea-support-search-content?contentId=19144 - Also, here's the link to the Installation Guide for instructions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60792-4.pdf - We're glad to have you in the family and hope this is helpful. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionIs there a way to change the temp. of the fridge?

Asked 6 years ago by Sunshine.

• A:Answer Hi Sunshine - Thanks for choosing GE! We are happy to help. To change the temperature, press and release the Freezer or Fridge pad. The display will show the set temperature. To change the temperature, press either the Freezer or Fridge pad until the desired temperature is displayed. When you keep pressing the Fridge or Freezer pad, the temperature setting will go up until it reaches the maximum limit and then starts over at the lowest limit. The ranges for the Fresh food section on most models is 34 F to 42 F; the range for the Freezer section is -6 F to 5 F. You can view a video at this link: https://youtu.be/d2l6J456OJ4 - Here's the link the Use and Care Manual (Page 10): https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60792-4.pdf - Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionCan you buy a half slide shelf separate to fit this refrigerator? Like the slide shelf in the Profile.

Asked 6 years ago by Muffy.

• A:Answer Hi Muffy. Good question! The only shelves that we would recommend purchasing for your unit, are the ones that are listed on your parts breakdown. If you need more help in finding shelves for your unit, please feel free to send us an email. We hope that this helps! Please stay safe.

  Answered 5 years ago by GE Answers

  
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Q: QuestionI need matching dishwasher - help! thanks!!

Asked 6 years ago by nancy.

• A:Answer Hi Nancy - Thanks for choosing GE! We suggest GE® Top Control with Stainless Steel Interior Dishwasher with Sanitize Cycle & Dry Boost with Fan Assist Model #: GDT665SMNES. Explore Slate Appliances at https://www.geappliances.com/ge/slate-appliances.htm - Keep in touch at GEAppliances.com. Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionMy Ice maker seems to be frozen at the point of dispensing. What is the best way to defrost the opening to allow the ice to freely come out? Also, can I get an electronic copy of my product user guide? .

Asked 6 years ago by Byron.

This question was asked about the related product: GE - 27.8 Cu. Ft. French Door Refrigerator

• A:Answer Hello Byron - Thank you for reaching out about your refrigerator. We are sorry to hear the dispenser is not working properly. Ice may occasionally jam in the ice chute. If this occurs, open the left refrigerator door, open the ice box door on the inside of the left door, then remove the ice bucket. Place a container in the dispenser recess on the outside of the door. Using a wooden spoon, push the ice out of the chute into the container in the recess. Your manual can be found here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60792-3.pdf Please let us know if you have any more questions. - John

  Answered 6 years ago by GE Answers

  
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Q: QuestionHow deep are the top hinges front to back from the front face of the door?

Asked 6 years ago by Needshelp.

This question was asked about the related product: GE - 27.8 Cu. Ft. French Door Refrigerator

• A:Answer Hello Needshelp - Thank you for reaching out about this amazing refrigerator. We are happy to help. From the front of the door to the back of the hinge cover is 11". Please let us know if we can help with anything else. - John

  Answered 6 years ago by GE Answers

  
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Q: QuestionHow much ice does it make,Do I need the optional freezer icemaker

Asked 6 years ago by Yonts.

This question was asked about the related product: GE - 27.8 Cu. Ft. French Door Refrigerator

• A:Answer Hi Yonts - Thanks for considering GE® ENERGY STAR® 27.8 Cu. Ft. French-Door Refrigerator GFE28GSKSS! This model has Space Saving Ice, which is an icemaker located on the left fresh food door. The icemaker makes approximately 3.6 lbs. per day and the bucket stores 3.8 lbs. of ice that can be dispensed through dispenser on the door or by removing the ice bucket from the door. You can always have plenty of ice on hand by adding optional second icemaker IM5D (sold separately). IM5D makes 2.6 lbs. per day and the bucket holds 2.6 lbs. The kit includes the icemaker, bucket, fill tube, water valve, and installation instructions. You can view an installation video at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=37061 - Keep in touch at GEAppliances.com. Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhy does the price vary so much from one color to the next? Some colors are in the $1500s while others are nearly double that. I could see maybe $100 difference if some colors are harder to get right but $1000? That's hard to swallow.

Asked 6 years ago by Anonymous.

This question was asked about the related product: GE - 27.8 Cu. Ft. French Door Refrigerator

Q: QuestionDoes this refrigerator have a split shelf than can slide to allow a tall item to fit (large pitcher, 2 litre, wine bottle, etc) temporarily? The smaller 25.6 cubic ft version seems to, but the pictures on this model don't show it.

Asked 6 years ago by Jay.

This question was asked about the related product: GE - 27.8 Cu. Ft. French Door Refrigerator

• A:Answer Hi Jay - GFE28GSKSS is not equipped with a Quick Space Shelf. GE® ENERGY STAR® 27.8 Cu. Ft. French-Door Refrigerator GFE28HSKSS is equipped with a Quick Space Shelf- Quickly slides out of the way to make room for tall items. Play Video: https://www.youtube.com/embed/klcdPiNekSQ?rel=0 - Thanks for your interest in GE! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhen fully opened the right door at the top hits our wall. Can the door swing be adjusted so it doesn't open as far?

Asked 6 years ago by TRAM.

This question was asked about the related product: GE - 27.8 Cu. Ft. French Door Refrigerator

• A:Answer Hi TRAM - Refrigerator door stops help prevent damage to adjacent walls, cabinets, and the refrigerator door. They allow the door to open wide enough for normal pan removal. They are included on all models, but are not in plain sight. They are located in the hinge system at the bottom of the door. The door stops is set to 150 degrees and cannot be adjusted to another position. If the door opens to a full 180 degrees, service may be needed. You can schedule online at GEAppliances.com/service or call GE Appliance Service at 1-800-GECares (1-800-432-2737), Monday – Friday: 7 a.m. – 10 p.m. ET; Saturday – Sunday: 8 a.m. – 6 p.m. ET. Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhere is this refrigerator made?

Asked 6 years ago by Grinch.

This question was asked about the related product: GE - 27.8 Cu. Ft. French Door Refrigerator

• A:Answer Hi Grinch - GE® ENERGY STAR® 27.8 Cu. Ft. French-Door Refrigerator GFE28GSKSS is made in America. Thanks for your interest! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionI need to see a photo or YouTube video of how the wiring should look under the left hinge cover on model GFE28GSKKSS. After they left I noticed the cover is not laying flat. Thank you.

Asked 6 years ago by Redhead.

This question was asked about the related product: GE - 27.8 Cu. Ft. French Door Refrigerator

• A:Answer Hi Redhead - We suggest to view pages 29-30 of the installation Guide at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60792-3.pdf - We hope these instructions/illustrations are helpful. If you need further assistance, please contact BestBuy regarding the installation of your new refrigerator. Thanks for choosing GE. Keep in touch at GEAppliances.com - Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWHAT KIND OF COMPRESSOR DOES IT HAVE?

Asked 6 years ago by SEAGULL.

This question was asked about the related product: GE - 27.8 Cu. Ft. French Door Refrigerator

• A:Answer Hi SEAGULL - This refrigerator has a reciprocating compressor, also known as a Scotch Yoke compressor, designed to give years of reliable service. Thanks for viewing GE! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhat are the running amps? What are the startup amps? We know a 15 amp dedicated circuit is required, but that is not the actual energy use. We need actual energy information for appliances to install a proper whole house generator.

Asked 6 years ago by Kathy.

• A:Answer Hi Kathy, The information for the amount of AMPS that the unit uses, should be located on the rating plate, where the model and serial number are located. Should you need help finding that sticker, you can click on this link: https://www.geappliances.com/ge/find-model-serial-number/bottom-freezer-refrigerators.htm - Also, for your additional knowledge, here is the link for the Energy Guide Sticker: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=GE%20239D4425P012_00171_00_US.pdf - And one more link if you would like to learn more about hooking an appliance up to a generator: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17354 - We hope that this helped! Thank you so much for your question. -Michael

  Answered 6 years ago by GE Answers

  
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