“The power went out in my house and the kids to the washer was locked. My son opened the door by pushing against the washer lock with butter knife. Now the power is back on the washer will not work past filling up with water. Please help!”
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Hi Dill - We are sorry to hear of this unfortunate experience. Most models have either a lid switch probe or a magnet on the lid that activates the lid switch when the lid is closed. If missing or damaged, the washer will not agitate or spin, even with the lid closed (Lid switch probe: A small plastic piece that fits into a hole in the bottom right side of the open lid. Magnet: Plastic coated magnet that is fastened with two screws in the top right side of the open lid.) If it is not damaged and the washer is not agitating, you may need to reset your washer motor . If your washer senses a power spike, unbalanced load, or disruption in power it will send a fault code to your motor and may require the motor to be reset: Unplug the washer for 1 minute from the electrical outlet. Plug the washer back in and lift and lower the lid 6 times within a 12 second period. You have 30 seconds to start lifting and lowering the lid. The lid must be raised a minimum of 2” ensure the magnetic connection on the lid is interrupted. Make sure you close the lid completely each time. The motor has now been reset and is ready for you to start a cycle. View video- Motor Reset: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17391 - Also, take a look at the following link- TOP LOAD WASHER FILLS BUT WILL NOT AGITATE: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17398 - If you need further assistance, please schedule an appointment at GEAppliances.com/service or call 1-800-GECares (1-800-432-2737). We hope this is helpful. Keep in touch! Sue
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