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I wish I could answer this. We have the same problem with it! I hate this machine
Sorry, there was a problem. Please try again later.Hi BeMarSan- Thanks for choosing GE! We are happy to provide assistance. We suggest to view pages 9-10 of the Owner's Manual to select the recommended cycle based on items to wash: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90576.pdf - Load dry items loosely in the washer basket. For best results, load items evenly and loosely around the outside of the basket, filling in towards the center on larger loads (See page 15). Use less detergent if you have soft water, a smaller load or a lightly soiled load. GE Appliances recommends the use of High Efficiency detergents. HE detergents reduce the oversudsing problems commonly associated with regular detergents. If you have a large load and need more water, use the DEEP FILL option. Play Video: https://www.youtube.com/embed/CpfTCH8O-Ac?rel=0 - Press the Deep Fill button once before starting the cycle to add an incremental amount of water to the wash load. Holding the Deep Fill button for 3 seconds will provide the deepest fill level possible. The Deep Fill button can also be pressed after the washer has completed filling and is in the wash phase if additional water is desired (See page 13). Also, you may need to choose the Deep Rinse option to ensure clothes are rinsed of soap residue and/or fabric softener. Play Video: https://www.youtube.com/embed/fbkVOdkZJ5E?rel=0 - We hope this is helpful. For more information on your washer operation, visit our contact us page at www.GEAppliances.com or call GE Appliances at 800.GE.CARES (800.432.2737). Keep in touch! SUEatGEA
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