“My GE HETurbo doesn’t get enough water in to wet clothes how can that get any thing clean and why doesn’t it rinse softner out completely either. What am I doing wrong or is this normal?”
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Hi Larryj - Thanks for reaching out to us regarding your GE washer. You can customize your water-fill levels with just the touch of a button. Add a little extra or fill the tub to wash the way you want using the Deep Fill option. Add a little more water: Press the Deep Fill button once before starting the cycle to add 3 gallons of water to the wash load. Once the washer has stopped filling, you can press it again to add 3 more gallons. Full Tub Fill: Press and hold Deep Fill button for 3 seconds to fill the washer to the maximum water level. It will fill to approximately 26 gallons. The lid must be down when using the Deep Fill option. The dual action agitator provides powerful reversing wash action to rotates/drives clothes/items down into the water for a thorough clean. Also, when using fabric softener choose the Deep Rinse option to ensure clothes are rinsed free of detergent, fabric softener and stubborn soils Play Video: https://www.youtube.com/embed/fbkVOdkZJ5E?rel=0 - New GE Appliances washer models meet or exceed the latest energy and water efficiency requirements. Therefore, you may notice that your washer fills with less water than your prior model did. This is normal. GE Appliances washers are designed for and are thoroughly tested using modern water levels and will provide the exceptional cleaning. View the following link to learn more about proper fill- TOP LOAD WASHER - FILL FUNCTION: https://products.geappliances.com/appliance/gea-support-search-content?contentId=36353 - Also, see illustration on page 15 of the Owner's Manual - Loading the Washer: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90576-3.pdf - Keep in touch at 1-800-626-2005 or GEAppliances.com - Sue
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